PAUL OGUTU
Admn Assistant/Customercare Representative /Certified Nurse Assistant
Nairobi,Nairobi
Summary
I am a certified nurse assistant with a vast experience of 3 years I also have worked as an Administrator/customer care representative with 5 years of experience in administrative and customer care position. I am a team player and a highly motivated individual who works with minimum supervision. My strength is flexibility, I easily adapt to change and embrace teamwork to bring the best to every task assigned and challenges presented to meet organizational objectives.
Overview
7
7
years of professional experience
3
3
Certification
1
1
Diploma
Work History
Certified Nurse Assistant
Kenyatta University Teaching, Referral and Research Hospital
03.2022 - Current
- Taking measurements of vital signs
- Assisting nurses in distributing medicines to patients wards
- Assisting patients in activities of daily living (ADLS)
- Taking patients to hospital procedures e.g. radiation, MRI and echo procedures
- Assisting CPR procedures in case of an emergency
- Taking notes on changes of patient condition and relaying it on nurses in charge
Administrator/Customer Service Representative
Nakumatt Holdings Ltd
01.2012 - 03.2018
- Managed the customer care lobby
- Resolving customer general complaints and troubleshooting technical issues
- Issued credit notes and maintained records of the same
- Handled and disbursed repairs of products to the service centers
- Participated in the program of marketing and the introduction of the Nakumatt global loyalty Card
- Activated and replaced the Nakumatt loyalty reward card
- Providing proactive customer outreach
- Delivering information on the company offerings
- Being the eyes and ears between the management and the clients
Administrative Assistant
Kentaste Products Limited
06.2012 - 10.2012
- Prepared casuals payroll.
- Managed books of the company
- Recorded management of official document.
- Supervised casuals
- Received and managed official calls
- Communicated important feedback from customers internally
- Attend training programs sponsored by the company
Machine Operator
Wrigley Subsidiary of Mars Incorporated
12.2006 - 05.2012
Packer
Sphinx Pharmaceutical Ltd
08.2004 - 12.2004
Driver/Supplier
Umoja Ventures Limited
06.2003 - 06.2004
- Prepared casuals payroll.
- Managed books of the company
- Recorded management of official document.
- Supervised casuals
- Received and managed official calls
- Communicated important feedback from customers internally
- Attend training programs sponsored by the company
Education
Diploma - Business Administration
Nairobi Institute of Business Studies
Nairobi03.2003
Certificate - Business Administration
Nairobi Institute of Business Studies
Nairobi11.2002
Kenya Certificate of Secondary Education - undefined
Juja Secondary School
01.1999
Skills
Vital signs monitoring
Care plan implementation
CPR
Patient care
Driving
Fire marshall
Patient-focused care
Healthcare ethics
Certification
Certificate in Certified Nursing Assistant
References
- Laura, Shiare, Nurse Incharge, +2547203332689, Kenyatta University Teaching, Referral & Research hospital (KUTRRH), Nairobi, Kenya
- Simon, Mbuva, Production Manager, +254706139099, Wrigley’s Subsidiary Of Mars Incorporated
- Ann, Mbewa, Supervisor, +254724165105, Kentaste Products Ltd.
Timeline
Certified Nurse Assistant
Kenyatta University Teaching, Referral and Research Hospital
03.2022 - Current
Administrative Assistant
Kentaste Products Limited
06.2012 - 10.2012
Administrator/Customer Service Representative
Nakumatt Holdings Ltd
01.2012 - 03.2018
Machine Operator
Wrigley Subsidiary of Mars Incorporated
12.2006 - 05.2012
Packer
Sphinx Pharmaceutical Ltd
08.2004 - 12.2004
Driver/Supplier
Umoja Ventures Limited
06.2003 - 06.2004
Certificate - Business Administration
Nairobi Institute of Business Studies
Kenya Certificate of Secondary Education - undefined
Juja Secondary School
Diploma - Business Administration
Nairobi Institute of Business Studies