Pauline Kuria
NAIROBI
Summary
Resourceful individual with more than 10 years of providing efficient housekeeping services to hotel guests. Detail-oriented with complete knowledge of cleaning equipment. Considered valued member of housekeeping team.
Overview
16
16
years of professional experience
Work History
Room Attendant
Bluespring Hotel
Nairobi
03.2008 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries and personal care items.
Waitress
Vissions Grill Restaurant
Nairobi
10.2007 - 02.2008
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Waitress
Bluesprings Hotel
Nairobi
01.2007 - 10.2007
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Hotel And Catering Management
Nairobi Aviation College
NairobiHigh School Diploma -
Chania Girls High School
Thika11.2002
Skills
- CDC Sanitation Guidelines
- Drapery Washing
- Materials Storage
- Trash Collection and Disposal
- Guest Inquiries
- Floor Cleaning, Polishing and Waxing
- Patron Satisfaction
Timeline
Room Attendant
Bluespring Hotel
03.2008 - Current
Waitress
Vissions Grill Restaurant
10.2007 - 02.2008
Waitress
Bluesprings Hotel
01.2007 - 10.2007
No Degree - Hotel And Catering Management
Nairobi Aviation College
High School Diploma -
Chania Girls High School
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