Daniel M. Mutiso
Nairobi
Summary
Knowledgeable Assistant Manager dedicated to improving procedures for file movements, eliminating unnecessary storage and maintaining information safe and secure. Verifies documents, researches problems and implements effective solutions. Energetic and reliable Office Manager skilled at working with diverse groups of people. Strong track record of motivating teams to achieve project goals. Expert at administrative processes and office procedures.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Assistant Manager
Terrace Restaurant at The L'Horizon Hotel
2 2024 - Current
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Oversaw third-party contracts and service level agreements for facilities maintenance, security and waste management.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Collaborated with the marketing department to support in-store and online promotions.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Streamlined operational processes, resulting in a 15% increase in efficiency.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Supervisor
Grill Room 2AA Rosette Fine Dining Restaurant
02.2023 - 11.2023
- Aligned day-to-day activities with targets set by upper management.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
- Monitored compliance with workplace policies and safety objectives.
- Directed loading and unloading of shipments to manage smooth workflow.
- Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.
- Performed keyholding responsibilities to guarantee timely opening and closing of store.
Head Bartender
The Old Smugglers Inn
02.2022 - 11.2023
- Designed innovative cocktail menus, incorporating seasonal ingredients and customer preferences.
- Maintained cleanliness and organisation of the bar area, adhering to hygiene regulations.
- Collaborated with kitchen staff to create pairing menus for food and cocktails.
- Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Creatively presented drinks using various glass styles such as jars and vintage containers.
Butler
Hemingways Hotel
01.2020 - 02.2022
- Delivered impeccable table service for formal dining, demonstrating expertise in etiquette and presentation.
- Implemented preventative maintenance schedules for household appliances and systems, minimising disruptions and repair costs.
- Developed and maintained a trusted network of suppliers for rare and high-quality household goods.
- Arrange for transfers
- Recommend and arrange amenties for guests
- Maintained confidentiality and discretion at all times, safeguarding the privacy and security of the household.
Restaurant Supervisor
Four Point by Sheraton-Hurlingham
10.2019 - 12.2019
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Oversee all front and back of the house restaurant operations
- Oversee health code compliance and sanitation standards
Cashier/Restaurant Supervisor
Eka Hotel-Galaxy Restaurant
10.2016 - 09.2019
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Maintained a positive work environment for all cashiers
- Resolve cash tills at the end of every shift
- Ensured all stations have adequate cash and change at all times
- Generate accurate till reports for each register
Restaurant-Waiter
Sarova Hotel
01.2011 - 08.2016
- Greeted new customers, answered initial questions and took drink orders.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Facilitated optimal levels of guest satisfaction by proactively attending to customers needs, requirements and requests.
- Regularly checked on tables, catering to requests and actioning feedback for maximum guest satisfaction.
Service Staff
Le-Paplon African Dishes & Coffee Restaurant
03.2010 - 12.2011
- Adapted to various roles within the service team as required, demonstrating flexibility and a strong team ethic.
- Participated in community events on behalf of the company, strengthening brand presence and community relations.
- Provided personalised recommendations to customers based on their preferences, enhancing customer satisfaction and increasing sales.
- Processed customer orders and payments swiftly and accurately, reducing wait times and enhancing customer experience.
Education
Techniques In Food & Beverage Service - Food & Bevarage
Kenya Utalii College
Diploma In Hotel Management - Hotel Management
Nairobi Aviation College
Certificate In Food & Beverage Service - Food production
Paragon Hospitality Management
KCSE - High School
Kyulu Hill High School
Skills
CRM software proficiency
Regulatory compliance
Contract management
Business intelligence tools
Digital marketing strategies
Project management software
Certification
COSHH: Working With Hazardous Substances - UK Cert No:-74278691
Accomplishments
- April 2019 : Eka Hotel 's best employee nominee for the month of April 2019
- Oct 2012 : Completion of the requisities & on nomination of master bar academy
- Oct 2018 : Attended seminar on customer service training in - House training conducted by Credit and Debt management services
- Sept 2018 : Competence in occupational health & safety by Healthmark trainers
- Aug 2018 : Eka Hotel's best employee nominee for the month
- June 2017 : Certificate of completion in Chinese Language; beginner 1 by Abatollia Education Centre
Timeline
Supervisor
Grill Room 2AA Rosette Fine Dining Restaurant
02.2023 - 11.2023
Head Bartender
The Old Smugglers Inn
02.2022 - 11.2023
Butler
Hemingways Hotel
01.2020 - 02.2022
Restaurant Supervisor
Four Point by Sheraton-Hurlingham
10.2019 - 12.2019
Cashier/Restaurant Supervisor
Eka Hotel-Galaxy Restaurant
10.2016 - 09.2019
Restaurant-Waiter
Sarova Hotel
01.2011 - 08.2016
Service Staff
Le-Paplon African Dishes & Coffee Restaurant
03.2010 - 12.2011
Assistant Manager
Terrace Restaurant at The L'Horizon Hotel
2 2024 - Current
Techniques In Food & Beverage Service - Food & Bevarage
Kenya Utalii College
Diploma In Hotel Management - Hotel Management
Nairobi Aviation College
Certificate In Food & Beverage Service - Food production
Paragon Hospitality Management
KCSE - High School
Kyulu Hill High School
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