Pauline Mundia
FRONT OFFICE PROFESSIONAL
Nairobi
Summary
To be hired by a reputable organization in a developing position to learn and work as I apply Practical professional skills and knowledge for personal development and excellence, and Achievement of organizational goals.
Overview
8
8
years of professional experience
Work History
Office Administrator
Top Must Engineering
03.2020 - 06.2023
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining clean, organized work environment that encouraged productivity and efficiency.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
- Enhanced team collaboration with establishment of clear communication channels and guidelines.
- Contributed to positive work environment by fostering strong working relationships among colleagues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Shop Attendant
Total Kenya
02.2015 - 06.2017
- Participated in seasonal inventory audits which helped maintain stock levels according to demand patterns.
- Managed restocking activities efficiently, ensuring timely availability of items for purchase during peak hours.
- Addressed escalated customer complaints professionally while offering appropriate solutions maintaining positive brand image.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives.
- Assisted in boosting sales through engaging product demonstrations and personalized recommendations.
- Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
- Streamlined cashier operations through proper handling of cash transactions and credit card processing.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
Receptionist
Jopharm Hospital
1 2012 - 03.2014
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Kenya Certificate of Secondary Education -
Embakasi High School
NairobiKenya Certificate of Primary Education -
Chehe Primary School
Skills
File Maintenance
Mail handling
Billing oversight
Customer Engagement
Administrative Support
Bookkeeping
Office Supply Management
Scheduling
Customer Relationship Management (CRM)
Processing expenses
Database entry
Personal Information
- ID Number: 29325680
- Date of Birth: 01/03/1988
- Gender: FEMALE
- Nationality: Kenyan
- Religion: Christian
References
- John Mugwe, Director Top Must Engineering. 0727666660
- James Maina, Manager Total energies, 0720582065
- Susan Wanjiru, 0786749224
Timeline
Office Administrator
Top Must Engineering
03.2020 - 06.2023
Shop Attendant
Total Kenya
02.2015 - 06.2017
Receptionist
Jopharm Hospital
1 2012 - 03.2014
Kenya Certificate of Secondary Education -
Embakasi High School
Kenya Certificate of Primary Education -
Chehe Primary School