Peter Kimanzi M.
Enterprise Solutions Expert
Nairobi,Kenya
Summary
Highly skilled and results-oriented Enterprise Technology Specialist with strong expertise in designing, deploying, and supporting modern ICT solutions across cloud, hosting, network, and application environments. Proficient in end-to-end systems engineering, including architecture design, infrastructure optimization, security hardening, automation, and high-availability service delivery. Adept at solving complex technical challenges, leading technical implementations, and supporting mission-critical environments with a focus on performance, scalability, and reliability. Known for bridging business needs with advanced technology, driving digital transformation, and delivering enterprise-grade solutions that enhance operational efficiency, security, and customer experience. Passionate about innovation, continuous learning, and building robust technology ecosystems for fast-growing and large organizations
Overview
4
4
years of professional experience
13
13
Certifications
Work History
Technical Support Engineer
Peak&Dale
11.2025 - Current
- Manage and maintain production websites and web applications, ensuring high availability, security, and optimal performance.
- Provide enterprise-level technical support to clients and internal teams, diagnosing and resolving issues related to DNS, email, SSL, security, and website performance.
- Administer cPanel/WHM environments, including account provisioning, resource monitoring, service troubleshooting, and backup management.
- Support Linux-based servers by monitoring health, optimizing services (Apache, NGINX, MySQL, PHP), and performing routine security updates.
- Handle WHMCS system operations, billing automation, renewals, service provisioning, and customer support workflow management.
- Conduct secure and seamless website migrations, backups, restores, and environment optimizations across different hosting platforms.
- Implement and monitor security controls such as firewalls, malware scans, ModSecurity rules, and email authentication (SPF, DKIM, DMARC).
- Generate and present monthly operational reports covering uptime, security findings, backups, performance, and maintenance activities.
- Collaborate with cross-functional teams on incident management, root-cause analysis, and continuous service improvement initiatives.
- Document technical processes, create Knowledge Base articles, and contribute to improving support efficiency and response times.
System Associate
Rebootworks ICT
Nairobi
10.2024 - 10.2025
- Ensured compliance with regulatory standards related to data privacy and security through diligent monitoring of internal processes and implementing necessary safeguards.
- Developed user-friendly documentation for various system processes, minimizing confusion among end-users while streamlining issue resolution times.
- Maintained accurate inventory records of hardware assets, enabling efficient resource allocation across departments.
- Promoted a culture of continuous improvement within the IT department, fostering collaboration and knowledge sharing among team members.
- Facilitated smooth system migrations with minimal disruption to business operations, carefully planning and executing each phase of the project.
- Streamlined workflows for improved productivity through process automation.
- Increased overall network stability by conducting thorough assessments and addressing potential vulnerabilities.
- Established strategic partnerships with key technology vendors to secure advantageous pricing agreements on products and services.
- Maximized system efficiency by implementing updated software and hardware solutions.
- Standardized IT policies across departments, ensuring consistent practices aligned with company objectives
IT Hardware Consultant
Kimtech Solutions
Nairobi
05.2023 - 10.2023
- Assessed client hardware needs and provided tailored recommendations.
- Installed, configured, and optimized IT hardware solutions.
- Performed troubleshooting, maintenance, and repairs on various hardware systems.
- Advised on and implemented hardware upgrades to improve performance.
- Coordinated with vendors to source and supply hardware solutions.
- Offered technical guidance during equipment integration to ensure seamless functionality within existing environments.
- Diagnosed and resolved issues involving device interoperability and connectivity, contributing to consistent client satisfaction.
- Provided firsthand support for structured calculating and setup of peripheral systems used in audiovisual and conferencing setups.
- Executed hardware lifecycle management, ensuring timely upgrades and replacements to maintain optimal performance.
Helpdesk Support
Bowip Agencies Limited
Nairobi
11.2023 - 10.2024
- Provided first-line technical support for software, hardware, network, and system issues.
- Collaborated with teams to enhance support services and user experience.
- Communicated with clients to understand and resolve technical problems.
- Provided both remote and occasional on-site assistance to ensure timely resolution of user issues, enhancing service efficiency
- Supported deployment and configuration of peripheral and endpoint devices, helping improve system availability.
- Maintained a user-centered approach to technical support, ensuring consistent and professional communication with end users.
- Contributed to the stability of integrated systems by identifying recurring issues and recommending practical solutions.
- Monitored system performance and user activity, proactively identifying potential issues before they escalated.
Network Administrator/IT Support
Cee-Davy Communications
Nairobi
05.2021 - 04.2023
- Resolved network faults to restore connectivity and minimize downtime.
- Researched and recommended technologies to meet business needs.
- Documented IT processes and support interactions for future use. Configured and maintained networked AV equipment in the media house.
- Performed structured cabling, switch/router setup, and integration of AV components.
- Assisted with deployment and maintenance of network-integrated systems across various departments.
- Managed end-to-end support for hardware and software installations, including devices used in collaborative workspaces.
- Worked with external vendors and service providers to coordinate delivery, installation, and ongoing system updates.
- Maintained accurate documentation for support tasks and device configurations, improving internal knowledge-sharing practices.
- A media and communications company that specializes in Public relations Consultation and integrates IT support services, based in Upper hill, Nairobi.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
Education
Bachelor of Science - Computer Science
ST. PAULS UNIVERSITY
01.2022
Skills
- Operating systems: Windows, macOS, Linux
- Networking: TCP/IP, DNS, Routing Protocols
- Hardware Troubleshooting: PC, Laptop, peripherals
- Software Troubleshooting: Application and OS issues
- Security: Cybersecurity fundamentals, firewalls, antivirus
- User Management: Active Directory, Group Policies
- Data Structures and Algorithms: Problem solving, algorithm analysis
Certification
- Cisco Certified Network Associate- JKUAT
- Customer Relationship Management-HP Foundation
- ICT Governance Standards-ICT Authority, Kenya
- ICT Network Standards-ICT Authority, Kenya
- Systems and Applications Standards-ICT Authority, Kenya
- Network Support & Security-Cisco Networking Academy
- Operating Systems Basics-Cisco Networking Academy
- Digital Literacy(IOT)-Cisco Networking Academy
- Computer Networking- RCMRD Institute
- CompTIA A+ Certification-Computer Pride Institute
- Mobile & Computer Maintenance-Inceptor ICT
- Hardware Maintenance-Computer Institute
- Computer Applications-Computer Institute
Timeline
Technical Support Engineer
Peak&Dale
11.2025 - Current
System Associate
Rebootworks ICT
10.2024 - 10.2025
Helpdesk Support
Bowip Agencies Limited
11.2023 - 10.2024
IT Hardware Consultant
Kimtech Solutions
05.2023 - 10.2023
Network Administrator/IT Support
Cee-Davy Communications
05.2021 - 04.2023
Bachelor of Science - Computer Science
ST. PAULS UNIVERSITY