Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Pauline Mundia

FRONT OFFICE PROFESSIONAL
Nairobi

Summary

To be hired by a reputable organization in a developing position to learn and work as I apply Practical professional skills and knowledge for personal development and excellence, and Achievement of organizational goals.

Overview

8
8
years of professional experience

Work History

Office Administrator

Top Must Engineering
03.2020 - 06.2023
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Maximized office space utilization by maintaining clean, organized work environment that encouraged productivity and efficiency.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
  • Enhanced team collaboration with establishment of clear communication channels and guidelines.
  • Contributed to positive work environment by fostering strong working relationships among colleagues.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Shop Attendant

Total Kenya
02.2015 - 06.2017
  • Participated in seasonal inventory audits which helped maintain stock levels according to demand patterns.
  • Managed restocking activities efficiently, ensuring timely availability of items for purchase during peak hours.
  • Addressed escalated customer complaints professionally while offering appropriate solutions maintaining positive brand image.
  • Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
  • Enhanced customer satisfaction by providing friendly and efficient service at the register.
  • Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives.
  • Assisted in boosting sales through engaging product demonstrations and personalized recommendations.
  • Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
  • Streamlined cashier operations through proper handling of cash transactions and credit card processing.
  • Balanced daily cash registers accurately, preventing discrepancies in financial records.

Receptionist

Jopharm Hospital
1 2012 - 03.2014
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Education

Kenya Certificate of Secondary Education -

Embakasi High School
Nairobi

Kenya Certificate of Primary Education -

Chehe Primary School

Skills

File Maintenance

Personal Information

  • ID Number: 29325680
  • Date of Birth: 01/03/1988
  • Gender: FEMALE
  • Nationality: Kenyan
  • Religion: Christian

References

  • John Mugwe, Director Top Must Engineering. 0727666660
  • James Maina, Manager Total energies, 0720582065
  • Susan Wanjiru, 0786749224


Timeline

Office Administrator

Top Must Engineering
03.2020 - 06.2023

Shop Attendant

Total Kenya
02.2015 - 06.2017

Receptionist

Jopharm Hospital
1 2012 - 03.2014

Kenya Certificate of Secondary Education -

Embakasi High School

Kenya Certificate of Primary Education -

Chehe Primary School

Similar Profiles

CREATE PROFILE
Pauline MundiaFRONT OFFICE PROFESSIONAL