Pauline Kagendo
Accounting||Ecotourism And Hospitality Management.
Embu,Kenya
Summary
Motivated accounting professional ready to build long term career with a growing team. Successful at controlling budgets, administering payroll, distributing invoices and handling any other accounting function in a focused and exacting manner. Central to maintaining compliant and sustainable business operations. Consistent in accurately tracking expenses, reconciling accounts and supporting audits.I have over 4 yrs experience in the tourism and hospitality industry in the accounts department as well as general hotel operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Accountant
Club Innocent Extra
Embu, Embu
11.2019 - Current
- Established procedures and controls to keep staff in compliance with accounting standards, regulatory requirements and budget targets.
- Compiled financial information, figures and forecasts for budgetary decision-making.
- Completed detailed reviews of accounts and bookkeeping records to verify compliance with standards.
- Reported on operating income, expenses against budgets and forecasted trends.
- Mentored junior staff members with constructive feedback and actionable steps for performance improvement.
- Posted accounts receivable payments made by cash, cheque or credit card payments.
- Reconciled bank accounts and credit card statements to address financial expenditures.
- Communicated with internal and external auditors to coordinate scheduled audits and compliance reviews.
Manager
Small World Garden
05.2019 - 10.2019
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Supervised and delegated tasks to employees to meet key productivity target.
- Met financial goals with organized strategies focused on proper management of expenses and income.
- Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
Head waitress and Cashier
La Qaffee Kitchen and Bar
Embu
05.2018 - 03.2019
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Delivered exceptional service by providing timely and friendly service to every customer.
- Checked on guests to assess satisfaction with each food course and beverage.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Waitress
Club Sebs
Nakuru
11.2017 - 03.2018
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
Industrial Attachee
Kryptonite Hotel
Embu
05.2016 - 08.2016
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept server areas clean and stocked to increase efficiency while working tables
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Education
Bachelor of Science - Ecotourism And Hospitality Management
Egerton University
Njoro, NakuruCertificate: Kenya Certificate of Secondary Education -
St.Annes Girls High School
Certificate: Kenya Certificate of Primary Education -
Modern Green Academy
Skills
Financial Auditing and ManagementSchedule ManagementAdministrative supportBudget AnalysisCash Flow analysisSuperior attention to detailGuest relations managementProduct restockingEffective time managementPayroll processingAnalytical reasoningTax return filingAdvanced computer proficiency (PC and Mac)
Certification
Practical Accounting -Coorporate Staffing Services -2 weeks.
Accomplishments
- While at La Qaffee Kitchen i devised methods to upsell specific menu items that were slow going by offering meal combos packages with favourable prices to the clients.This led to a considerable increase in kitchen sales.
Timeline
Practical Accounting -Coorporate Staffing Services -2 weeks.
07-2023
Accountant
Club Innocent Extra
11.2019 - Current
Manager
Small World Garden
05.2019 - 10.2019
Head waitress and Cashier
La Qaffee Kitchen and Bar
05.2018 - 03.2019
Waitress
Club Sebs
11.2017 - 03.2018
Industrial Attachee
Kryptonite Hotel
05.2016 - 08.2016
Bachelor of Science - Ecotourism And Hospitality Management
Egerton University
Certificate: Kenya Certificate of Secondary Education -
St.Annes Girls High School
Certificate: Kenya Certificate of Primary Education -
Modern Green Academy