PAULYNE ODAGO
Nairobi
Summary
Organized Hotel Housekeeper possessing in-depth knowledge of cleaning chemicals and proper applications. Well-versed in job-related equipment operations. Detail-oriented and meticulous individual with over 5 years of experience cleaning vacant and used rooms, managing guest supplies and maintaining housekeeping cart. Dependable Housekeeper proficient in dusting and polishing, steam cleaning and laundering and ironing. Hardworking individual with positive, energetic attitude and excellent time management skills. Committed to working independently and providing top quality service.
Overview
4
4
years of professional experience
Work History
Hotel Housekeeper
Narcissus Hotel Riyadh
03.2022 - Current
- Reduced linen waste through careful inventory management and timely replacement of worn items.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
Housekeeping Room Attendant
Radison Blu Hotel
01.2020 - 10.2021
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Education
Diploma - Housekeeping
Alison Courses
Online, UK Affiliated06.2024
High School Diploma -
St. Monica Chakol Girl’s High School
Nairobi, Kenya11.2018
Skills
- Room turnover
- Supply Management
- Surface sanitation
- Assignment management
- Guest Relations
- Safe Chemical Handling
- Cleaning techniques
- Safety Monitoring
- Odor control methods
- Chemical handling knowledge
- Floor care techniques
- Laundry expertise
Languages
English
Native language
Swahili
Proficient
C2
Accomplishments
- Cleaned an average of 20 rooms per day.
- Promoted for exceeding company goals and expectations for 10 months.
- Worked 40 overtime hours during the holiday season at the request of management.
Timeline
Hotel Housekeeper
Narcissus Hotel Riyadh
03.2022 - Current
Housekeeping Room Attendant
Radison Blu Hotel
01.2020 - 10.2021
Diploma - Housekeeping
Alison Courses
High School Diploma -
St. Monica Chakol Girl’s High School
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