PAUL WESLEY DOLLA
KISUMU,KISUMU
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Accomplished Sales professional with 15 years of experience in developing and maximizing sales of Hardware and software within Enterprise and End-user products. Diligent in building and retaining accounts by providing relevant Key Solutions, support and attentive service. Expert in applying marketing strategies, prospecting, and promotion to achieve market penetration and growth. Successful record of expanding network connections through the persuasive introduction of the brand.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Account Manger
CRESCENT TECH LTD
NAIROBI, Nairobi Province
01.2021 - Current
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Oversaw account portfolio to deliver top-quality account
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Generated KPI reports to illustrate overall performance.
- Analysed client feedback to highlight areas in need of improvement.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Delivered high sales performance within budget to strict deadlines and targets.
- Trained and mentored new account representatives to deliver outstanding service.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Enhanced new business acquisition through strategic networking and lead generation.
- Negotiated best-possible prices for maximised profit levels.
- Met and exceeded established quotas for client satisfaction and account growth.
Account Manger
COMITECH-LINK EAST AFRICA LTD
NAIROBI, Narok District
06.2018 - 12.2020
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Oversaw account portfolio to deliver top-quality account services.
- Analysed client feedback to highlight areas in need of improvement.
- Delivered high sales performance within budget to strict deadlines and targets.
- Negotiated best-possible prices for maximised profit levels.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Enhanced new business acquisition through strategic networking and lead generation.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Demonstrated product features and functions to engage potential customers.
Sales Manager
Techbiz Limited
NAIROBI
02.2016 - 06.2018
- Developed acomprehensive training program for new sales associates
- Ensured productive goal-setting and alignment with sales objectives by thoroughly training and mentoring 8 sales staff members both in Nairobi and Mombasa Branch
- Promoted company development through market expansion and effective sales strategy
- Built successful sales teams to assist with meeting strategic action plans and marketing budgets to ensure that sales goals were met and exceeded
- Executed complete sales cycle processes
- Grew retail sales volume in assigned territory by 30% through strategic budgeting and planning promotional activities to introduce new items
- Trained all incoming sales team members
- Set and achieved sales targets for Nairobi region
- Developed long-term customer partnerships that increased sales and margin growth
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams
- Identified opportunities for growth within Nairobi and Upcountry excluding Coastal region territory and collaborated with sales teams to reach sales goal
- Maintained knowledge of current sales promotions, and policies regarding payments, exchanges and security practices
- Sold and branded top 5 key international vendors to increase revenue by 20%
- Ensured optimal productivity by supervising and motivating 8 employees
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements
- Increased retail volume by 40% in Months
- Increased customer base from 70 to 123 by acquiring potential customers and identifying individual needs
- Developed innovative marketing campaigns to increase engagement with the target demographic and drive brand exposure
- Collaborated with marketing department personnel to optimize strategic initiatives
- Recruited and interviewed knowledgeable individuals, resulting in hiring of top-level talent with skills in ICT and Sales
- Created and deployed forecast order system to organize new market entry processes
- Coached employees in successful selling methods and encouraged cross-selling additional products and services
- Enhanced team morale by incentivizing contests and spiffs.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
Sales Manager Volume Business
Sight & Sound Computers Ltd
Nairobi
10.2009 - 01.2016
- Implemented marketing strategies which resulted in 12% growth of customer base
- Developed new process for employee evaluation which resulted in marked performance improvements
- Worked directly with management, account managers, and departmental heads to brainstorm, discuss strategy and mitigate sales issues
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
- Key Corporate Account Manger for NGOs, Education, private and Public sectors
- Initiated two key partnerships which resulted in 40% revenue growth
- Increased Market Penetration, though redesigning of Company Profile, Website details as well as open an online shop which was managed by me
- Closed SLAs with two top organization in the country that resulted in increase in company annual revenue by 25%
- Ensure that the current sales work force, is fully certified on key vendor areas thus building customer confidence in our workmanship and thus increasing market penetration and in turn sales.
