Hospitality Worker
Dancan Waguda
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Improved guest satisfaction by providing prompt and courteous service.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Streamlined communication channels between departments, improving operational efficiency.
- Delivered comprehensive training to new staff, ensuring high service standards were met.
- Participated in community events to promote establishment, broadening customer base.
