Pauline Muthoni
OFFICE ASSISTANT/ HR ASSISTANT/ FRONT OFFICE/CASTOMER CARE
Thika,MADARAKA
Summary
Personable and driven professional with a strong ability to build strong relationships and foster client loyalty. Solid understanding of account management principles. Utilize exceptional communication and problem-solving skills to deliver exceptional value for clients. Dedication to achieving results consistently meets and exceeds client expectations.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Accounts Department
Chania Real Estates
Thika, KIAMBU
01.2022 - Current
- Established rapport with key decision-makers in target organizations, building credibility as a trusted advisor on industry-specific solutions.
- Developed strong client relationships, resulting in increased loyalty and retention rates.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
Front Office Position
Young United Entrepreneurs Sacco (YUNES SACCO)
01.2019 - 01.2021
- Maintain coordination & good communication with other departments of the Sacco
- Attend to customers on account balances and withdrawal requests and direct them to appropriate departments
- Coordinate departmental meetings on the weekly basis and take down the minutes of particular meetings
- Ensure effective communication between the management and staffs in either upward or downward communication
- Attend to the calls both internal and external calls
- Ensure groups and members are duly registered to the Sacco
- Ensure groups understand the importance and principles of Sacco’s
- Conduct regular staff meetings & staff briefing
- Coordinate with the field officers & marketing team to ensure maximum sales and ensures members are satisfied
Accounting Position
Thika Water and Sewerage Company Ltd
01.2016 - 02.2018
- Inspect account books and accounting systems to keep them up to date
- Managed approximately 30 incoming calls and emails per day from customers
- Improve businesses efficiency where money is concerned
- Assist the Controller in the daily banking requirements
- Ensure the accurate and timely processing of positive pay transactions
- Supports budget and forecasting activities
- Collaborates with the other finance department managers to support overall department goals and objectives
- Responds to inquiries from the Director of Finance, Controller, and other finance and firm wide managers regarding financial results, special reporting requests and the like
- Maintained an organized database of candidate information, ensuring accurate tracking of applicant status throughout the recruitment process.
Education
Bachelor of Business Administration -
Kenya Methodist University
NAIROBI 09.2013 - 07.2016
Diploma in Business Information Technology -
Kenya Methodist University
NAIROBI 01.2012 - 01.2013
Kenya Certificate of Secondary Education (KCSE) -
Sapiencia Education Centre
THIKA 01.2006 - 11.2009
Certificate in Computer Packages -
REWARDS INSTITUTE OF PROFESSIONAL STUDIES
THIKA 02.2010 - 06.2010
Skills
Team player
Interpersonal skills
Analytical skills
Organization skills
Information technology integration
Data collection
Data entry
Data organization
Performance tracking
Membership Responsibilities
- AIESEC Group, 2013
- Head-Girl, Kenyatta Secondary, 2008
Training
REWARDS INSTITUTE OF PROFESSIONAL STUDIES, Certificate in Computer Packages
Timeline
Accounts Department
Chania Real Estates
01.2022 - Current
Front Office Position
Young United Entrepreneurs Sacco (YUNES SACCO)
01.2019 - 01.2021
Accounting Position
Thika Water and Sewerage Company Ltd
01.2016 - 02.2018
Bachelor of Business Administration -
Kenya Methodist University
09.2013 - 07.2016
Diploma in Business Information Technology -
Kenya Methodist University
01.2012 - 01.2013
Certificate in Computer Packages -
REWARDS INSTITUTE OF PROFESSIONAL STUDIES
02.2010 - 06.2010
Kenya Certificate of Secondary Education (KCSE) -
Sapiencia Education Centre
01.2006 - 11.2009
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