Perpetual Ndungu
Quality Assurance Analyst
Nairobi,Kenya
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Quality Analyst
Kimfay East
NAIROBI
11.2021 - Current
- Ensured that waste generated in respective areas of work is properly segregated, recorded in waste generation record, and put in waste cage and collected by licensed waste transporter for disposal purposes
- Ensured pest control Program is carried out as per plan
- Conducted pest awareness training to relevant personnel
- Reviewed/monitored consumer complaints, market returns and investigated cause of nonconformity in returned products.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Consulted manuals and process documents to investigate malfunctions.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Quality Assurance Technician
BIDCORO AFRICA LIMITED Kiambu
NAIROBI
01.2020 - 10.2021
- Assisted QSE and QCT in coming up with relevant documentation, implementation and upgrade of HACCAP system including internal traceability activities
- Participated in verification and validation during initial commissioning and subsequent upgrade of Sun-quick line.
- Analyzed test data to determine performance and reliability of materials
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Met quality assurance financial objectives by estimating requirements, preparing budgets, scheduling expenditures and analyzing variances.
- Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.
- Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
- Addressed non-conformance issues, pausing production to correct errors.
- Updated inspection journals and daily summary logs with quality-related data.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
Quality supervisor
PLAST PACKAGING INDUSTRIES LTD
NAIROBI
09.2017 - 12.2019
- Established inspection equipment to meet quality control standards.
- Developed monthly reports showing inspections and improvements.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Directed and supervised 41 employees involved in product inspection and quality control procedures.
- Maintained inspection equipment and handled repair calls if equipment needed professional repair.
- Oversaw department of 11 by supervising daily operations, providing technical support and coordinating personnel.
- Maintained QA programs.
Quality Assurance
KEVIAN KENYA LIMITED Thika
Thika
03.2014 - 08.2017
- Fixed identified issues to improve workflows.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Created and achieved product quality objectives and met product specifications.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Examined events in application log management and monitoring tool to identify root causes for failures.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Wrote and maintained detailed internal documentation on developed systems.
- Determined server operating limits with weekly load tests.
- Reported progress, test metrics and results to project stakeholders.
- Created successful test scripts to manage automated feature testing,
- Organized and maintained work environment to allow for maximum productivity.
Quality Control Inspector
REGAL PHARMACEUTICAL Nairobi
NAIROBI
01.2013 - 12.2013
- Created and deployed best practices to improve efficiency and reduce defects.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Completed precise measurements using special tools.
- Performed visual inspections and non-destructive tests where appropriate.
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
Quality Control
Safe Pak limited Nairobi
NAIROBI
11.2009 - 05.2012
- Monitored performance and generated reports detailing quality of product and defect rates.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
- Communicated with production team members about quality issues.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
Education
Bachelor’s - Environment Conservation Management Management
Management University of Africa
Nairobi 01.2018 - 08.2020
Some College (No Degree) - Analytical Chemistry
KNEC)The Kabete National Polytechnic
Nairobi 01.2006 - 11.2008
Kenya Certificate of Secondary Education (KCSE - High School Education
St.pauls Githakwa Secondary
Nyeri 01.2001 - 11.2004
Skills
Report creation
Testing procedures
Technical troubleshooting
Materials inspection
Correction action planning
Project Management
Quality Improvement
Data analysis
Sampling
Training implementation
Protocol development
Equipment calibration
Materials inspections
Data interpretation
Sampling protocols
Corrective actions
Accomplishments
- Resolved product issue through consumer testing.
- Assessed potential issues and recommended solutions that were within budget constraints.
- Developed detailed and well-received test plans, test cases and test scripts that became company standards.
Exercising
I exercise early mornings before work, this brightens my day.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Quality Analyst
Kimfay East
11.2021 - Current
Quality Assurance Technician
BIDCORO AFRICA LIMITED Kiambu
01.2020 - 10.2021
Bachelor’s - Environment Conservation Management Management
Management University of Africa
01.2018 - 08.2020
Quality supervisor
PLAST PACKAGING INDUSTRIES LTD
09.2017 - 12.2019
Quality Assurance
KEVIAN KENYA LIMITED Thika
03.2014 - 08.2017
Quality Control Inspector
REGAL PHARMACEUTICAL Nairobi
01.2013 - 12.2013
Quality Control
Safe Pak limited Nairobi
11.2009 - 05.2012
Some College (No Degree) - Analytical Chemistry
KNEC)The Kabete National Polytechnic
01.2006 - 11.2008
Kenya Certificate of Secondary Education (KCSE - High School Education
St.pauls Githakwa Secondary
01.2001 - 11.2004