Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Referees
Timeline
Generic

PERIS WANJIKU MWANGI

Key Account Manager/ Business Development /Client Relationship Manager
NAIROBI

Summary

Experienced sales professional with proven track record of leading high-performing sales teams and driving revenue growth. Recognized for fostering team collaboration and consistently delivering results, while maintaining adaptability in response to market changes. Skilled in strategic planning, client relationship management, and sales strategy development to achieve success and drive growth in competitive landscapes.

Overview

12
12
years of professional experience
38
38
years of post-secondary education

Work History

Key Sales Manager

Ngong Hills Hotel
03.2022 - Current
  • Lead and manage the hotel’s sales team to achieve revenue targets across rooms, conferencing, and F&B
  • Develop and execute strategic sales plans drawing from FMCG insights—focusing on volume, repeat clients, and brand positioning
  • Identify and penetrate new market segments (corporates, SACCOs, tour operators) through proactive prospecting and networking
  • Oversee telesales, client visits, email campaigns, and digital sales initiatives to ensure team-wide alignment and performance
  • Leverage past FMCG skills to track customer behavior, manage a sales pipeline, and ensure consistent product visibility and promotions
  • Build and maintain strong B2B client relationships to drive long-term partnerships and group bookings
  • Analyze market trends, customer feedback, and competitor performance to adjust sales strategies accordingly
  • Conduct regular team coaching, performance evaluations, and target setting
  • Collaborate with revenue, reservations, and F&B teams to tailor packages and offers that increase occupancy and spending
  • Report on sales metrics, pipeline performance, and ROI to senior leadership

Sales Account Manager

Ngong Hills Hotel
09.2016 - 03.2022
  • Manage and grow a portfolio of corporate, leisure, and group accounts to meet and exceed revenue targets
  • Develop customized proposals, negotiate contracts, and close deals to secure business for rooms, conferencing, and F&B services
  • Maintain regular communication with key clients to ensure satisfaction, repeat bookings, and referrals
  • Identify new business opportunities through market research, cold calling, networking, and client visits
  • Collaborate with revenue, front office, and operations teams to deliver seamless guest experiences aligned with client expectations
  • Prepare and present regular sales reports, forecasts, and account performance analysis to management
  • Coordinate site inspections, FAM trips, and hotel presentations for potential clients
  • Participate in trade shows, industry events, and promotional activities to build brand visibility and attract new accounts
  • Ensure accurate documentation and tracking of client interactions using CRM tools
  • Handle client concerns or issues promptly, ensuring long-term client retention and satisfaction

Virtual Customer Retention Agent

AVENTUS PLC
05.2020 - 11.2020
  • Engaged existing customers through phone, email, and chat to resolve issues and retain their business
  • Analyzed customer feedback and usage trends to identify risk of churn and offered personalized solutions
  • Handled account queries, complaints, and service cancellations with empathy and professionalism
  • Promoted relevant products, upgrades, and loyalty programs to improve customer satisfaction and retention
  • Collaborated with sales and support teams to escalate and resolve complex client concerns
  • Maintained accurate and detailed records of customer interactions in CRM systems
  • Achieved monthly retention targets and KPIs through proactive follow-up and persuasive communication
  • Delivered consistent service excellence while adhering to company policies and customer care standards

Sales Executive

Silver Spring Hotel
01.2015 - 01.2016
  • Manage a portfolio of accounts to achieve long-term success.
  • Official company’s representative in the formation of contracts with new clients and renewal.
  • Using an existing network of industry contacts to generate new business.
  • Coordinating & supervise the delivery of services.
  • Achieving sales targets.
  • Delivering sales presentations to high-level executives.
  • Attending client meetings.
  • Manage customer's complaints.
  • Conducting competitors’ analysis.
  • Developing positive relationships and handling customers’ needs.
  • Act as the point of contact and handle customers’ individual needs.
  • Resolve conflicts and provide solutions to customers in a timely manner.
  • Set and track sales account targets, aligned with company objectives.
  • Suggest actions to improve sales performance and identify opportunities for growth.

