Peter King'ori Kamuyu
Nairobi
Summary
A telecom Network Operations Center (NOC) Officer with hands-on experience in 24x7 network monitoring, telecom infrastructure support, and incident management. Proven ability to monitor network systems, troubleshoot connectivity issues, escalate faults within SLA timelines, and support continuous uptime. I am a person of standard values, innovative, initiative-taking and a critical thinker. I deliver on the specified time and in accordance with the specified quality and passionate about delivering efficient technical support and continuous service improvement.
Overview
4
4
years of professional experience
Work History
Network Operations Center(NOC) Officer
I-engineering Kenya
Nairobi
05.2024 - Current
- Track network performance using NOC tools, identify faults, and escalate issues for resolution.
- Collaborate with engineers to troubleshoot and restore services within defined SLAs.
- Support preventive maintenance team and contribute to improving network uptime.
- Monitor network infrastructure and tower connectivity for the American Tower kenya(ATC) across multiple regions.
- · Maintain accurate shift handover documentation to ensure seamless 24/7 operations.
IT Sales & Support
SilverLake Solutions
Nairobi
01.2023 - 03.2024
- Troubleshoot hardware, software, and network problems
- Install and configure computer systems and software
- Maintain servers, printers, and other devices
- Present and demonstrate tech products or systems
- Identify and pursue new clients or leads
ICT Intern
Consolata Hospital Mathari
Nairobi
11.2021 - 03.2022
- Supported system and network maintenance activities within the hospital.
- Provided first-line technical support to users across departments, resolving hardware, software and connectivity issues.
- Basic users support on Health Management Information Systems.
- Managed user accounts, email configurations and data backups
- Assisted in minor network setup and troubleshooting under IT Manager supervision
Education
Cisco Certified Networking Associate -
Computer Pride
Nairobi11-2022
Diploma In Information Technology -
Dedan Kimathi University of Technology
Nyeri05-2022
International Computer of Digital Literacy -
Nyeri National Polytechnic
Nyeri03-2019
Kenya Certificate Of Secondary Education -
Kiamuya Secondary School
Nyeri01-2018
Kenya Certificate Of Primary School -
Gichiche primary school
Nyeri01-2014
Skills
- 24x7 Network Monitoring & Operations
- Ticketing Systems & Documentation
- Incident Logging and Escalation
- Technical Documentation & Shift Handover Reporting
- Customer Service & Communication
- Team player with a commitment to system uptime and user satisfaction
- Strong attention to detail and problem-solving ability
REFEREES
- Catherine Rubia,
NOC Coordinator,
I-engineering Kenya,
0725137402
crubia@ieng-group.com - Paul Ndiritu Kanogu.
ICT Manager,
Consolata Hospital Mathari, Nyeri
0720991680.
paulk@cmatharihospital.co.ke
Timeline
Network Operations Center(NOC) Officer
I-engineering Kenya
05.2024 - Current
IT Sales & Support
SilverLake Solutions
01.2023 - 03.2024
ICT Intern
Consolata Hospital Mathari
11.2021 - 03.2022
Cisco Certified Networking Associate -
Computer Pride
Diploma In Information Technology -
Dedan Kimathi University of Technology
International Computer of Digital Literacy -
Nyeri National Polytechnic
Kenya Certificate Of Secondary Education -
Kiamuya Secondary School
Kenya Certificate Of Primary School -
Gichiche primary school