Peris Otieno
Nairobi
Overview
5
5
years of professional experience
Work History
Chief Operating Officer/Customer Service Representative
Harmonious Learning LLC.
Nairobi
10.2024 - Current
- Collaborated with leadership to develop strategic initiatives for organizational growth.
- Managed staff training programs to foster a positive learning environment.
- Implemented process improvements to enhance student engagement and learning outcomes.
- Analyzed operational workflows to identify areas for increased efficiency.
- Maintained productive relationships and communication channels across organization.
- Provided guidance and support for problem solving efforts.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Monitored performance metrics to ensure quality standards are met.
- Collaborated with senior leadership on organizational objectives and initiatives.
Executive Assistant
Freelance
Nairobi
10.2020 - 09.2024
- Managed calendars and scheduled appointments for multiple clients efficiently.
- Monitored incoming emails and responded accordingly in a timely manner.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
Education
Certificate - Virtual Assistant
African Leadership University
Nairobi11-2024
Some College (No Degree) - Economics And Statistics
Egerton University
Nakuru, KenyaSkills
- Customer service
- Virtual assistance
- Project management
- Staff training
- Administrative support
- Process improvement
Languages
English
First Language
References
References available upon request.
Timeline
Chief Operating Officer/Customer Service Representative
Harmonious Learning LLC.
10.2024 - Current
Executive Assistant
Freelance
10.2020 - 09.2024
Certificate - Virtual Assistant
African Leadership University
Some College (No Degree) - Economics And Statistics
Egerton University