PAUL PATRICK RABURU
Overview
5
5
years of professional experience
Work History
Installation and Support Technician (Subcontracted to Enaki Resort Residences)
Starlynx Communications
12.2024 - Current
- Install and configure high-speed internet and DStv services for residents of Enaki Resort Residences, ensuring reliable connectivity and optimal service quality
- Manage network configurations coming from the server room, ensuring that static IP addresses are properly assigned to each resident's router and device for seamless internet access
- Set up and configure network hardware, including routers, range extenders, and Wi-Fi access points, ensuring that the entire residence is covered by a strong, stable internet connection
- Troubleshoot and resolve issues related to internet connectivity, including hardware, DNS, DHCP, and Wi-Fi configuration problems, ensuring minimal downtime for residents both on site and remotely
- Configure and maintain SatIP (Satellite Internet Protocol) systems for DStv installations, ensuring high-quality satellite signal reception and optimizing signal strength for the best viewing experience
- Provide ongoing technical support to residents, troubleshooting issues with both internet connectivity and DStv service, and resolving technical problems promptly both on site and remotely
- Perform network diagnostics, including checking IP address assignments, verifying routing tables, and ensuring proper configuration of static IPs for each device on the network
- Perform maintenance and upgrades on the network infrastructure in coordination with our Network engineer ensuring the server room equipment is properly functioning and up-to-date to handle the, growing network demands
- Assist in configuring and maintaining VLANs (Virtual Local Area Networks) for segmented traffic management, ensuring smooth performance and security for different user groups within the residence
- Install and configure routers with NAT (Network Address Translation) settings, ensuring proper network access and security for residents
- Coordinate with senior network engineers to ensure smooth integration of network infrastructure and troubleshoot complex network issues
- Provide customer training to residents on how to use the internet and DStv services efficiently, addressing any questions or concerns regarding their setups
- Regularly perform on-site checks to ensure that the installations meet the required standards and make adjustments when necessary to improve service performance
- Update and maintain client information in an Excel database, recording installation details, service requests, and customer feedback to ensure accurate and up-to-date records for future reference
- Track and organize service history for clients in the database, ensuring timely follow-ups for any outstanding support requests or maintenance needs
- Generate reports from the Excel database for management, highlighting key performance metrics, common service issues, and client satisfaction levels
Attachee, Information Technology Department
Metropol Credit Reference Bureau
05.2024 - 08.2024
- Facilitated the maintainance and troubleshooting of hardware and software systems
- Led a team of 3 attaches and participated in the development and implementation of network solutions
- Gained practical experience in system security and data management
- Supported the development and maintenance of web-based applications mostly through software testing
- Engaged actively in graphic design projects to enhance user interface and user experience (UI/UX) contributing to a more user friendly platform
- Conducted detailed system analysis and provided recommendations for improvements through development and submissions of change request forms with the systems and test analyst
- Provided technical user support, including systems and software installations with the technical support team enhancing operational functionality
- Supported the installation and configuration of new IT infrastructure streamlining network functionality
- Collaborated with senior IT staff on system upgrades and network administration tasks improving system stability
- Monitored system performance, identifying areas for optimization with the systems administrator leading to faster response times and increased production
- Assisted, leading a team of 5 (interns and attachees) in the creation of technical documentation for IT procedures and processes with aid from the IT operations officer
Attachee, Information Technology Department
Kenya Civil Aviation Authority
01.2020 - 03.2020
- Facilitated the maintainance and troubleshooting of hardware and software systems with the support team and other attachees
- Participated in the development and implementation of network solutions with the help of the senior networks administrator
- Gained practical experience in system security and data management with the help of the digital security officer and the systems administrators
- Supported the installation and configuration of new IT infrastructure in various departments with the support team
- Collaborated with senior IT staff on system upgrades and network administration tasks
- Implemented technical support to internal teams, resolving system issues and reducing downtime
- Monitored system performance and identified potential areas for optimization
- Assisted in the creation of technical documentation for IT procedures and processes
Education
Bachelor's - Business Information Technology
Africa Nazarene University
01.2025
Diploma - Information Technology
Africa Nazarene University
01.2020
Kenya Certificate of Secondary Education -
Kisumu Boys' High School
01.2017
Skills
- IT Infrastructure Installation
- Technical Support
- Windows
- Networking
- Customer Support
- User Support
- Active Directory
- IP Configuration
- LAN Setup
- Router Installation
- Troubleshooting DNS
- Troubleshooting DHCP
- Wi-Fi Setup
- VLAN Configuration
- DStv Setup
- Installation
- Configuration
- Troubleshooting
- Network Diagnostics
- Static IP Addressing
Languages
Fluent in English and Kiswahili
Personal Information
- Date of Birth: 03/09/99
- Nationality: Kenyan
Hobbies and Interests
- Drawing/artistic
- Playing basketball
- Watching sports and technological documentaries
Phone - Cell
(+254) 792961458
Timeline
Installation and Support Technician (Subcontracted to Enaki Resort Residences)
Starlynx Communications
12.2024 - Current
Attachee, Information Technology Department
Metropol Credit Reference Bureau
05.2024 - 08.2024
Attachee, Information Technology Department
Kenya Civil Aviation Authority
01.2020 - 03.2020
Diploma - Information Technology
Africa Nazarene University
Kenya Certificate of Secondary Education -
Kisumu Boys' High School
Bachelor's - Business Information Technology
Africa Nazarene University
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