Summary
Overview
Work History
Education
Skills
Timeline
Generic

PENINAH KANARIO GITONGA

Sales and Sales Support Executive
Nairobi,30

Summary

Organized and Reliable Sales Support Professional professional with 7+ years’ experience in identifying client needs, matching them with suitable solutions and managing relationships to achieve customer satisfaction. Strong customer support and Strong communication skills in handling customers claims, requests, orders and complains solving them. Qualified Marketing Executive with 7 years of experience in Customer Service marketing. Proven successful at Digital marketing and working closely with clients to closely manage marketing projects and realize profitable outcomes. Expert in strategizing company growth and monitoring new business technologies and markets closely. Skilled leader and project manager.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Marketing Executive

  • Kenya Ltd 0728083706 Hassan Shaban

Area Sales Manager

  • Menengai Oil and Refinery
  • 0714606099 Ms
  • Trizah Wamuyu
  • Built lasting relationships with clients through outstanding customer service interactions
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory
  • Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment
  • Executed proven strategies to hit sales quota and help company achieve goals
  • Prepared sales presentations for clients showing success and credibility of products
  • Forecasted sales and established processes to achieve sales objectives and related metrics
  • Evaluated costs against expected market price points and set structures to achieve profit targets
  • Formulated tactics and strategies to target new potential customers within prioritized markets
  • Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows
  • Developed sales strategy based on research of consumer buying trends and market conditions

CUSTOMER SUPPORT EXECUTIVE

Golden Africa Kenya Ltd
10.2019 - Current
  • Receiving customers claims complains and requests on an efficient and timely manner
  • Following up on customers payment plains to avoid bad debts
  • Updating customers on their over dues and aligning them to make payments before the grace period is over
  • Liaising with the Credit team to understanding the ageing report for the customers
  • Collecting Cheques and facilitating banking and thereafter sharing the report with the credit team
  • Following up on my portfolio and identifying new markets within my region
  • Liaising with the field executive when disputes arises to forge away forward on the resolution mechanisms
  • Making repossession procedures where necessary to avoid company loses
  • Liaising with production team on production schedules to avoid stock outs and informing customers in case they arise
  • Managing high service level to ensure company and customer satisfaction
  • Engaging in monthly business review meetings to keep track of performance and debt collection
  • Building business relationships with the distributors and customers in order to support sales
  • Managing returns effectively and efficiently taking corrective measures in order to reduce financial losses to the company
  • Ensuring timely receiving and processing of customers’ orders in order to achieve company realizations
  • Checking customer stock levels, monitoring them and ensuring zero stock outs at the distributors warehouse
  • Preparing daily sales reports and sharing them with Sales
  • Following up on customers accounts payments and liaising with the distributors to clear all the outstanding balances
  • Liaising with the finance team and ensuring customers’ accounts are within limits
  • Liaising with the logistics team to ensure timely dispatches of orders
  • Preparing customers price offs, discounts margins and sharing the credit notes when ready
  • Keeping tracks of weekly and monthly organizational set targets
  • Doing customer visits to grow the rapport and maximize customer retention
  • Developing a strong understanding of competition, trends and strategies so as to keep up with the competition
  • SOCIAL PROFILES
  • LinkedIn https://www.linkedin.com/in/peninah-gitonga-3bb705a9/ REFERRES
  • Collins Odhiambo

ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE EXECUTIVE

Moran (E.A) Publishers Limited
01.2015 - 10.2019
  • Perform a wide-range of administrative tasks including travel/ meeting/appointments arrangement, calendar management, office administration and supporting CEO in the absence of the PA
  • Provided first level customer support by warmly welcoming walk-in customers, giving detailed responses to enquiries and logging of user incidents into the service desk system
  • Manage communication functions including operating switchboard, writing correspondence, replying emails and preparing templates
  • Established and nurtured healthy relationships with multiple stakeholders including suppliers, clients and colleagues
  • Deputized the HR by assisting with screening of candidates, organizing interviews, training new and existing employees and reviewing the standard operating procedures
  • Assisting the HR with the office management and general secretarial roles like printing, scanning and photocopying
  • Assisted in serving customers a cup of tea as they waited to be served
  • Acted as the imagine of the company by manning the front office desk
  • Taking care of the reception area as well the meeting rooms and the executive board room

Customer Service

Paddy Micro Investment
01.2012 - 09.2014
  • Business Relationship Management
  • Credit Management
  • Microsoft Excel
  • Financial Analysis
  • Leadership
  • Management
  • Credit Risk
  • Debt Collection
  • Credit Analysis
  • Teamwork

Administrative Assistant

Prudent Architects
01.2009 - 07.2010

Education

Diploma - Public Relations & Customer Service

Nairobi Institute of Business Studies

Some College (No Degree) -

Immaculate Conception Computer College
01.2008 - 04.2007

Computer Literacy -MS Office Packages - undefined

Kenya Certificate of - undefined

Kathera Sec School
01.2002 - 04.2006

High School Diploma -

Nairobi Institute of Business Studies
Nairobi, 30
04.2018 - 12.2018

Skills

Adaptability to unexpected situationsundefined

Timeline

CUSTOMER SUPPORT EXECUTIVE

Golden Africa Kenya Ltd
10.2019 - Current

High School Diploma -

Nairobi Institute of Business Studies
04.2018 - 12.2018

ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE EXECUTIVE

Moran (E.A) Publishers Limited
01.2015 - 10.2019

Customer Service

Paddy Micro Investment
01.2012 - 09.2014

Administrative Assistant

Prudent Architects
01.2009 - 07.2010

Some College (No Degree) -

Immaculate Conception Computer College
01.2008 - 04.2007

Kenya Certificate of - undefined

Kathera Sec School
01.2002 - 04.2006

Marketing Executive

Area Sales Manager

Diploma - Public Relations & Customer Service

Nairobi Institute of Business Studies

Computer Literacy -MS Office Packages - undefined

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PENINAH KANARIO GITONGASales and Sales Support Executive