Summary
Overview
Work History
Education
Skills
Language
Accomplishments
Hobbies and Interests
References
Timeline
Generic

Paul Opondo Odhiambo

Nairobi

Summary

I have a diverse background with over seven years of progressive experience in banking, sales, and financial services. I am adept at leveraging creativity and critical thinking to enhance financial operations. I also have a proven track record of improving efficiency and accuracy in financial data processing and customer service, with a keen eye for detail, and a commitment to innovative problem-solving. I am eager to apply a visionary approach to drive future advancements in financial strategies and customer engagement.

I am a skilled customer consultant with a background in providing top-notch client service, managing customer concerns, and building strong relationships. I possess strong interpersonal skills with an ability to handle stressful situations tactfully, and problem solving. As a professional, I have contributed to improving customer satisfaction ratings. I also, deliver high-quality solutions and nurturing long-term client relations.

Overview

8
8
years of professional experience

Work History

Customer Consultant

Stanbic Bank
Nairobi, Kenya
03.2022 - 08.2022
  • Assessed customer needs through analytical skills to provide tailored banking solutions.
  • Upsold banking products, achieving an increase in bank client base.
  • Maintained supportive rapport with customers, fostering loyalty and trust.
  • Delivered top results in fast-paced environment through dedicated teamwork.
  • Streamlined customer service processes, boosting efficiency and client retention.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Followed up on requests from customers in a timely manner.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Explained the features of various banking products available to customers.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Processed wire transfers for customers both domestically and internationally.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Verified amounts and integrity of every check or funds transfer.

Financial Analyst Assistant

Billetera LTD
Nairobi, Kenya
01.2021 - 01.2022
  • Financial planning
  • Increased efficiency in financial data processing by 25%
  • Risk assessment and mitigation
  • Resolved financial data inconsistencies
  • Fostered a supportive environment for collaborative problem-solving
  • Streamlined report generation, cutting delivery times by 20%.
  • Monitored financial transactions for accuracy, ensuring compliance.
  • Preparing timely reports for board meetings.
  • Collaborated with other departments to ensure accurate budgeting and forecasting processes were followed.

Sales Support Assistant

Xplico Insurance
Nairobi, Kenya
03.2020 - 12.2020
  • Responded promptly to customers' inquiries via phone or email in a professional manner.
  • Coordinated delivery schedules between customers and suppliers.
  • Provided administrative support to sales team and maintained customer records.
  • Developed effective working relationships with other departments within organization.
  • Orchestrated timely and accurate resolution of complex customer issues to enhance customer relationships.
  • Applied detail-focused approach to sales support
  • Addressed and resolved sales challenges
  • Positively impacted company's bottom line

Junior Accounting Intern

Teachers Service Commission
Upperhill, Nairobi, Kenya
03.2019 - 06.2019
  • Prepared bank reconciliations and journal entries to record transactions in the general ledger.
  • Assisted in the preparation of budgets and forecasts.
  • Participated in training sessions to gain knowledge of new systems and procedures related to the department's activities.
  • Generated reports using Microsoft Excel to track imprest versus actual costs.
  • Worked with spreadsheets and cloud-based accounting software.
  • Checked figures and postings for correct entry and proper codes.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Supported internal financial audits, ensuring adherence to regulatory standards.
  • Streamlined transaction recording, enhancing report accuracy.
  • Process invoices, payments, and credit notes.
  • Service desk management.

Store Assistant

Maxim Pharmaceuticals
Nairobi, Kenya
01.2015 - 08.2015
  • Resolved customer issues efficiently, improving customer retention
  • Contributed to store organization, optimizing product display for increased sales
  • Enhanced store efficiency by streamlining inventory processes.
  • Supported team members to foster a collaborative work environment.
  • Refined inventory management, enhancing store operational flow.
  • Sorted items into appropriate departments to ensure efficient store operations.
  • Verified accuracy of incoming shipments by comparing contents against invoices and purchase orders.
  • Located parts or products using computerized inventory system.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.

Education

Chinese Language Program - Chinese

Shanghai University of Finance And Economics
Shanghai, China
05-2025

Master's in Business Administration - Finance

Shanghai University of Finance And Economics
Shanghai, China
07.2024

World Rugby level 1 Coaching -

Shanghai Rugby And Football Club
Shanghai
01.2024

Bachelor of Commerce - Finance

Technical University of Kenya
Nairobi, Kenya
12.2019

ACCA - F1, F2, F3

Strathmore University
Nairobi, Kenya
03.2016

Secondary school education -

Nairobi School
Nairobi, Kenya
11.2014

Primary school education -

Carmelvale Catholic Primary School
Nairobi, Kenya
11.2010

Skills

  • Innovative thinking
  • Integrity
  • Detail orientation
  • Analytical reasoning
  • Book keeping
  • Money handling
  • MS Office proficiency
  • Team leadership
  • Effective communication
  • Client support
  • Customer service
  • Fraud detection
  • Complaint handling
  • Administrative and office support

Language

Swahili
First Language
English
Proficient (C2)
C2
Chinese (Mandarin)
Elementary (A2)
A2

Accomplishments

  • I was a twice elected leader in the Kenya Student Association in China(KESCA) from the year 2022 to 2024.
  • I have been a student representative at the Shanghai University of Finance and Economics from 2022 to 2023 and successfully assisted in the establishing of a students body to help incoming African students adapt to the Chinese environment.
  • As a rugby player at Shanghai Ruby and Football club l was assigned the role of deputy captain as well as an assistant coach to the junior team
  • I have won the ACC cup as a rugby player in China.

Hobbies and Interests

  • Engaging in various sports activities
  • Playing rugby for the Shanghai Rugby Football Club
  • Serving as a mercenary for the Yiwu Rugby team
  • Swimming
  • Kayaking
  • Volleyball
  • Hockey
  • Handball
  • Basketball
  • Casual chess player
  • Reading novels and articles to boost vocabulary and mastery over the language

References

  • Mrs. Brenda Naylor, Account Manager Kenya, Tanzania and Ethiopia, Lufthansa, +254713798082
  • Mrs. Debby Charles, Manager, Redpoll Travel Limited, +254111444333, debbycharles18@gmail.com
  • Mr. Zack Karani, Regional Finance Manager, Saladin Security, P.O Box 15618-00509, Karen, Kenya, +254713798082, zack.karani@saladin-security.com

Timeline

Customer Consultant

Stanbic Bank
03.2022 - 08.2022

Financial Analyst Assistant

Billetera LTD
01.2021 - 01.2022

Sales Support Assistant

Xplico Insurance
03.2020 - 12.2020

Junior Accounting Intern

Teachers Service Commission
03.2019 - 06.2019

Store Assistant

Maxim Pharmaceuticals
01.2015 - 08.2015

Chinese Language Program - Chinese

Shanghai University of Finance And Economics

Master's in Business Administration - Finance

Shanghai University of Finance And Economics

World Rugby level 1 Coaching -

Shanghai Rugby And Football Club

Bachelor of Commerce - Finance

Technical University of Kenya

ACCA - F1, F2, F3

Strathmore University

Secondary school education -

Nairobi School

Primary school education -

Carmelvale Catholic Primary School

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Paul Opondo Odhiambo