PENINAH MUYELA
Credit Operations Officer
Nairobi
Summary
A Credit Analyst offering excellent skills in managing issues, expertise in security management, customer service and operations management. Not only does she seek and work with evidence, but also demonstrates openness to new ideas and a diversity of perspectives; unafraid to admit and learn from failure. The goal is to provide valuable administration expertise to contribute to organizational success.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Credit Operations Analyst
Mycredit Limited
Nairobi
11.2018 - Current
- Worked smoothly with internal and external customers in time-sensitive environment.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Coordinated with banks, legal, logistics and other teams on credit activities and maintained Dual custodianship of the reserve and Safe.
- Multitasked, worked well under pressure and drove positive change to credit operations.
- Worked in tandem with Service providers and customers to negotiate payments and verify account reconciliations.
- Improved operations through consistent hard work and dedication.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Sales Represantive
Duma Works
Nairobi
09.2017 - 02.2018
- Assisted in account opening, filing and updating physical records to maintain current accurate and organized data for our clientele
- Served as a liaison for company, clients and referred prospects regarding inquiries, post-sales follow up and customer relations
- Generated and followed up on lead lists resulting from specific marketing campaigns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Arts - Social Sciences
The Catholic University of Eastern Africa
Nairobi, Kenya 04.2015 - 10.2018
Pre-University -
Africa Nazarene University
Nairobi, Kenya 09.2014 - 12.2014
High School Diploma -
Flamingo Secondary School
Nakuru, Kenya 04.2010 - 04.2013
Kenya Certificate of Primary Education (KCPE -
St. Mary Primary School
01.2008 - 01.2009
Skills
Teamwork and Collaboration
Hobbies
Reading fictional and adventure scenic books.
Contemporary and ballroom dancing.
Exploring new destinations.
Listening to podcasts and audio books.
Referee
Peter Wambua.
Marketing & Facilities Manager
MyCredit Limited
Cell Phone: +254 728 758 863
E-Mail: pwambua@mycredit.co.ke
Phanice Moracha.
Branch Manager
MyCredit Limited
Cell Phone: +254 726 574 479
E-Mail: pmoracha@mycredit.co.ke
Allan Matata
Country Director
Lapaire Glasses
Cell Phone: +254 713 032 796
Timeline
Credit Operations Analyst
Mycredit Limited
11.2018 - Current
Sales Represantive
Duma Works
09.2017 - 02.2018
Bachelor of Arts - Social Sciences
The Catholic University of Eastern Africa
04.2015 - 10.2018
Pre-University -
Africa Nazarene University
09.2014 - 12.2014
High School Diploma -
Flamingo Secondary School
04.2010 - 04.2013
Kenya Certificate of Primary Education (KCPE -
St. Mary Primary School
01.2008 - 01.2009
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