EDDAH KERUBO

• Implementing Go-Experience Business Development manual in alignment with strategic objectives and directions;
• Improving GoIP Business as an active member of the management team with the expectation to carry functional responsibility for specific crosscutting activities;
• Providing leadershi.p to in-house and outsourced talent through coordinated Marketing events, Sales training and enablement activities, and Account retention initiatives;
• Developing and sustaining appropriate structures for consultation, decision making and communication with Marketing, Sales, and Account Management teams;
• Building GoIP brand and ensuring that branding and marketing materials are up to date, available to sales teams and visible in the market;
• Building relationships through different initiatives with potential customers and users to increase their likelihood to buy GoIP’s products and services;
• Determining if potential customers have the capacity to buy GoIP’s products and services and the ability to commit to the terms and conditions;
• Updating pipeline financial projections on monthly basis;
• Designing customized solutions that address our customers’ needs and future challenges; 10. Preparing formal proposal for the delivery of GoIP’s products and services
• Following up and completing contractual agreements with GoIP customers;
• On-boarding appropriately new customers by ensuring that contractual agreements are aligned with Service Level Agreements (SLA) and Service Level Requirements (SLR);
• Increasing repeat business and upselling for more features that GoIP’s solutions can offer;
• Managing customers complaints on business level;
• Assessing the impact of solution changes on contractual agreements;
• Ensuring that solution improvement reviews and complaints are addressed, and customers are provided with progress reports;
• Conducting customer satisfaction surveys and recommending ways of improving their satisfaction;
• Designing and implementing Marketing, sales, and Account retention incentives; 19. Preparing and managing marketing, sales, and account management budgets;
• Organizing and preparing weekly, monthly, quarterly, and annual marketing, sales, and account management reports;
• Preparing a quarterly report on market response with recommendations on ways to improve our solution design and go to market strategy;
• Engaging into continuous knowledge development regarding the industry regulations, best practices, products, services, technology trends, and performance standards;
• Providing spiritual leadership to GoIP staff members;

• Received inbound calls and attended to non-voice interactions such as emails and messages for ‘Tunza Mama’ a project by AMREF for expectant mothers and nursing mothers that needed home based care givers.
• Received inbound and made outbound calls regarding DLP (Digital Literacy Program) that included offering help in the usage of tablets, laptops and projectors to teachers in primary school and the technicians.
• Received and made calls in the contact center and achieved most of the call handling KPIs in the contact center.
• Learnt all GOIP systems and processes and mastered all the access passwords and SIP addresses.
• Adhered to data protection policy with regards to confidentiality of the company and customer details.
• Handled all customer complaints in a polite and professional manner.
• Captured customer data and interactions on customer interface system utilized when calling clients.

Attended and participated in pre shifts and post shift without fail.

• Was in charge of and had full responsibility of contact center equipment like headset computers, desks and chairs.

It involved the assembling of tablets used during the 2019 census program and the Digital Literacy Program tablets that were issued to primary school pupils. The duties involved;

• Read, understood and adhered to all technical diagram requirements.
• Measured parts to determine specified parts.
• Drilled, taped and spotted face bolt holes in parts.
• Positioned and aligned parts/subassemblies.
• Bolted, screwed and riveted parts together.
• Crimped and soldered connections on a variety of electrical connectors.
• Cleaned and lubricated parts and assemblies per specifications.
• Marked/labeled identifying information on parts.

Performed clerical duties that involved.

• Kept record of all the incoming assembly line materials used during production.
• Issued all the materials required during the assembly and production of the tablets.
• Recorded the attendance of all the assembly line staff per day.

• Assembly line technician working on the Digital Literacy Program (DLP) which involved assembling tablets to be issued to pupils in primary school.

• At the office of the Controller of Budget Nairobi Duties.
• Determining the causes of computer/software/network malfunctions.
• Applying windows operating system updates, patches and configuration changes.
• Responding to helpdesk requests in a timely manner related to hardware and software issues.
• Desktop support on Symantec endpoint antivirus application, windows 7/8operating systems and Microsoft office suite.
• Configuring and troubleshooting network devices including IP phones, network printers and WIFI access points to access LAN, WAN and internet.
• Assisted in maintaining inventory records and documentation for equipment.
• Active directory management: adding/deleting/creating/modifying user account information, resetting user passwords.