Sales Representative
FONE EXPRESS LTD
NAIROBI
11.2008 - 08.2009
- Trained and mentored new sales representatives
- Provided sales consultations on the functional and stylistic benefits of each custom product
- Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads through close
- Executed 70+ sales from manufacturers to customers to improve profitability by 60%
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Surpassed sales objectives by 13% for 7 Months by constituting and cultivating productive partnerships with clients
- Implemented sales and new business opportunities in new markets i.e Rwanda to achieve the bottom line results
- Exceeded established sales goals and increased client retention by 70%
- Implemented marketing and sales campaigns to effectively brand like Samsung, Nokia, and Motorola
- Drove business development through proactive networking and relationship-building strengths
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts
- Retained excellent client satisfaction ratings
- Efficiently solved complex problems that impacted management
- Researched potential clients and markets to prepare for appointments
- Built business by hosting and attending events, launching special promotions and reaching out to local experts
- Accounted for all inventory and ordered new stock
- Performed cold-calling and follow-ups with leads to secure new revenue
- Cross-sold complementary products and services to customers.
Education
Higher Diploma - Advanced Telecommunication And Electrical Engineering
01.1994 - 12.2006
- Continuing online education courses in Computer Science, AI, ML.
- Course of study in Radio, Programming, Advanced Mathematics,
- Held Chairperson role with MMUST Drama club
- Achieved Credit Designation
- Ass. Captain and goalkeeper of Football team at MMUST
High School Diploma - Kenya Certificate of Secondary Education
01.2000 -
Skills
- Training and Development
- Interdisciplinary collaboration
- Vendor sourcing and management
- Technology integration
- Problem-solving
- Communication skills
- Time Management
- CRM
- Sales and market development
Certification
- Adobe Certified Sales Professional (commercial, Government & Academic) Covering Creative Suites, Creative Cloud licensing and Adobe Pro
- Microsoft Products Training which includes the following classes Virtualization basics Microsoft software licensing i.e. Windows 10, 8.1,8, Windows 7 professional, XP, Windows server 2008, 12 and 16 windows SQL
- HP ExpertOne Hp Sales Certified imaging and printing Solution (2012) Awarded on March 2013, 2014 & currently 2015. HP MEMA Sales Academy - Johannesburg, South Africa from 9 - 11 July 2013 and currently Attended HP Sales training 2017 March in Dubai, UAE with the following components: Essential sales skills. The customer experience. Your products and market. Your sales process. CRM training. Teambuilding exercises. Assessment.
- Eaton Power Advantage Partner Training Programme
- Other Skills includes, Knowledge in servers, Storage, Networking, Firewall, Antivirus Softwares, Operating System, Printers, Uninterrupted Power Supply, SAAS, Projectors, based on renowned brand like Cisco, Dell, HPE, HP Inc. Lenovo, Siemon, Adobe, Kaspersky, Microsoft, Sophos, Nettapp and Fortinet.
Custom
The Principle, Multimedia University of Kenya, Mbagathi Campus, P. O. Box 30305-00100, Nairobi, director@kcct.ac.ke, The Provost, Anglican Church of Kenya, St. Stephens Cathedral Kisumu, P. O. Box 43-40100, Kisumu, ststepheneskisumu@yahoo.com, Human Resource Manager, Fones Direct, Faiza@fonexpress.com, Sales Manager, Sight and Sounds Computers Ltd, P.O. Box 66711-00800, Nairobi, 0722304723 or 3746078/7279/1332, diana@sightsoundke.com, Sales Manager Volume Business, Techbiz Limited, P. O. Box 86966 - 80100, Mombasa, (254) 41 2221234/6, purityz@techbizafrica.com, Immediately upon 1 month notice from my current work place
Languages
English
Advanced (C1)
Kiswahili
Intermediate (B1)
Timeline
Account Manger - CRESCENT TECH LTD
01.2021 - Current
Account Manger - COMITECH-LINK EAST AFRICA LTD
06.2018 - 12.2020
Sales Manager - Techbiz Limited
02.2016 - 06.2018
Sales Manager Volume Business - Sight & Sound Computers Ltd
10.2009 - 01.2016
Sales Representative - FONE EXPRESS LTD
11.2008 - 08.2009
Kisumu Boys High School - High School Diploma, Kenya Certificate of Secondary Education
01.2000 -
Multimedia University of Kenya - Higher Diploma, Advanced Telecommunication And Electrical Engineering
01.1994 - 12.2006
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