Pauline Mworia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Professional Branch Service Leader with eight years of experience supporting business development and improving client relations and initiatives. Managed high-performing sales and marketing teams focused on delivering excellent customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales and Marketing
Urban Cargo Networks Ltd
Industrial Area, Nairobi
03.2024 - Current
- Set objectives and developed attainment plans for financial, sales and marketing goals.
- Designed and executed successful sales and marketing procedures using innovative strategies.
- Applied customer market segmentation, targeting strategies and sales planning expertise in accordance with objectives of sales and marketing team.
Sales and Marketing Executive
Trinity Magnolia Printers
Hurlingham
02.2024 - 04.2024
- Increased sales revenue by developing and implementing strategic marketing plans.
- Led successful product launches, increasing brand awareness and market share.
- Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Optimized customer database management system for better tracking of sales leads and enhanced reporting capabilities.
- Suggested innovative ideas to increase sales and improve customer experience.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Assistant Operations Manager
Pioneer FSA Ltd
Nairobi, Nairobi Province
01.2022 - 06.2023
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Increased customer satisfaction levels by addressing concerns promptly and implementing feedback-driven improvements.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Safeguarded company assets through vigilant review of expense reports and approval processes for purchases within assigned limits.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Drove revenue stream development through strategic collaboration and partnerships.
- Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
Customer Service Representative
Pioneer FSA Ltd
Nairobi, Nairobi Province
01.2017 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
Intern, HR and Business Intelligence Departments
Mobile Decisioning Africa Ltd
Karen, Nairobi Province
06.2016 - 12.2016
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
Bachelor's of Business And Information Technology - Business And Information Technology
Mount Kenya University
Nairobi, Nairobi Province, Kenya12.2016
Kenya Certificate of Secondary Education
O.L.C Mugoiri Girls High School
Murang'a10.2012
Kenya Certificate of Primary Education
Thomas Williams Memorial Academy
Murang'a, Murang'a District, Kenya10.2008
Skills
- Sales and Marketing Leadership
- Online and mobile consumer marketing tools
- Public relations and marketing
- Bank Reconciliation
- Payroll Processing
- Credit analysis
- Customer Service
- Willing to Learn
- Goal Setting
- Relationship Building
- Decision-Making
- Excellent Communication
Hobbies
- Interior design and decor
- Photography and Filming
- Part time Actress
- Make up and Beauty
- Fashionista
- Travelling
- Networking
Languages
English
Native language
Kikuyu
Proficient
C2
Swahili
Advanced
C1
Timeline
Sales and Marketing
Urban Cargo Networks Ltd
03.2024 - Current
Sales and Marketing Executive
Trinity Magnolia Printers
02.2024 - 04.2024
Assistant Operations Manager
Pioneer FSA Ltd
01.2022 - 06.2023
Customer Service Representative
Pioneer FSA Ltd
01.2017 - 12.2021
Intern, HR and Business Intelligence Departments
Mobile Decisioning Africa Ltd
06.2016 - 12.2016
Bachelor's of Business And Information Technology - Business And Information Technology
Mount Kenya University
Kenya Certificate of Secondary Education
O.L.C Mugoiri Girls High School
Kenya Certificate of Primary Education
Thomas Williams Memorial Academy