PETER GATHII WANJIKU
WAITER
Nairobi
Summary
Dedicated and customer-focused waiter with over 5 years of experience in Hotel sector and in delivering high-quality food and beverage service in fast-paced restaurant environments. Skilled in menu knowledge, order accuracy, and maintaining a clean and welcoming dining area. Committed to providing excellent customer service, ensuring guest satisfaction, and working effectively as part of a team. I am quick learner with a positive attitude, strong communication skills, and the ability to handle pressure during busy hours.
Overview
6
6
years of professional experience
1
1
Language
Work History
Assistant Waiter
Hero Bar and Restaurant, Trademark and Tribe Hotel
09.2025 - Current
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Adhere to all health guidelines for food handling and safety.
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
- Processing payments by presenting checks and making sure that the guest has paid accurately.
Waiter
Trademark and Tribes Hotels
04.2025 - 09.2025
- Welcoming and escorting the customers to their tables as I present the menu to them
- Explaining the menu items and specialties of the day
- Answer any question regarding dietary concerns
- Accurately record food and drinks orders
- Deliver orders in a timely and professional manner
- Keeping my surrounding, tables and chairs neat
- Clearing plates and clean tables after meals
- Providing the guests with their bills
- Offering suggestions and upselling menu items when appropriate
- Ensuring that customers get best dining experience
Waiter
Novotel Accor Hotel
11.2024 - 04.2025
- Greet the guest in a friendly, polite and professional manner
- Seating the customers to their tables as I provide menu to them
- Taking orders keenly and accurately
- Serving food and soft drinks in appropriate manner.
- Making sure that my station is well arranged and clean
- Clearing and cleaning tables
- To Comply with food and beverage handling procedures.
Restaurant Manager
Hossana Organic Food Restaurant
06.2023 - 03.2024
- Training and recruiting new staff
- Coming with we can improve our sales for better financial monthly records
- Overseeing everything to make sure the company is running smoothly
- Supervision of staff
- Going around talking to customers and knowing their needs so that I can help them
- Ensure that the customers have a positive experience about our company.
Hotel Supervisor
Seaclusion Diani Hotel
10.2022 - 05.2023
- Supervision of all staff members at Seaclusion Diani
- Greeting and welcoming the visitors from the reception to the rooms and restaurant
- Carrying the luggage to and from rooms
- Answering any questions about Hotel
- Explaining about the local attractions and exercises to do
- Keeping track of the backend channels of Booking.com, Expedia, and walk-in guests to avoid double booking of residents and walk-in guests.
- Maintain the social media accounts of Seaclusion Diani
- Ensuring that all the customers are satisfied with our services
- Solving any problem that may arise.
- Handling incoming calls
Waiter
Phoenicia Hotel
03.2022 - 10.2022
- Greet guests warmly, take their orders, and ensure they feel welcome and valued.
- Understanding the menu to provide accurate recommendations.
- Accurately relay orders to the kitchen, ensure timely delivery of food and beverages, and check in with guests during their meal.
- Keep tables clean and organized, refill drinks, and respond to any requests promptly.
- Process payments, provide change, and present the bill to guests, ensuring accuracy in charges.
- Address any customer complaints or issues with professionalism and a focus on resolution.
- Work closely with kitchen staff and other team members to ensure smooth service and communication.
Steward
Fogo Gaucho Brazilian Steakhouse
08.2019 - 01.2022
- Helping the kitchen supervisor in cleaning the kitchen and washing dishes
- Wiping and cleaning windows
- Washing, drying, ironing and folding the linens
- Collaborated with team members to achieve operational efficiency
- Maintained corridors, changing rooms, staff restroom clean and tidy every time
- Washing and delivering staff uniforms in time
Education
Diploma - Journalism And Media Studies
Nairobi Institute of Business Technical College
Ruiru, Kiambu District, Kenya09-2019
Computer course - undefined
Premier Computer Centre
01.2017
Kenya certificate Secondary education - undefined
Ngurwe-ini Secondary School
01.2016
Kenya Certificate of Primary Education - undefined
Githigi Primary School
01.2012
Skills
- Customer service
- Attention to details
- Time management
- Organizational skills
- Effective communication
- Adaptability under pressure
References
- Emanuel, Khayumbi, Supervisor, emmanuelkhayumbi2015@gmail.com, 0708271629, Gemma’s Restaurant
- Lilian, Mwangi, Supervisor, mwangi811@gmail.com, 0719554571, Phoenicia Hotel
- Irene, Wangechi, Human resources, fogogauchoaccts@gmail.com, 0723260970, Fogo gaucho
AWARDS
- Year 2023 - certificate on completion of first basic aid course
- Year 2019 -Fogo gaucho, Certificate of appreciation for outstanding performance, service and dedication,
- Year 2012-Best Liturgy boy
Timeline
Assistant Waiter
Hero Bar and Restaurant, Trademark and Tribe Hotel
09.2025 - Current
Waiter
Trademark and Tribes Hotels
04.2025 - 09.2025
Waiter
Novotel Accor Hotel
11.2024 - 04.2025
Restaurant Manager
Hossana Organic Food Restaurant
06.2023 - 03.2024
Hotel Supervisor
Seaclusion Diani Hotel
10.2022 - 05.2023
Waiter
Phoenicia Hotel
03.2022 - 10.2022
Steward
Fogo Gaucho Brazilian Steakhouse
08.2019 - 01.2022
Computer course - undefined
Premier Computer Centre
Kenya certificate Secondary education - undefined
Ngurwe-ini Secondary School
Kenya Certificate of Primary Education - undefined
Githigi Primary School
Diploma - Journalism And Media Studies
Nairobi Institute of Business Technical College