Paul Wanjohi

KEY ACHIEVEMENTS

• Processed and maintained high-volume digital case records, ensuring over 99% data accuracy and compliance with strict programme guidelines.
• Performed data validation and verification checks to ensure completeness, consistency, and integrity of records across multiple systems.
• Managed structured data tracking tools (Excel/Google Sheets) to monitor case progress, deadlines, and reporting requirements.
• Conducted independent research and cross-referencing of client data to resolve discrepancies and strengthen data reliability.
• Identified and escalated data inconsistencies, compliance risks, and system gaps, contributing to improved data quality and reduced errors.
• Maintained secure handling of sensitive information, ensuring data confidentiality and adherence to information security standards.
• Collaborated with internal teams and external stakeholders to ensure timely updates and accurate information exchange.
• Developed structured documentation and workflows to improve efficiency and reduce turnaround time for case processing.
• Generated reports and summaries to support programme monitoring, evaluation, and operational decision-making.
• Improved data accuracy and reduced processing errors through enhanced validation checks and structured workflows.
• Strengthened record management systems, enabling faster retrieval and improved reporting efficiency.
• Consistently met strict deadlines while managing high-volume workloads in a compliance-driven environment

• Supported programme implementation through data management, documentation processing, and workflow tracking.
• Maintained accurate beneficiary records in ERP systems (WRAPS, START), ensuring 100% compliance.
• Conducted quality assurance checks, reducing discrepancies and rework by 15%.
• Collaborated with cross-functional teams to resolve delays and improve turnaround times by 20%.
• Assisted in onboarding and training staff on systems and operational processes.
• Ensured adherence to data protection, safeguarding, and compliance standards.

• Supervised and coached a team of 8–12 staff, improving productivity by 20%.
• Managed customer queries, dispute resolution, and escalation handling.
• Implemented performance tracking systems, increasing customer satisfaction by 15–20%.
• Strengthened operational efficiency by reducing escalations by 25%.
• Maintained professional client relationships through effective communication and follow up.
• Managed a high volume of customer inquiries via telephone, providing detailed information on services and offers.