Peter Briane
HOTELIER
Nairobi
Summary
Results-driven supervisor and trainer with a proven ability to improve operations in food service organizations. Skilled at cultivating and retaining high-performing teams by creating collaborative work environments and fostering a creative organizational culture. Committed to maintaining exceptional service areas that prioritize optimizing individual experiences and fostering brand loyalty.
Overview
6
6
years of professional experience
25
25
years of post-secondary education
Work History
Restaurant Supervisor
Canopy Restaurant and Cafe
Nairobi, Nairobi Province
05.2023 - Current
- Improved customer satisfaction by ensuring consistent quality food and service
- Training staff on menus and service techniques.
- Managed inventory control, reducing waste and optimizing resource allocation.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Organized implementation of new banners, displays and menu.
- Scheduling restaurant staff and delegating tasks
- Streamlined operations for increased efficiency by implementing staff training programs.
- Evaluated employee performance, providing feedback and coaching to improve service quality.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Enhanced team performance with regular evaluations and constructive feedback.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Fostered culture of teamwork and cooperation among staff, resulting in smoother restaurant operations.
Front Desk Personnel
Decale Jewel Stone Hotel
Nairobi, Nairobi Province
09.2022 - 03.2023
- Performed all check-in and check-out tasks, duties and responsibilities
- Informing customers about payment methods and verifying their credit card data.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by company.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Associate Event Planner
Staarab Lounge & Events
Nairobi, Nairobi Province
02.2022 - 08.2022
- Prepared event budgets and processed invoices.
- Identified clients' requirements and expectations for each event.
- Organized suppliers, caterers, staff and entertainment.
- Brainstormed and implemented event concepts and themes.
- Managed set-up, tear-down and clean-up operations.
- Anticipated attendee needs and made preparations against potential risks.
- Developed post-event reports on the effectiveness of each event.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Performed event coordination for larger parties and gatherings.
- Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
- Corresponded with clients to answer questions and resolve issues.
- Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
- Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
- Utilized social media to promote events and increase attendance.
- Monitored and controlled event expenditures to meet budgets.
Attachment
Papillon Lagoon Reef Hotel
Kilifi, Kilifi District
08.2021 - 01.2022
- Attended all production work in different kitchen departments.
- Performed floor attendant/ housekeeping duties to standards.
- Actively participated as a bar attendant, serving drinks to guests and setting up the bar area.
- Served as a waiter with excellent service skills, ensuring guest satisfaction.
- Performed all front office duties including but not limited to, checking in guests, upselling amenities, attending to guest complaints, billing guests, receiving calls and checking out guests
- Performed all procurement duties as storekeeper.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Student
The Technical University of Kenya Red bull Restaurant
Nairobi, Nairobi Province
09.2018 - 07.2021
- Attended practical lessons to set foundation for my career development
- Evaluated staff performance and provided coaching to address inefficiencies
- Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.
- Organized extracurricular activities to broaden students exposure to new skills, experiences, and career paths
- Completed rigorous readings as directed to support unit learning goals.
- Conducted academic research, contributing, valuable findings to faculty's knowledge bas
- Frequently inspected production area to verify proper equipment operation.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
The Technical University of Kenya
Nairobi 01.2013 - 12.2022
Kenya Certificate of Secondary Education -
MALIERA SECONDARY SCHOOL
MIGORI 01.2013 - 12.2016
PRIMARY STUDIES - KENYA CERTIFICATE OF PRIMARY SCHOOL
MIGORI PRIMARY SCHOOL
MIGORI 02.2002 - 11.2012
Skills
Service quality enhancements
Labor cost control
Sales operations
Guest relations
Conflict resolution
Performance monitoring
Health and safety standards
Staff training
Employee motivation
Strategic planning
Staff supervision
Server training and development
Staff management
Staff motivation
Personal Information
- Date of Birth: 22/12/96
- Gender: MALE
- Nationality: Kenyan
- Religion: Christian
Reading and Travelling
I am addicted to reading books that expand my mind and open me up new way of seeing things. I equally enjoy travelling and experiencing different people and their way of life.
Timeline
Restaurant Supervisor
Canopy Restaurant and Cafe
05.2023 - Current
Front Desk Personnel
Decale Jewel Stone Hotel
09.2022 - 03.2023
Associate Event Planner
Staarab Lounge & Events
02.2022 - 08.2022
Attachment
Papillon Lagoon Reef Hotel
08.2021 - 01.2022
Student
The Technical University of Kenya Red bull Restaurant
09.2018 - 07.2021
Kenya Certificate of Secondary Education -
MALIERA SECONDARY SCHOOL
01.2013 - 12.2016
Bachelor of Science - Hotel, Resort And Restaurant Management
The Technical University of Kenya
01.2013 - 12.2022
PRIMARY STUDIES - KENYA CERTIFICATE OF PRIMARY SCHOOL
MIGORI PRIMARY SCHOOL
02.2002 - 11.2012