Pauline Atieno
Nairobi
Summary
Detailed Cleaning Assistant experienced in providing cleansing, sanitation and basic restoration services to maintain appearance, health and aesthetic value. Adept at addressing stains and damaged areas, finishing surfaces to restore to like-new condition. No-chore-too-small approach to removing and sanitizing wastebaskets, toilets and sinks. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cleaning Assistant
Imperio Medical
Nairobi
01.2021 - Current
- Wipe windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value
- Mop and vacuum floors to remove residue and restore finished appearance
- Changed HVAC, vacuum and other filters to maintain machine efficiency
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
- Met established regulatory and organizational guidelines mandating cleanliness despite being a small group of 10
- Scrub and sanitize toilets and trash cans to maintain healthy environment.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Housekeeping Room Attendant
Nairobi Hilton Hotel
Nairobi
05.2016 - 03.2020
- Used time management and efficient cleaning methods to meet deadlines
- Emptied trashcans and transported waste to collection areas
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
- Responded immediately to calls from personnel to clean up spills and wet floors
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors
- Used power scrubbing and waxing machines to scrub and polish floors
- Supervised supplies in inventory and submitted reorder requests
- Dusted furniture
- Clean and properly disinfect elevators.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Sales Representative Team Leader
Kenya Wine Agencies Limited
Nairobi
04.2014 - 03.2015
- Fostered vital customer relationships to generate 30% in sales.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Helped to achieve increases in sales
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns
- Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity
- Exuded friendliness, professionalism, and enthusiasm for the company mission
- Upheld the highest standards of honesty and integrity
- Attended workshops and conferences centered around increasing customer service skills
- Trained and mentored new sales representatives.
House Cleaner
YMCA Shauri Moyo
Nairobi
02.2013 - 01.2014
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Responded to requests from patrons for linens and toiletries
- Waxed and polished wood floors and other woodwork
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trashcans and transported waste to collection areas.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
High School Diploma -
Huruma Girls' High School
Nairobi, KenyaSkills
- Hospitality Management
- Routine Maintenance
- Inventory Restocking
- Chemical Cleaners
- Conflict Alleviation
- Preventive Maintenance
- Safe Waste Disposal Techniques
- Site Safety
- Regulatory Compliance
- Hospitality Environments
Certification
- Red Cross Fire Safety Training
- Red Cross Certificate in Occupational First Aid
Languages
English
French
German
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Cleaning Assistant
Imperio Medical
01.2021 - Current
Housekeeping Room Attendant
Nairobi Hilton Hotel
05.2016 - 03.2020
Sales Representative Team Leader
Kenya Wine Agencies Limited
04.2014 - 03.2015
House Cleaner
YMCA Shauri Moyo
02.2013 - 01.2014
High School Diploma -
Huruma Girls' High School
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