PETER MAINA GICHANGI
Nairobi
Summary
Innovative business lead experienced in converting opportunities into value for the company. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities.
Overview
18
18
years of professional experience
Work History
Board Chair
Safaricom Investment Cooperative
Nairobi
2019.03 - Current
- Led organization in setting goals and strategies.
- Contributed to values, goals and strategic vision of organization.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Chaired shareholder meetings, disseminating information and fielded questions.
- Spearheaded change management and strategic turnaround for company during significant restructuring returning the company to profitability and growth.
- Served as advocate and ambassador for organization by fully engaging, identifying and securing resources and partnerships to advance mission.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Monitored operational activities to ascertain effectiveness of results and which areas could use better oversight.
- Spearheaded multiple third-party contract negotiations to obtain favorable pricing and implementation parameters leading to revenues of over KES. 2 billion over this period.
Business Lead - Ethiopia
Safaricom PLC
Nairobi
2019.11 - Current
- Structured Safaricom PLC's expansion outside Kenya with entry in Ethiopia for telecommunications and digital financial services including obtaining relevant approvals.
- The role provides leadership to the project team covering all aspects of market entry including building business plans, overseeing contracts, partner engagements, business funding plans, resourcing plans, bid document preparations among others.
- Post investment operations planning covering all facets of the business including telecoms networks planning and operations, information technology planning and operations, finance planning and operations, commercial planning and operations, HR planning and operations, legal regulatory planning and operations.
- Developed, administered and optimized the bid budget to drive maximum value from the of USD 6 million bid budget.
- Utilized exemplary negotiation skills to obtain closure on various agreements among investment partners and suppliers.
- Provided management oversight and operational control of the USD 2 billion investment budget.
- Directed group of over 70 colleagues across multiple countries and continents handling daily and complex requirements of the bid and company set up.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Coordinated development a business plan to identify an investment case for the opportunity in Ethiopia.
- Identified, managed and provided mitigation plans for the strategic and operational risks.
Senior Manager, Strategy
Safaricom PLC
Nairobi
2016.07 - 2019.10
- Led in formulation and communication of the corporate strategy across the business to drive future business growth.
- Tracked and monitored implementation of the defined strategy as well as attainment of the goals set.
- Provided thought leadership on global, macro and industry trends affecting the business and its operating environment.
- Identified and developed new business opportunities outside the core businesses to drive long term growth including exploring regional expansion opportunities.
- Managed end-to-end delivery and implementation of the new business opportunities.
- Development, optimised and managed the department budget.
- Coordinated development of the organisation's annual budget in line with the approved strategic plans.
Senior Manager, Innovation
Chase Bank Ltd
2015.07 - 2016.06
- Developed a digital and innovation strategy to drive overall business strategy especially around operational efficiencies, lending and payments.
- Led in ideation, development, implementation and commercialization of financial products and services for both business and retail customers.
- Championed the innovation strategy and culture across the organisation to generate a long-term product pipeline to drive future revenues.
- Validated and provided quality assurance of the delivered products, services, processes and business models to improve efficiencies, reduce costs or grow revenues.
- Designed and initiated implementation of a micro-lending solution with a realtime scoring engine driven by transactions from mobile money payments to SME clients that were integrated to the core banking system.
- Designed and initiated implementation of a secure host-to-host (system-to-system) solution for payables and receivables by SME and Corporate clients.
- Designed and initiated implementation of an agribusiness solution targeting off-takers and processors that provided payments, collections and advances (invoice discounting) to farmers and suppliers.
- Grew usage of Mobile to Bank merchant acquiring value from KES 6,000,000 in the month of December 2015 to KES 120,000,000 in the month of March 2016 and was on target to acquire KES 1,000,000,000 monthly by September 2016.
- Oversaw the implementation of identified projects within time, quality and resource constraints
- Implemented cost efficiency solutions leading to a reduction of 60% on local staff travel costs.
Senior Manager, Innovation
Safaricom PLC
Nairobi
2014.10 - 2015.06
- Developed and managed strategic partnerships for co-innovation to generate useful solutions for our customers.
- Defined the strategic direction that products, services, as well as the underlying technology would take and build cases for approval by commercial, technology and senior leadership teams.
- Identified and developed strategic partnership opportunities with corporates, multinationals and Vodafone Group to spur new growth areas.
- Reviewed and re-aligned existing partnerships to be in line with the company’s strategic focus areas.
- Developed and managed an innovation portfolio of products and services across multiple business facets, specifically new business areas, small and medium enterprise solutions, enterprise solutions, financial services solutions, consumer and retail solutions.
- Designed and implemented the micro-credit solution for electricity utilities called Okoa Stima.
Technology Business Partner
Safaricom PLC
Nairobi
2012.10 - 2014.09
- Identified and developed strategic opportunities for value realization by various business units including consumer and enterprise business.
- Aligned business and technology priorities, projects and service roadmaps to drive medium and long term business outcomes.
- Championed adoption of industry leading practices and processes based on the ITIL framework.
- Assisted the Director Technology, Director Resources and General Manager Enterprise Business Unit in defining and implementing an organizational change that created a new department within the technology team to better service enterprise customers.
