Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Hi, I’m

PETER LEMERIA

PUBLIC RELATIONS AND GUEST RELATIONS
Nairobi, Nairobi Province,30
PETER LEMERIA

Summary

I Proactive Seasoned Manager with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. I am also Highly detail-oriented successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

16
years of professional experience
9
years of post-secondary education

Work History

Java House Africa

Branch Manager/Customer Service Manager
7 2016 - Current

Job overview

  • Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
  • Assess local market conditions and identify current and prospective sales opportunities
  • Develop forecasts, financial objectives and business plans
  • Meet goals and metrics
  • Manage budget and allocate funds appropriately
  • Bring out the best of branch's personnel by providing training, coaching, development and motivation
  • Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
  • Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
  • Address customer and employee satisfaction issues promptly
  • Adhere to high ethical standards, and comply with all regulations/applicable laws
  • Network to improve the presence and reputation of the branch and company
  • Stay abreast of competing markets and provide reports on market movement and penetration
  • Oversee branch communications and partner with marketing and creative service providers for development of all necessary materials
  • Prepare Branch reports such as Profit & Loss reports, guests Feedback reports, and sales analysis reports
  • Ensure standard operating procedures (SOPs) and policies are in place and adhered to.

Amber Hotel

Hotel F&B Supervisor
04.2016 - 06.2016

Job overview

  • To assist the F&B Executive in overseeing and ensuring daily smooth operations including banqueting functions and events organized by the Hotel
  • Ensuring sufficient stocks for daily use & that all stocks are accounted for
  • To prepare duty roster and roster staff for meal breaks
  • Checking on staff attendance & delegating of duties
  • Assisting in the monthly F&B promotions
  • Guidance of/ training new service staff
  • Ensuring daily cash and credit collections are in order
  • Ensuring neatness and cleanliness of workstation including hygiene aspects
  • Attending to complaints, feedbacks and remedy situations.

Eka Hotel, Spur Steak Restaurant

Food and Beverage Associate
11.2012 - 03.2016

Job overview

  • Client service Management
  • Working closely with the waiters and waitresses supervising new recruits
  • Ensuring customer satisfaction
  • Assisting in taking orders from customers
  • Assist the Restaurant Manager in Interviewing, selecting, training, supervising, Counseling and disciplining outlet staff
  • Supervising the floor during meal periods to ensure that all Capella standards and Steps of service are met through all guests' interactions
  • Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift
  • Communicate effectively, both verbally and in writing, to provide clear direction to the staff
  • Observe performance and encourage improvement where necessary
  • Ensure staffing levels for all outlets are accurate based on hotel and outlet business Levels
  • Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes
  • Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.

Zen Garden

Food and Beverage Attendant
04.2012 - 10.2012

Job overview

  • Greet and take orders from customers
  • Ensuring customer satisfaction
  • Resolving customer complaints and addressing any questions or comments
  • Maintain cleanliness in food service areas
  • Notifying kitchen staff of any food orders or food shortages.

Yummy Cafe

Head Cashier
02.2008 - 03.2012

Job overview

  • Counting the money in their cash drawers
  • Verify a register receipt of the daily activity
  • Fill out a report of the day's activities
  • Working closely with the owner of the cafe
  • Greet and take orders from customers
  • Package orders.

Education

KENYA INSTITUTE OF MEDIA AND TECHNOLOGY (KIMT)

Diploma from TV Production/Public Relations And Communication
08.2013 - 05.2015

WANG POINT

Certificate from International computer driving license (ICDL)
05.2014 - 05.2014

KCA AND IAT

Certificate from Information Technology (IT)
01.2008 - 05.2008

MUTUINI HIGH SCHOOL

Kenya certificate of secondary education (K.C.S.E)

RUTHIMITU PRIMARY SCHOOL

Kenya certificate of primary Education (K.C.P.E)
01.1996 - 05.2003

Skills

Human Resource and People Management Public Relations and Communications

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References

  • JUDE CHEGE, JAVA HOUSE HUMAN RESOURCE MANAGER, judechege@javahouseafrica.com, 072802527
  • VIRGINIA WANJIKU, HUMAN RESOURCE OFFICER, 0716310267

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service. for example ,Employee of the month twice.
  • Increased monthly revenue by 10% through implementation of strategic initiatives.
  • Received the first ever innovation Award for exemplary performance and recognition in the company.

Timeline

Hotel F&B Supervisor

Amber Hotel
04.2016 - 06.2016

WANG POINT

Certificate from International computer driving license (ICDL)
05.2014 - 05.2014

KENYA INSTITUTE OF MEDIA AND TECHNOLOGY (KIMT)

Diploma from TV Production/Public Relations And Communication
08.2013 - 05.2015

Food and Beverage Associate

Eka Hotel, Spur Steak Restaurant
11.2012 - 03.2016

Food and Beverage Attendant

Zen Garden
04.2012 - 10.2012

Head Cashier

Yummy Cafe
02.2008 - 03.2012

KCA AND IAT

Certificate from Information Technology (IT)
01.2008 - 05.2008

RUTHIMITU PRIMARY SCHOOL

Kenya certificate of primary Education (K.C.P.E)
01.1996 - 05.2003

Branch Manager/Customer Service Manager

Java House Africa
7 2016 - Current

MUTUINI HIGH SCHOOL

Kenya certificate of secondary education (K.C.S.E)

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