Summary
Overview
Work History
Education
Skills
Job Application - Position
Personal Information
Recommendations
Interests
Timeline
Generic
Pauline Njoki Ngigi

Pauline Njoki Ngigi

Tourism And Hotel Management

Summary

Hardworking and enthusiastic Catering and Housekeeping professional, trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

5
5
years of professional experience
14
14
years of post-secondary education

Work History

Catering and Housekeeping Assistant

Queens Gate Hotel
10.2023 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported hotel operations by promptly attending to maintenance issues and reporting any damages or necessary repairs.
  • Provided exceptional service during high-occupancy periods, maintaining quality standards despite increased demands.
  • Streamlined housekeeping processes for increased efficiency and productivity with well-organized task management.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Efficiently managed time and resources by prioritizing tasks according to urgency and importance in daily routines.
  • Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
  • Maintained inventory of supplies and equipment, ordering new items as needed to keep stock levels at appropriate levels.
  • Coordinated closely with clients in designing custom menus tailored to their specific needs and preferences.
  • Assisted Catering Manager in preparing proposals for potential clients, showcasing our capabilities as well as relevant industry trends.
  • Utilized social media platforms effectively to promote catering services and engage potential customers directly online.
  • Enhanced customer satisfaction by efficiently managing catering events and ensuring timely service.
  • Managed budgets and inventory control, reducing overall costs and minimizing waste.
  • Led a team of catering staff in providing exceptional service, fostering a positive work environment.
  • Collaborated with kitchen staff to develop innovative menu options, resulting in a broader clientele base.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
  • Assisted head chef in cooking dishes according to ingredients.
  • Enhanced guest satisfaction by consistently preparing and presenting high-quality dishes in a timely manner.
  • Contributed to positive team dynamics by providing support and guidance to junior kitchen staff members.
  • Supported head chef in managing budgets, reducing overall expenses without compromising quality or service standards.

Waitress

Police Canteen
01.2023 - 05.2023
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Teacher

Top learners Academy
01.2021 - 09.2021
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.

Intern

Eton Hotel
01.2020 - 03.2020
  • Company Overview: www.etonhotel-thika.com
  • Exposed to the day to day operation in the hotel industry and specifically worked in the following departments: Food and beverage production, Housekeeping, Food and beverage service, Store and Stock control, Front office operation.
  • Www.etonhotel-thika.com
  • Portrayed determination, was eager to learn, well disciplined, honest, good ethics and can work with minimal supervision.

Education

Diploma - Tourism and Hotel Management

Chuka University
01.2018 - 12.2020

Kenya Certificate of Secondary Education - undefined

Ng'araria Girls High School
01.2014 - 01.2017

Kenya Certificate of Primary Education - undefined

Heritage
01.2005 - 01.2013

Skills

  • Housekeeping procedures

  • Customer service

  • Inventory management

  • Time management

  • Event coordination

  • Kitchen equipment operation

  • Safe food handling

  • Team management

  • Communication skills

  • Menu planning

  • Food preparation mastery

  • Conflict resolution

Job Application - Position

House Keeper

Personal Information

  • Nationality: Kenyan
  • Religion: Christian

Recommendations

  • Eton Hotel, 09/18/20, This is to certify that the above named student from Chuka University was on internship program at Eton Hotel Thika for a period of three months (January 2020 to March 2020). During her tenure she was exposed to the day to day operation in the hotel industry and specifically worked in the following departments: Food and beverage production, Housekeeping, Food and beverage service, Store and Stock control, Front office operation. She learnt on the job various tasks and responsibilities carried out within the departments above. While with us, she portrayed determination, was eager to learn, well disciplined, honest, good ethics and can work with minimal supervision. We would therefore not hesitate to recommend her to prospective employers and wish her success in her future endeavors.
  • Kenya Police Service, This is to certify that the above-named person after pursuing a diploma course in Hospitality and management from Chuka University, has been working with us at Thika Police Station Canteen for a period of 6 months (January 2023 — June 2023) as a waitress. While working with us she portrayed capability, honesty, discipline, good ethics, punctuality and can work under minimal supervision. She is also a team builder, eager to learn and portrays a lot of respect. I would therefore not hesitate to recommend her to prospective employers.

Interests

1 Cooking

2 Travelling

Timeline

Catering and Housekeeping Assistant

Queens Gate Hotel
10.2023 - 10.2024

Waitress

Police Canteen
01.2023 - 05.2023

Teacher

Top learners Academy
01.2021 - 09.2021

Intern

Eton Hotel
01.2020 - 03.2020

Diploma - Tourism and Hotel Management

Chuka University
01.2018 - 12.2020

Kenya Certificate of Secondary Education - undefined

Ng'araria Girls High School
01.2014 - 01.2017

Kenya Certificate of Primary Education - undefined

Heritage
01.2005 - 01.2013
Pauline Njoki NgigiTourism And Hotel Management