Peter Briane
HOTELIER
Nairobi
Summary
Results-driven supervisor and trainer with a proven ability to improve operations in food service organizations. Skilled at cultivating and retaining high-performing teams by creating collaborative work environments and fostering a creative organizational culture. Committed to maintaining exceptional service areas that prioritize optimizing individual experiences and fostering brand loyalty.
Overview
6
6
years of professional experience
25
25
years of post-secondary education
Work History
Restaurant Supervisor
Canopy Restaurant and Cafe
Nairobi, Nairobi Province
05.2023 - Current
- Improved customer satisfaction by ensuring consistent quality food and service
- Training staff on menus and service techniques.
- Managed inventory control, reducing waste and optimizing resource allocation.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Organized implementation of new banners, displays and menu.
- Scheduling restaurant staff and delegating tasks
- Streamlined operations for increased efficiency by implementing staff training programs.
- Evaluated employee performance, providing feedback and coaching to improve service quality.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Enhanced team performance with regular evaluations and constructive feedback.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Fostered culture of teamwork and cooperation among staff, resulting in smoother restaurant operations.
Front Desk Personnel
Decale Jewel Stone Hotel
Nairobi, Nairobi Province
09.2022 - 03.2023
- Performed all check-in and check-out tasks, duties and responsibilities
- Informing customers about payment methods and verifying their credit card data.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by company.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Associate Event Planner
Staarab Lounge & Events
Nairobi, Nairobi Province
02.2022 - 08.2022
- Prepared event budgets and processed invoices.
- Identified clients' requirements and expectations for each event.
- Organized suppliers, caterers, staff and entertainment.
- Brainstormed and implemented event concepts and themes.
- Managed set-up, tear-down and clean-up operations.
- Anticipated attendee needs and made preparations against potential risks.
- Developed post-event reports on the effectiveness of each event.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Performed event coordination for larger parties and gatherings.
- Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
- Corresponded with clients to answer questions and resolve issues.
- Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
- Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
- Utilized social media to promote events and increase attendance.
- Monitored and controlled event expenditures to meet budgets.
Attachment
Papillon Lagoon Reef Hotel
Kilifi, Kilifi District
08.2021 - 01.2022
- Attended all production work in different kitchen departments.
- Performed floor attendant/ housekeeping duties to standards.
- Actively participated as a bar attendant, serving drinks to guests and setting up the bar area.
- Served as a waiter with excellent service skills, ensuring guest satisfaction.
- Performed all front office duties including but not limited to, checking in guests, upselling amenities, attending to guest complaints, billing guests, receiving calls and checking out guests
- Performed all procurement duties as storekeeper.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Student
The Technical University of Kenya Red bull Restaurant
Nairobi, Nairobi Province
09.2018 - 07.2021
- Attended practical lessons to set foundation for my career development
- Evaluated staff performance and provided coaching to address inefficiencies
- Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.
- Organized extracurricular activities to broaden students exposure to new skills, experiences, and career paths
- Completed rigorous readings as directed to support unit learning goals.
- Conducted academic research, contributing, valuable findings to faculty's knowledge bas
- Frequently inspected production area to verify proper equipment operation.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
The Technical University of Kenya
Nairobi 01.2013 - 12.2022
Kenya Certificate of Secondary Education -
MALIERA SECONDARY SCHOOL
MIGORI 01.2013 - 12.2016
PRIMARY STUDIES - KENYA CERTIFICATE OF PRIMARY SCHOOL
MIGORI PRIMARY SCHOOL
MIGORI 02.2002 - 11.2012
Skills
Service quality enhancements
Personal Information
- Date of Birth: 22/12/96
- Gender: MALE
- Nationality: Kenyan
- Religion: Christian
Reading and Travelling
I am addicted to reading books that expand my mind and open me up new way of seeing things. I equally enjoy travelling and experiencing different people and their way of life.
Timeline
Restaurant Supervisor
Canopy Restaurant and Cafe
05.2023 - Current
Front Desk Personnel
Decale Jewel Stone Hotel
09.2022 - 03.2023
Associate Event Planner
Staarab Lounge & Events
02.2022 - 08.2022
Attachment
Papillon Lagoon Reef Hotel
08.2021 - 01.2022
Student
The Technical University of Kenya Red bull Restaurant
09.2018 - 07.2021
Kenya Certificate of Secondary Education -
MALIERA SECONDARY SCHOOL
01.2013 - 12.2016
Bachelor of Science - Hotel, Resort And Restaurant Management
The Technical University of Kenya
01.2013 - 12.2022
PRIMARY STUDIES - KENYA CERTIFICATE OF PRIMARY SCHOOL
MIGORI PRIMARY SCHOOL
02.2002 - 11.2012
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