PETER MAINGI
NAIROBI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Bartender Assistant
ADDRESS GRAND CREEK HARBOUR
10.2022 - Current
- Ensured that the bar is stocked and restocked with clean and sanitized glassware, utensils and all other related supplies
- Maintained clean, organized, and fully stocked work areas for maximum efficiency
- Assisted bartenders behind the bar complete simple order as required
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Increased repeat business by establishing rapport with regular customers through attentive service and personalized recommendations.
- Managed difficult situations diplomatically, resolving disputes between patrons when necessary.
Barback
The St. Regis Dubai
04.2021 - 09.2022
- Removed, washed and polished empty glasses, took plates to kitchen an
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Replaced empty kegs and soda syrups.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Greeted customers and provided friendly, knowledgeable service.
Bar Attendant
Crown Plaza Hotel
11.2020 - 03.2021
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Learned how to make wide variety of mixed drinks.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
- Notified management of guest complaints for quick, effective resolution.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Delivered food to customers at bar and tables.
- Bussed bottles and glassware to maintain clean bar area.
- Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
- Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
- Streamlined bar operations by developing an effective system for restocking supplies during shift transitions.
Bartender
Sarova Stanley
09.2019 - 10.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Diploma in Hotel Management -
Nairobi Institute of Business Studies
Nairobi08.2019
Advanced Certificate of Education -
Stephjoy Boys High School
Nairobi10.2016
Skills
- Order Taking
- Cleanliness Maintenance
- Alcohol Knowledge
- Drink Presentation
- Menu development
- Mixology expertise
- Beverage Preparation
- Salesmanship
- Product Promotion
- Bussing Tables
- Fast-Paced Environment
- Efficient multitasking
- Cleaning and sanitation
- Cleaning proficiency
- Flexible Schedule
- Stock Rotation
- Facility Cleaning
- Glass collection
- Waste Reduction
- Supply Replenishment
- Ice replenishment
- Place settings
- Catering experience
References
- Head Bartender, Sarova Stanley, Nairobi, KENYA, +254713706936, vincentmuthike4@gmail.com
- Head Bartenderess, Crown Plaza Hotel, Nairobi, KENYA, +254743088805, ruthwanja2024@gmail.com
- Head Bartender, Address Grand Creek Harbour, DUBAI, UAE, +17866090307, aveenashkumar3560@gmail.com
Timeline
Bartender Assistant
ADDRESS GRAND CREEK HARBOUR
10.2022 - Current
Barback
The St. Regis Dubai
04.2021 - 09.2022
Bar Attendant
Crown Plaza Hotel
11.2020 - 03.2021
Bartender
Sarova Stanley
09.2019 - 10.2020
Diploma in Hotel Management -
Nairobi Institute of Business Studies
Advanced Certificate of Education -
Stephjoy Boys High School
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