Peninah Muthina Wambua
Nairobi,Kenya
Summary
Motivated Lead Generator proudly offering over 3 years' experience driving business opportunities by utilizing highly developed phone and persuasion skills. A poised professional at ease with assessing customer needs. Offering outstanding relationship building and decision-making skills.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Sales Executive
Kingdom bank
Nairobi , Kenya
09.2023 - Current
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Conducted market research to identify new sales opportunities and trends.
- Delivered presentations to prospective clients, showcasing products and services.
Lead Generator
Absa Bank Kenya
Kitui
06.2022 - 01.2023
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services.
- Provide direct hands on sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
- Participate in specific product campaigns by ensuring that the products are explained to customers.
- Agree, meet and exceed targets for specific sales campaigns.
- Maintain own sales performance statistics for management information usage.
- Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
- Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process. Respond directly to the customer.
- Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
- When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires. Report such denials to the Line Manager on a daily basis.
- Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.
- Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
- Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
- Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
- Open scheme loan accounts referred by the Scheme Loans Relationship Managers.
Retail Sales Consultant
Faulu Bank
Mwingi
09.2019 - 05.2022
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Resolved enquiries within target timeframes, escalating complex issues to senior teams for advice or solutions.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs.
- Deliver set Sales targets in deposit mobilization and quality loan disbursement.
- Provide excellent customer service at all times.
- Actively participate in marketing campaigns to ensure clients are well informed of the product portfolio.
- Seek customer feedback on products and services offered by the organization.
- Provide daily sales reports.
- Found prospective clients and engaged customers to determine opportunities for upselling or cross-selling products and services.
- Assessed clients' financial status, objectives and risk tolerance to devise customised risk policy.
- Grew and maintained client base to maximise revenue.
Education
Diploma - Business Information Technology
St. Paul's University
Nairobi, Kenya 04.2019 - 04.2026
Business Information Technology -
St. Paul's University
NairobiKenya Certificate of Secondary Education -
Waita Secondary School
MwingiSkills
- Interpersonal communication
- Microsoft Office
- Strong Communication skills
- Sales and Marketing
- Client engagement
- Sales process streamlining
- Interdepartmental collaboration
- Sales and market development
- Territory and account management
- Sales goal achievement
- Relationship development
- Client contract negotiations
- Team player
References
- Jefferson Kasango, Manager, kasango94@gmail.com, 0723970781
- Gilbert Pamba, Manager, gilbert.pamba@absa.africa, 0720268136
- Moses Ndirangu, Personal Banker, Moses.ndirangu@kingdombankltd.co.ke, 0727849390
Awards
- Best Performer in OLB Growth, 01/20, Faulu Bank
- Best Performer in OLB Growth, 01/21, Faulu Bank
Timeline
Sales Executive
Kingdom bank
09.2023 - Current
Lead Generator
Absa Bank Kenya
06.2022 - 01.2023
Retail Sales Consultant
Faulu Bank
09.2019 - 05.2022
Diploma - Business Information Technology
St. Paul's University
04.2019 - 04.2026
Business Information Technology -
St. Paul's University
Kenya Certificate of Secondary Education -
Waita Secondary School