Pauline Ngesa Okoth
Kenya
Summary
Dedicated Spa Attendant with strong experience in luxury hospitality and cruise ship wellness operations. Skilled in maintaining serene environments, preparing treatment rooms, monitoring wet areas, and ensuring world-class standards at sea.
Reliable Spa Attendant known for high productivity and efficiency in task completion. Skilled in customer service, inventory management, and maintaining cleanliness and organization of spa facilities. Excels in communication, teamwork, and adaptability, ensuring seamless operations and enhanced guest experiences.
Overview
11
11
years of professional experience
Work History
Spa Attendant
The Ritz-Carlton Yacht Collection
10.2024 - Current
- Welcome guests onboard and escort them through spa facilities.
- Prepare treatment rooms ensuring perfect ambiance, cleanliness, and readiness.
- Support therapists by arranging products and equipment.
- Monitor wet facilities to ensure safety and hygiene.
- Respond to guest inquiries and provide thoughtful recommendations.
Spa Attendant
Mandarin Oriental, Jumeirah Dubai
04.2022 - 10.2023
- Delivered attentive and discreet guest service ensuring comfort throughout the spa journey.
- Prepared treatment rooms with optimal scent, lighting, and temperature.
- Supported therapists with quick turnovers and organized product preparation.
- Maintained wet areas, relaxation lounges, and refreshed amenities.
Spa Attendant
Jumeirah Beach Hotel, Dubai
09.2019 - 03.2022
- Guided guests safely through wet areas and ensured rules were followed.
- Responded to guest concerns with professionalism.
- Assisted in product promotion with natural, informative recommendations.
- Checked equipment functionality and reported faults promptly.
- Maintained locker rooms and changing areas.
- Managed linen and laundry coordination.
Spa Attendant
Westin Abu Dhabi Golf Resort & Spa
12.2016 - 08.2019
Room Attendant
Renaissance Downtown Hotel Dubai
01.2017 - 01.2018
- Maintained high housekeeping standards and ensured timely room readiness.
- Welcomed guests warmly, ensuring they felt comfortable and genuinely cared for.
- Maintained serene atmosphere with balanced lighting, music, and fragrance.
- Assisted in new staff orientation.
- Prepared welcome trays for guests.
- Kept accurate stock records and reported restocking needs.
- Supported colleagues during peak hours.
Room Attendant
Sofitel Dubai Jumeirah Beach
01.2015 - 01.2017
- Performed room cleaning, linen handling, and guest-request assistance.
Education
STCW Standard Maritime Training -
Premium Maritime Training Institute
Diploma in Massage Therapy -
Healing Zone Academy
Diploma in IT -
Nairobi Aviation College
Skills
- Luxury guest service & hospitality etiquette
- Spa operations & wellness facility maintenance
- Treatment room preparation & sanitation
- Wet-area monitoring (sauna, steam, jacuzzi)
- STCW-compliant safety & hygiene procedures
- Therapist support during busy treatment schedules
- Inventory, linen & amenity management
- Cultural sensitivity with international guests
Accomplishments
- Maintained high hygiene and ambiance standards in spa and wet areas.
- Consistently ensured spa readiness through proactive inventory and amenity management.
- Delivered warm, personalized service to international guests.
Languages
English, Fluent
Timeline
Spa Attendant
The Ritz-Carlton Yacht Collection
10.2024 - Current
Spa Attendant
Mandarin Oriental, Jumeirah Dubai
04.2022 - 10.2023
Spa Attendant
Jumeirah Beach Hotel, Dubai
09.2019 - 03.2022
Room Attendant
Renaissance Downtown Hotel Dubai
01.2017 - 01.2018
Spa Attendant
Westin Abu Dhabi Golf Resort & Spa
12.2016 - 08.2019
Room Attendant
Sofitel Dubai Jumeirah Beach
01.2015 - 01.2017
STCW Standard Maritime Training -
Premium Maritime Training Institute
Diploma in Massage Therapy -
Healing Zone Academy
Diploma in IT -
Nairobi Aviation College