PAULINE NG'ENDO MAINA
Relationship Officer
Kerugoya
Summary
An ICT and business development professional with entry experiences in technological solutions, networking and connectivity, web development and design, business development and administration areas capable of handling technical projects and leading teams.
Overview
9
9
years of professional experience
Work History
Credit Officer
Liberis Limited
1 2021 - Current
- Provided expert guidance during mergers and acquisitions processes by evaluating target companies'' financial health thoroughly.
- Achieved operational efficiency gains by automating routine tasks within the credit management department, freeing up time for more strategic initiatives.
- Contributed to business development efforts by conducting insightful market research and identifying growth opportunities within the credit space.
- Supported business growth objectives by conducting detailed financial analysis on prospective clients before extending credit facilities.
- Played a key role in improving credit loss ratios through timely identification of problem loans and effective workout strategies.
- Developed customized credit solutions to meet unique client needs while maintaining strict risk management standards.
- Improved credit approval rates by implementing comprehensive risk assessments and thorough background checks on applicants.
- Enhanced team performance by providing ongoing coaching, training, and feedback to junior credit officers.
- Assisted in the development of new lending products designed to meet evolving market demands while managing risk exposure effectively.
- Strengthened relationships with key stakeholders such as regulators, auditors, and rating agencies through transparent communication of credit-related information.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Provided training and consulted with struggling teams to help meet monthly target goals.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Reviewed and analyzed loan procedures.
- Compiled data critical to analysis of annual bad debt.
- Referred delinquent accounts to collections department or outside resources.
- Developed strategic plans for day-to-day financial operations.
Financial Advisor-Freelance
APA ASSUARANCE LIMITED
08.2023 - Current
- Negotiated favorable terms on behalf of clients by leveraging industry knowledge during interactions with carriers.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Approached potential clients by using direct marketing mailings and phone contacts.
Office assistant, IT Personnel
Liberis Limited
01.2020 - 12.2020
- Streamlined communication between departments for better collaboration and increased productivity.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Monitored security to help maintain equipment, data and information safety.
- Monitored and tracked budgets and expenses.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Boosted employee morale with thoughtful event planning and team-building activities.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
IT Assistant (part-time)
Business Partner Consultants
03.2018 - 11.2018
- Enhanced system efficiency by identifying and rectifying software issues.
- Streamlined communication channels through the installation and configuration of VoIP systems.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Evaluated emerging technologies for potential implementation within the organization to drive innovation and growth.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Responded to queries on phone, via email or through IT ticketing system.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
Web Sales & Design Executive
Sador IT Firm Ltd
01.2016 - 01.2017
- Generating and qualifying client leads; Developing website contents and designing artworks for portfolio websites; Managing portfolio social media accounts and maintaining communication with clients; Completing portfolio paper work and providing technical advice to clients.
ICT Intern
Ministry of Energy and Petroleum
04.2015 - 09.2015
- Installing, reviewing and maintaining systems and network
- Troubleshooting and addressing system, software and hardware faults; Working with technical teams in developing monitoring reports of all Ministry installations; Monitoring system and network performance and reporting any faults for address.
Education
Bachelor of Business Information Technology -
Mount Kenya University
Kenya Certificate of Secondary Education - undefined
Kiandieri Secondary School
Kenya Certificate of Primary Education - undefined
MIA Primary School
Certificate - Insurance And Risk Management
College of Insurance
Mombasa 04.2001 -
Skills
- Financial statement review
- Risk Analysis
- Credit analysis
- Portfolio Management
- Professionalism
- Multitasking Abilities
- Teamwork and Collaboration
Value Adding Training
Certificate in Computer Applications, Hosanna Institute of Professional Studies, 2011
Attributes
Self-driven, disciplined and a positive team leader, high integrity, honest, risk taker and problem solver and critical thinker with utmost good faith in duties.
Work Experience And Achievements
- Credit Officer, Liberis Limited, January 2021-present, Marketing and selling the company's products (loans), Recruiting new clients by doing thorough assessments, Setting up payment plans, Maintaining existing clients, Recovering of the loans in arrears
- Office assistant, IT Personnel, Liberis Limited, January 2020-December 2020, Maintenance of office computers, Welcoming new clients and helping guiding them on any enquiry, Disbursement of loans to qualified clients, Reminding clients on approvals, disapprovals, due dates and overdue of loans via calls and texts
- IT Assistant (part-time), Business Partner Consultants, March 2018-Nov 2018, Overall IT consultancy
- Web Sales & Design Executive, Sador IT Firm Ltd, January 2016-January 2017, Generating and qualifying client leads, Developing website contents and designing artworks for portfolio websites, Managing portfolio social media accounts and maintaining communication with clients, Completing portfolio paper work and providing technical advice to clients
- ICT Intern, Ministry of Energy and Petroleum, April-September 2015, Installing, reviewing and maintaining systems and network, Troubleshooting and addressing system, software and hardware faults, Working with technical teams in developing monitoring reports of all Ministry installations, Monitoring system and network performance and reporting any faults for address, Developed content and created over 6 portfolio websites while at Sador IT Firm Ltd, Gained extensive exposures on technical and technological solutions, administration and project management aspects in organizational service delivery
References
- Karanja Njogu, Branch Manager, Liberis Limited, 0746242366, Karanjannjogu@gmail.com
- Eric Isutsa, ICT officer, Ministry of Energy and Petroleum, P. O. Box 30582-00100, Nairobi, 0722 567 191, eisutsa@energy.go.ke
- David Kangangi Njoka, Project Coordinator, World Renew, P. O. Box 66490-00800, Westlands, Nairobi, 0720 735 449, dknjoka@world-renew.net
Timeline
Financial Advisor-Freelance
APA ASSUARANCE LIMITED
08.2023 - Current
Office assistant, IT Personnel
Liberis Limited
01.2020 - 12.2020
IT Assistant (part-time)
Business Partner Consultants
03.2018 - 11.2018
Web Sales & Design Executive
Sador IT Firm Ltd
01.2016 - 01.2017
ICT Intern
Ministry of Energy and Petroleum
04.2015 - 09.2015
Certificate - Insurance And Risk Management
College of Insurance
04.2001 -
Credit Officer
Liberis Limited
1 2021 - Current
Bachelor of Business Information Technology -
Mount Kenya University
Kenya Certificate of Secondary Education - undefined
Kiandieri Secondary School
Kenya Certificate of Primary Education - undefined
MIA Primary School
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