- Maintained oversight on delivery of over 100 projects and initiatives from technology to various business units including the Consumer Business, Strategy and Innovation, Social Innovation and the CEO's office.
- Defined and actively managed the technology budget required to support roadmaps agreed with the business units.
- Developed business cases for the identified projects as part of the approval requirements.
- Prepared Total Cost of Ownership and Return on Investment analysis for the implemented projects as part of product feasibility reviews and product line revenue analysis.
- Identified, documented and participated in sensitization of the senior leadership team on key future revenue opportunities including contactless payments, content and media services and commercial Wi-Fi services.
- Introduced knowledge sharing sessions within the department to enhance peer-to-peer knowledge exchange.
- Initiated development of business and technical requirements for the contactless payments services, the Dynamic Discounting Service, Fiber to The Home services, smart content download service that leverages idle network capacity to push downloads among others
- Co-designed the highly successful SMS lottery promotion, Bonyeza, that has generated billions of shillings in revenue.
- Reviewed various processes in line with ITIL to enhance operating and service level agreements, clarify ownership and increase response rates.
- Re-developed, together with the other technology business partners and the projects management office, a product development framework to improve quality of products delivered within the company.
- Redesigned the Caller RingBack Tone (CRBT) product leading to a 50% increase in product revenues and 30% customer growth.
Senior Service Development Engineer
Safaricom PLC
Nairobi
2010.10 - 2012.09
- Designed and developed products and services
- Developed tender documents, evaluated responses to tenders, prepared and presented tender reports to management for approval of technology vendors and partners.
- Researched on emerging technologies and future trends and prepared technology strategy documents and proposals.
- Developed a system mapping framework (based on Vodafone’s Information Technology Architecture Application Standards – ITAAS framework) that enhanced analysis and product design and in turn reducing the analysis and design cycle to 2 weeks from 6 weeks.
- Championed consolidation of the company's online and digital assets (websites and internet domains) management to reduce disparate online systems within the company.
- Enhanced the tender process, incorporating changes to fit the dynamic business environment and multiple business units (enterprise, consumer, financial services and social innovation).
- Designed and led the project teams in delivering various solutions such as location based services (LBS), mobile TV streaming services, mobile payments enhancements, video conferencing, cloud services, loyalty management services, mobile advertising among others.
- Led a team in requirements gathering, design, quality assurance and migration to the Online Charging System (OCS) that enhanced charging accuracy and reduced product delivery timelines to a few days.
- Was identified as one of the top 10 High Potential (HIPO) employees in the company.
Product Development Engineer
Safaricom PLC
Nairobi
2009.02 - 2010.09
- Designed the Safaricom postpaid-to-prepaid airtime transfer solution.
- Designed components of the Dynamic Discounting System (DDS), then popularly referred to as supa ongea.
- Assisted in reviewing SIM cards supplies that culminated in reduction of costs from USD 2 to USD 0.90 per card leading to annual cost savings of approximately USD 10 million.
Graduate Management Engineer
Safaricom PLC
Nairobi
2008.01 - 2009.01
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Streamlined the equipment and spares management process leading to massive cost savings.
- Worked to overhaul the data center management process leading to space and power utilization efficiencies.
- Worked with the technology director in redesigning the division’s departments culminating in regionalized teams and operations.
- Participated in the company's continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Software Developer
Skytop Technologies
Nairobi
2007.10 - 2007.12
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Gathered and defined customer requirements to develop clear specifications to deliver customised ERP software modules for the manufacturing industry in Kenya.
Education
Master of Science Certificate - Business Analysis
George Washington University School of Business
USA09.2013
Master of Science - Information Technology
Strathmore University
Kenya07.2013
Bachelor of Science - Information Technology
Jomo Kenyatta University Of Agriculture And Technology
Kenya07.2007
High School Diploma -
Mang’u High School
Kenya12.2000
Skills
- Performance Management
- Cost Control
- Program Management
- Business Relationship Management
- Stakeholder Communications
- Team Leadership
- Strategic Negotiations
- Strategic Partnership
Accomplishments
- Identified as top talent in Safaricom PLC since 2016.
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
Business Lead - Ethiopia
Safaricom PLC
2019.11 - Current
Board Chair
Safaricom Investment Cooperative
2019.03 - Current
Senior Manager, Strategy
Safaricom PLC
2016.07 - 2019.10
Senior Manager, Innovation
Chase Bank Ltd
2015.07 - 2016.06
Senior Manager, Innovation
Safaricom PLC
2014.10 - 2015.06
Technology Business Partner
Safaricom PLC
2012.10 - 2014.09
Senior Service Development Engineer
Safaricom PLC
2010.10 - 2012.09
Product Development Engineer
Safaricom PLC
2009.02 - 2010.09
Graduate Management Engineer
Safaricom PLC
2008.01 - 2009.01
Software Developer
Skytop Technologies
2007.10 - 2007.12
Master of Science Certificate - Business Analysis
George Washington University School of Business
Master of Science - Information Technology
Strathmore University
Bachelor of Science - Information Technology
Jomo Kenyatta University Of Agriculture And Technology
High School Diploma -
Mang’u High School
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