Paul Ndungu Njihia

Am responsible for performing all service repair work in a professional, organized and timely manner.

• I am responsible for copier and printer machine installations and removals.
• I am responsible for the installation of Content Delivery System on each copier for all system updates.
• I test the equipment to identify any performance issues and clean, adjust or repair as needed.
• I set up follow-up calls for time and/or parts as needed and request technical or specialist assistance as needed.
• I reassembled equipment after repairs are completed.
• I routinely perform preventative maintenance for possible future issues and facilitate any needed repairs and report this to the client.
• I assist other technicians as needed with copier performance issues or as needed depending on their call loads.
• I maintain my parts inventory.
• Assisted sales team in assessing client needs during consultations, recommending appropriate products based on their requirements and budget constraints.
• Developed detailed maintenance schedules for equipments to maximize equipment lifetimes.
• Completed preventive maintenance on machines to enhance production and maintain quality.
• Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity.

• I Collaborated with team members to train and complete complex repair jobs in a timely and efficient manner.
• Expanded knowledge of industry trends and advancements through continuous professional training.
• Generated reports for customer service issues and repair records.
• Completed preventive maintenance on machines to enhance production and maintain quality.