Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Peris Otieno

Nairobi

Overview

5
5
years of professional experience

Work History

Chief Operating Officer/Customer Service Representative

Harmonious Learning LLC.
Nairobi
10.2024 - Current
  • Collaborated with leadership to develop strategic initiatives for organizational growth.
  • Managed staff training programs to foster a positive learning environment.
  • Implemented process improvements to enhance student engagement and learning outcomes.
  • Analyzed operational workflows to identify areas for increased efficiency.
  • Maintained productive relationships and communication channels across organization.
  • Provided guidance and support for problem solving efforts.
  • Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
  • Monitored performance metrics to ensure quality standards are met.
  • Collaborated with senior leadership on organizational objectives and initiatives.

Executive Assistant

Freelance
Nairobi
10.2020 - 09.2024
  • Managed calendars and scheduled appointments for multiple clients efficiently.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Managed daily invoices, reports and proposals.

Education

Certificate - Virtual Assistant

African Leadership University
Nairobi
11-2024

Some College (No Degree) - Economics And Statistics

Egerton University
Nakuru, Kenya

Skills

  • Customer service
  • Virtual assistance
  • Project management
  • Staff training
  • Administrative support
  • Process improvement

Languages

English
First Language

References

References available upon request.

Timeline

Chief Operating Officer/Customer Service Representative

Harmonious Learning LLC.
10.2024 - Current

Executive Assistant

Freelance
10.2020 - 09.2024

Certificate - Virtual Assistant

African Leadership University

Some College (No Degree) - Economics And Statistics

Egerton University

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Peris Otieno