Summary
Overview
Work History
Education
Skills
References
Accomplishments
Languages
Timeline
Generic

PAULINE WANJIKU NG'ANG'A

Nairobi

Summary

Accomplished Executive Secretary at Safari Park Hotel & Casino, enhancing operational efficiency through strategic office management and logistics coordination. Leveraged exceptional organizational skills and Microsoft Office Suite expertise to streamline processes. Proven ability to adapt to changing priorities, ensuring seamless executive support and fostering productive relationships. Successfully managed high-level delegations, boosting operational effectiveness by 20%.

Overview

15
15
years of professional experience

Work History

Executive Secretary

Safari Park Hotel & Casino
Nairobi
01.2016 - Current
  • Provided secretarial and administrative support to Managing Director and General Manager, enhancing operational efficiency.
  • Coordinated daily office management activities to ensure smooth operations.
  • Formulated and implemented administrative policies for executive offices.
  • Directed incoming correspondence to appropriate offices for prompt handling.
  • Typed and dispatched outgoing correspondence via post, courier, fax, or email.
  • Maintained confidentiality and sensitivity in organizational matters.
  • Managed logistics for high-level delegations and international conferences.
  • Scheduled meetings, prepared agendas, and took minutes for executive discussions.

Administrator

Nairobi Fertility Clinic Limited
Nairobi
12.2012 - 11.2015
  • Facilitated efficient administrative support to enhance medical care delivery in the clinic.
  • Oversaw daily clinic operations, optimizing staff schedules, workflow, and facility management.
  • Prepared LPOs for the procurement of medical supplies and consumables.
  • Promoted effective public relations with government, patients, suppliers, and community members.
  • Delivered high-level secretarial and administrative support to directors.
  • Conducted orientation programs for new employees to ensure smooth onboarding.
  • Managed clinic inventory to maintain adequate stock levels.
  • Negotiated favorable deals with suppliers to optimize procurement processes.

Secretary

Youjays Insurance Brokers Limited
Nairobi
03.2011 - 11.2012
  • Provided clerical and administrative support to optimize workflow procedures in the office.
  • Provided both clerical and administrative support to the CEO.
  • Handled internal and external calls.
  • Directed visitors to the appropriate staff members or management for assistance.
  • Liaised with staff in other departments, and with external contacts.
  • Organized and stored paperwork, documents, and computer-based information.
  • Responded to general inquiries from visitors.
  • Set up and maintained files and records.
  • Re-directed calls as appropriate, and took adequate messages when required.
  • Checked stationary levels and ordered new supplies.

Secretary

Frabercom Solutions
Nairobi
05.2010 - 03.2011
  • Provided clerical and administrative support to optimize workflow procedures in the office.
  • Received visitors and answered queries.
  • Typed general office correspondence.
  • Dealt with data entry and workplace communication.
  • I attended meetings, took and distributed minutes, and kept notes.
  • Managed and maintained budgets, as well as assisted in invoicing.
  • Ordered and maintained stationery and equipment.
  • Sorted and distributed incoming post, and organized and sent outgoing post.

Education

Business Administration And Management - Diploma in Purchase And Supplies Management

Jomo Kenyatta University of Agriculture And Technology
Kiambu, Kenya
11-2016

Some College (No Degree) - Certificate in Cabin Crew & Passenger Management

Trans-Eastern Airline Aviation College
Nairobi, Kenya

Some College (No Degree) - French Language

Kenya Institute of Professional Studies
Nairobi

Skills

  • Attention to detail and accuracy
  • Office management
  • Organizational and time management
  • Leadership and management skills
  • Calendar and schedule coordination
  • Written and verbal communication
  • Adaptability to changing priorities
  • Business correspondence
  • Interpersonal skills
  • Logistics coordination
  • Microsoft Office Suite

References

  • Japhlet Kimathi, general manager, Safari Park Hotel, Tel: 072-273-0535
  • Stephen Ng'ang'a, front office manager, Safari Park Hotel, Tel: 072-653-7310
  • Beth Njaramba, electrical engineer, KNH, Tel: 072-237-0499

Accomplishments

  • Won the Service Award of Supervisor of the Quarter for the year 2017
  • Won the service award of supervisor of the year 2018

Languages

English
Proficient (C2)
C2
French
Elementary (A2)
A2

Timeline

Executive Secretary

Safari Park Hotel & Casino
01.2016 - Current

Administrator

Nairobi Fertility Clinic Limited
12.2012 - 11.2015

Secretary

Youjays Insurance Brokers Limited
03.2011 - 11.2012

Secretary

Frabercom Solutions
05.2010 - 03.2011

Business Administration And Management - Diploma in Purchase And Supplies Management

Jomo Kenyatta University of Agriculture And Technology

Some College (No Degree) - Certificate in Cabin Crew & Passenger Management

Trans-Eastern Airline Aviation College

Some College (No Degree) - French Language

Kenya Institute of Professional Studies

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PAULINE WANJIKU NG'ANG'A