PAULINE GUMO
Summary
Dynamic banking professional with over 15 years experience in sales, marketing strategy, and customer relationship management. Seeking to contribute leadership, intellectual, and professional competences to a dynamic organization, leveraging experience in retail, corporate and investment banking.
Overview
16
16
years of professional experience
Work History
Transactional Solutions Manager
Stanbic Bank Kenya
09.2018 - Current
- Successfully transitioned from Retail Banking to Corporate Banking, managing Chinese (overcoming language barrier), Public Sector & Power & Infrastructure Clients previously managed Global and Non Bank Financial Institutions (including investor services).
- Led working capital solutions and trade product structuring, custody, managing a current portfolio of USD 700m in Guarantees, the largest in the bank and mobilizing liabilities to an average of USD 160m for the bank and custody AUC portfolio of above Kes 460bn
- Established ongoing communication with corporate clients, negotiated with government bodies on Guarantee formats, and facilitated client opportunity origination and planning
- Ensured compliance with global and regulatory policies, contributing to 80% of the total revenue of the bank.
Relationship Manager
Stanbic Bank Kenya
07.2016 - 08.2018
- Provided full product agnostic relationship management for high net worth clients, contributing to 15% of the bank's total revenue
- Acquired new Wealth and Investment clients, proactively cross-selling Group products, and ensured profitability through excellent service
- Led a team and contributed to the bank being recognized as the best Private Bank in Kenya in 2017.
Senior Relationship Manager
CfC Stanbic Bank Kenya
02.2013 - 06.2016
- Recognized with the Mark of Excellence in Sales award by the Group CEO of Standard Bank South Africa
- Grew assets by 200% and liabilities by 150%, providing proactive and responsive personal financial solutions to high net-worth individuals
- Championed the ecosystem, fostering collaboration between systems and achieving the highest number of offshore accounts opened.
Relationship Manager
Standard Chartered Bank Kenya
01.2008 - 07.2012
- Achieved new business/customer acquisition goals and managed relationships with existing customers, growing the portfolio revenue by 25%, assets by 70%, and liabilities by 80%
- Provided leadership and management at the Westlands Centre, ensuring policies were met and maintained service through delightful customer experience
- Developed and implemented strategies for fast, friendly, and efficient service, resulting in increased customer loyalty and brand identity.
Education
Module I-International Introduction to Securities and Investment -
Chartered Institute For Securities And Investments
12.2017
Professional Diploma in Marketing -
Chartered Institute of Marketing (CIM)
07.2011
Masters in Business Administration - Strategic Management
University of Nairobi (UON)
12.2009
Bachelors of Social Studies - Sociology
Moi University (MU)
12.2005
Diploma in Public Relations -
Institute of Chartered Management (ICM)
09.2002
Skills
- Relationship Building
- Negotiation Skills
- Teamwork and Collaboration
- Analytical Skills
- Presentation Skills
- Interpersonal Skills
Languages
English
First Language
English
Proficient (C2)
C2
Chinese (Mandarin)
Beginner (A1)
A1
Accomplishments
- Winner of the Standard Bank Mark of Excellence 2016
References
References available upon request.
Timeline
Transactional Solutions Manager
Stanbic Bank Kenya
09.2018 - Current
Relationship Manager
Stanbic Bank Kenya
07.2016 - 08.2018
Senior Relationship Manager
CfC Stanbic Bank Kenya
02.2013 - 06.2016
Relationship Manager
Standard Chartered Bank Kenya
01.2008 - 07.2012
Module I-International Introduction to Securities and Investment -
Chartered Institute For Securities And Investments
Professional Diploma in Marketing -
Chartered Institute of Marketing (CIM)
Masters in Business Administration - Strategic Management
University of Nairobi (UON)
Bachelors of Social Studies - Sociology
Moi University (MU)
Diploma in Public Relations -
Institute of Chartered Management (ICM)
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