Paulina Sliuzas
Canterbury,KENT
Summary
Dynamic retail professional with expertise in handling difficult customers and managing returns and exchanges. Demonstrating superb time management and remains calm under pressure, ensuring efficient order processing and cash handling. Skilled in product display setup, store layout design, and brand promotion, contributing to enhanced customer experience and increased sales. Adept at public speaking and team building, fostering a collaborative work environment. Aspires to leverage skills in a challenging role that drives business growth and customer satisfaction.
Overview
2
2
years of professional experience
Work history
Retail sales associate
Marks & Spencer
Canterbury, kent
2024.07 - 2025.05
- Managed stock levels for optimal store performance.
- Established rapport with customers through attentive listening and communication.
- Assisted in visual merchandising, improving shop floor appeal by briefly being involved with the social media page.
- Dealt with returns, ensuring customer satisfaction.
- Handled cash transactions accurately maintaining financial integrity.
- Upheld company policies whilst interacting with customers and colleagues.
- Provided product knowledge to customers for informed purchases.
- Boosted store reputation with excellent customer service skills.
- Operated till systems correctly, ensuring accurate transactions.
- Maintained tidy sales floor to enhance shopping experience.
Care assistant
RCB healthcare
Canterbury, kent
2023.07 - 2023.09
- Provided proactive and helpful support for individuals' social and physical health, incorporating activities such as dances, word games, and arts/crafts to enhance their well-being.
- Efficiently distributed meals and refreshments throughout various areas, covering rooms as well as the lounge.
- Enhanced resident safety during intense heat by promoting nutrition and hydration through smoothie making, preventing dehydration.
- Provided mental health support to elderly individuals by engaging in conversations about their past.
Education
GCSEs -
St Anselms Catholic School
Kent 2019.09 - 2024.07
A-Levels -
St Anselms Catholic school
kent 2025.09 -
Skills
- Handling difficult customers
- Product display setup
- Returns and exchanges management
- Cash handling
- Order processing
- Brand Promotion
- Store layout design
- Superb time management
- Calm under pressure
- Public speaking
- Team building
Timeline
A-Levels -
St Anselms Catholic school
2025.09 -
Retail sales associate
Marks & Spencer
2024.07 - 2025.05
Care assistant
RCB healthcare
2023.07 - 2023.09
GCSEs -
St Anselms Catholic School
2019.09 - 2024.07