Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Pauline Kagendo

Accounting||Ecotourism And Hospitality Management.
Embu,Kenya

Summary

Motivated accounting professional ready to build long term career with a growing team. Successful at controlling budgets, administering payroll, distributing invoices and handling any other accounting function in a focused and exacting manner. Central to maintaining compliant and sustainable business operations. Consistent in accurately tracking expenses, reconciling accounts and supporting audits.I have over 4 yrs experience in the tourism and hospitality industry in the accounts department as well as general hotel operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Accountant

Club Innocent Extra
Embu, Embu
11.2019 - Current
  • Established procedures and controls to keep staff in compliance with accounting standards, regulatory requirements and budget targets.
  • Compiled financial information, figures and forecasts for budgetary decision-making.
  • Completed detailed reviews of accounts and bookkeeping records to verify compliance with standards.
  • Reported on operating income, expenses against budgets and forecasted trends.
  • Mentored junior staff members with constructive feedback and actionable steps for performance improvement.
  • Posted accounts receivable payments made by cash, cheque or credit card payments.
  • Reconciled bank accounts and credit card statements to address financial expenditures.
  • Communicated with internal and external auditors to coordinate scheduled audits and compliance reviews.

Manager

Small World Garden
05.2019 - 10.2019
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
  • Supervised and delegated tasks to employees to meet key productivity target.
  • Met financial goals with organized strategies focused on proper management of expenses and income.
  • Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.

Head waitress and Cashier

La Qaffee Kitchen and Bar
Embu
05.2018 - 03.2019
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
  • Delivered exceptional service by providing timely and friendly service to every customer.
  • Checked on guests to assess satisfaction with each food course and beverage.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Answered phones politely and promptly while accurately recording and confirming reservations.

Waitress

Club Sebs
Nakuru
11.2017 - 03.2018
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
  • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
  • Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
  • Retained knowledge of current menu selections for accurate, reliable customer guidance.

Industrial Attachee

Kryptonite Hotel
Embu
05.2016 - 08.2016
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.

Education

Bachelor of Science - Ecotourism And Hospitality Management

Egerton University
Njoro, Nakuru

Certificate: Kenya Certificate of Secondary Education -

St.Annes Girls High School

Certificate: Kenya Certificate of Primary Education -

Modern Green Academy

Skills

Financial Auditing and Managementundefined

Certification

Practical Accounting -Coorporate Staffing Services -2 weeks.

Accomplishments

  • While at La Qaffee Kitchen i devised methods to upsell specific menu items that were slow going by offering meal combos packages with favourable prices to the clients.This led to a considerable increase in kitchen sales.

Timeline

Practical Accounting -Coorporate Staffing Services -2 weeks.

07-2023

Accountant

Club Innocent Extra
11.2019 - Current

Manager

Small World Garden
05.2019 - 10.2019

Head waitress and Cashier

La Qaffee Kitchen and Bar
05.2018 - 03.2019

Waitress

Club Sebs
11.2017 - 03.2018

Industrial Attachee

Kryptonite Hotel
05.2016 - 08.2016

Bachelor of Science - Ecotourism And Hospitality Management

Egerton University

Certificate: Kenya Certificate of Secondary Education -

St.Annes Girls High School

Certificate: Kenya Certificate of Primary Education -

Modern Green Academy

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Pauline KagendoAccounting||Ecotourism And Hospitality Management.