Hi, I’m
PETER LEMERIA
PUBLIC RELATIONS AND GUEST RELATIONS
Nairobi, Nairobi Province,30
Summary
I Proactive Seasoned Manager with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. I am also Highly detail-oriented successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
12
years of professional experience
6
years of post-secondary education
Work History
Cascade company limitedNairobi
Restaurant Operations Manager
11.2024 - Current
Job overview
- Designed strategy and action plans with aggressive timelines for implementation.
- Analyzed, reviewed and revised Profit & loss reports to improve decision-making.
- Maintained accurate financial records by tracking daily revenues/expenses closely.
- Built a loyal customer base by addressing customer concerns promptly and professionally.
- Enhanced employee retention by fostering a positive work environment and providing ongoing professional development opportunities.
- Monitored labor costs carefully while ensuring sufficient staffing levels during peak periods.
- Reduced food waste through careful inventory management, menu planning, and portion control.
Java House Africa
Branch Manager/Customer Service Manager
7 2016 - 10.2024
Job overview
- Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
- Assess local market conditions and identify current and prospective sales opportunities
- Develop forecasts, financial objectives and business plans
- Meet goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of branch's personnel by providing training, coaching, development and motivation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly
- Adhere to high ethical standards, and comply with all regulations/applicable laws
- Network to improve the presence and reputation of the branch and company
- Stay abreast of competing markets and provide reports on market movement and penetration
- Oversee branch communications and partner with marketing and creative service providers for development of all necessary materials
- Prepare Branch reports such as Profit & Loss reports, guests Feedback reports, and sales analysis reports
- Ensure standard operating procedures (SOPs) and policies are in place and adhered to.
Amber Hotel
Hotel F&B Supervisor
04.2016 - 06.2016
Job overview
- To assist the F&B Executive in overseeing and ensuring daily smooth operations including banqueting functions and events organized by the Hotel
- Ensuring sufficient stocks for daily use & that all stocks are accounted for
- To prepare duty roster and roster staff for meal breaks
- Checking on staff attendance & delegating of duties
- Assisting in the monthly F&B promotions
- Guidance of/ training new service staff
- Ensuring daily cash and credit collections are in order
- Ensuring neatness and cleanliness of workstation including hygiene aspects
- Attending to complaints, feedbacks and remedy situations.
Eka Hotel, Spur Steak Restaurant
Food and Beverage Associate
11.2012 - 03.2016
Job overview
- Client service Management
- Working closely with the waiters and waitresses supervising new recruits
- Ensuring customer satisfaction
- Assisting in taking orders from customers
- Assist the Restaurant Manager in Interviewing, selecting, training, supervising, Counseling and disciplining outlet staff
- Supervising the floor during meal periods to ensure that all Capella standards and Steps of service are met through all guests' interactions
- Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff
- Observe performance and encourage improvement where necessary
- Ensure staffing levels for all outlets are accurate based on hotel and outlet business Levels
- Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Zen Garden
Food and Beverage Attendant
04.2012 - 10.2012
Job overview
- Greet and take orders from customers
- Ensuring customer satisfaction
- Resolving customer complaints and addressing any questions or comments
- Maintain cleanliness in food service areas
- Notifying kitchen staff of any food orders or food shortages.
Yummy Cafe
Head Cashier
02.2008 - 03.2012
Job overview
- Counting the money in their cash drawers
- Verify a register receipt of the daily activity
- Fill out a report of the day's activities
- Working closely with the owner of the cafe
- Greet and take orders from customers
- Package orders.
Education
KENYA INSTITUTE OF MEDIA AND TECHNOLOGY (KIMT)
Diploma from TV Production/Public Relations And Communication
08.2013 - 05.2015
WANG POINT
Certificate from International computer driving license (ICDL)
05.2014 - 05.2014
KCA AND IAT
Certificate from Information Technology (IT)
01.2008 - 05.2008
MUTUINI HIGH SCHOOL
Kenya certificate of secondary education (K.C.S.E)
RUTHIMITU PRIMARY SCHOOL
Kenya certificate of primary Education (K.C.P.E)
01.1996 - 05.2003
Skills
Human Resource and People Management Public Relations and Communications
Strong Organizational and Time Management
Strived Continuity For Excellence and team Achievement Fluency In written English And Kiswahili
Strong Presentation and negotiation
Ability to make well-informed business decisions
Problem solving
Innovation
References
- JUDE CHEGE, JAVA HOUSE HUMAN RESOURCE MANAGER, judechege@javahouseafrica.com, 072802527
- VIRGINIA WANJIKU, HUMAN RESOURCE OFFICER, 0716310267
Accomplishments
- Repeatedly received recognition from superiors for excellence in service. for example ,Employee of the month twice.
- Increased monthly revenue by 10% through implementation of strategic initiatives.
- Received the first ever innovation Award for exemplary performance and recognition in the company.
Timeline
Restaurant Operations Manager
Cascade company limited
11.2024 - Current
Hotel F&B Supervisor
Amber Hotel
04.2016 - 06.2016
WANG POINT
Certificate from International computer driving license (ICDL)
05.2014 - 05.2014
KENYA INSTITUTE OF MEDIA AND TECHNOLOGY (KIMT)
Diploma from TV Production/Public Relations And Communication
08.2013 - 05.2015
Food and Beverage Associate
Eka Hotel, Spur Steak Restaurant
11.2012 - 03.2016
Food and Beverage Attendant
Zen Garden
04.2012 - 10.2012
Head Cashier
Yummy Cafe
02.2008 - 03.2012
KCA AND IAT
Certificate from Information Technology (IT)
01.2008 - 05.2008
RUTHIMITU PRIMARY SCHOOL
Kenya certificate of primary Education (K.C.P.E)
01.1996 - 05.2003
MUTUINI HIGH SCHOOL
Kenya certificate of secondary education (K.C.S.E)
Branch Manager/Customer Service Manager
Java House Africa
7 2016 - 10.2024