Sales Representative (FMCG)

Candy Planet (Sweets & Confectionery)
02.2013 - 02.2015
  • Promoted and sold a wide range of fast-moving confectionery products to walk-in and wholesale customers.
  • Built and maintained strong relationships with clients, retail outlets, and distributors to drive repeat business.
  • Monitored stock levels, conducted product displays, and ensured effective merchandising for maximum visibility.
  • Conducted market research and competitor analysis to identify trends and boost sales strategies.
  • Managed daily sales records, invoicing, and cash reconciliation.
  • Met and exceeded monthly sales targets through proactive upselling and customer engagement.
  • Coordinated in-store tastings and promotional campaigns to increase brand awareness and product trials.
  • Provided product knowledge and recommendations to customers based on preferences and trends.
  • Ensured high levels of customer satisfaction through excellent service and follow-up.

Education

MBA - Strategic Management

Technical University of Kenya
Nairobi, Nairobi Province, Kenya
01.2023 - 01.2025

Certificate - Computer Packages

Petanns Computer College

KCSE Certificate - undefined

01.2006 - 01.2009

Kenya Certificate of Primary Education - undefined

01.1998 - 01.2005

Certificate - Digital marketing

Coursera/Google
Nairobi
04.2001 - 03.2023

Bachelor of Science - Business Administration

Technical University of Kenya
Nairobi, Nairobi Province, Kenya
04.2018 - 01.2021

High School Diploma -

Nairobi Institute of Business Studies
04.2014 - 01.2016

Skills

  • Customer retention skills
  • Analytical and problem-solving
  • Excellent presentation skills
  • Report writing skills
  • Product development and implementation
  • Effective Verbal and written communication
  • public relations skills
  • Leadership Skills
  • HubSpot and Mailchimp CRM

Personal Information

  • Gender: Female
  • Nationality: Kenyan

Accomplishments

  • Named "Manager of the Month" in August 2024.
  • Grew key corporate accounts portfolio by 35% within one year, contributing to a significant increase in overall revenue.
  • Successfully secured and retained 10+ high-value accounts, each generating over KES 2M annually.
  • Negotiated and closed group booking deal with a major client, guaranteeing an average of 70% monthly occupancy across the year 2024
  • Spearheaded a client relationship management strategy that boosted client retention by 25% over 12 months.
  • Implemented a tailored reporting and feedback loop for top clients, resulting in 95% satisfaction ratings.
  • Collaborated with cross-functional teams to develop customized packages that increased repeat bookings by 40%.
  • Led key account engagement initiatives, including events and site visits, which converted 60% of prospects to loyal clients.
  • Introduced CRM-based tracking and follow-up system, leading to faster response times and improved upsell success.

Referees

Phoebe Muthoni  

Ngong Hills Hotel Ltd  

Mobile: 0719431662  


Pst.Ben Kuira  

Membly Baptist Church  

Mobile: 0733783084  


Prof. Ongore Vincent    

Technical University  

Mobile: 0723854796

Timeline

MBA - Strategic Management

Technical University of Kenya
01.2023 - 01.2025

Key Sales Manager

Ngong Hills Hotel
03.2022 - Current

Virtual Customer Retention Agent

AVENTUS PLC
05.2020 - 11.2020

Bachelor of Science - Business Administration

Technical University of Kenya
04.2018 - 01.2021

Sales Account Manager

Ngong Hills Hotel
09.2016 - 03.2022

Sales Executive

Silver Spring Hotel
01.2015 - 01.2016

High School Diploma -

Nairobi Institute of Business Studies
04.2014 - 01.2016

Sales Representative (FMCG)

Candy Planet (Sweets & Confectionery)
02.2013 - 02.2015

KCSE Certificate - undefined

01.2006 - 01.2009

Certificate - Digital marketing

Coursera/Google
04.2001 - 03.2023

Kenya Certificate of Primary Education - undefined

01.1998 - 01.2005

Certificate - Computer Packages

Petanns Computer College

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PERIS WANJIKU MWANGIKey Account Manager/ Business Development /Client Relationship Manager