PAUL MWANGI WANJOHI
Caseworker / Programme Support Lead
Nairobi,13
Summary
Programme management professional with over seven years of progressive experience supporting migration, humanitarian, and governance programmes in multi-stakeholder and operationally complex environments. Strong background in migration case management, inter-agency coordination, capacity development, data and information management, and compliance with donor and institutional frameworks. Proven ability to work closely with government counterparts, UN agencies, and implementing partners to support safe, orderly, and regular migration pathways. Experienced in supervising teams, strengthening systems, and delivering results in line with organizational priorities. Well-positioned to contribute to IOM's Immigration and Border Governance (IBG) portfolio at P-3 level.
Overview
11
11
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Caseworker / Programme Support Lead
Church World Service (CWS) – Resettlement Support Center (RSC), Nairobi, Kenya
Nairobi, Nairobi Province
10.2021 - Current
- Coordinate and support the implementation of migration case management activities under the U.S. Refugee Admissions Program (USRAP), contributing to safe, orderly and regular migration pathways in collaboration with UNHCR, IOM, government authorities, and humanitarian partners.
- Provide operational and technical guidance to programme staff and partners on case processing procedures, documentation requirements, data quality standards, and compliance with standard operating procedures.
- Manage and oversee workflows involving more than 12 implementing and operational partners across Kenya, ensuring timely delivery of programme outputs and adherence to institutional and donor requirements.
- Supervise and mentor staff, contribute to performance management, and lead structured capacity-development initiatives to strengthen programme delivery and accountability.
- Design and facilitate training sessions for staff and partners on migration case management systems, data integrity, and quality assurance, reaching over 60 personnel.
- Support programme monitoring, reporting, and knowledge management, contributing to improved reporting quality and evidence-based decision-making.
- Liaise regularly with UN agencies, government counterparts, and partners to address implementation challenges, resolve bottlenecks, and support coordination mechanisms.
- Contribute to the organization of stakeholder meetings, briefings, and consultations involving senior government and inter-agency partners.
- Key Achievements: - Supported the processing of over 5,000 migration cases in full compliance with programme and protection frameworks. - Reduced case processing timelines by approximately 25% through workflow optimization and improved coordination. - Improved data accuracy and reporting quality by an estimated 30% through strengthened quality control measures.
Case Processing Assistant
Church World Service (CWS) – Resettlement Support Center (RSC), Nairobi, Kenya
08.2018 - 10.2021
- Supported the implementation of migration case processing activities in line with international protection standards and programme guidelines.
- Maintained accurate digital and physical records within migration information management systems, ensuring data integrity and confidentiality.
- Coordinated with medical, security, and documentation partners to support case progression, including travel documentation and clearance processes.
- Conducted quality assurance checks and supported reporting requirements to improve programme efficiency and compliance.
- Assisted with logistical coordination related to movement operations, including travel arrangements and documentation tracking.
Customer Care Supervisor
Oxygen 8, Nairobi, Kenya
Nairobi, Nairobi Province
03.2015 - 08.2018
- Supervised and trained customer service teams, monitored performance indicators, and ensured adherence to operational procedures and quality standards.
- Strengthened staff capacity through onboarding, coaching, and performance feedback, contributing to improved service delivery.
- Managed customer information systems and supported data-driven decision-making.
Education
Bachelor of Commerce - Finance Option
01.2014
Skills
Additional Information
Strong familiarity with UN and inter-agency coordination mechanisms involving UNHCR, IOM, and government counterparts., Experienced in working under pressure in deadline-driven operational environments with minimal supervision., Available for duty travel as required.
References
Available upon request.
Certification
Refugee Case Processing and Management Training – Church World Service
Personal Information
- Nationality: Kenyan
- Availability: Available for duty travel as required.
Timeline
Caseworker / Programme Support Lead - Church World Service (CWS) – Resettlement Support Center (RSC), Nairobi, Kenya
10.2021 - Current
Case Processing Assistant - Church World Service (CWS) – Resettlement Support Center (RSC), Nairobi, Kenya
08.2018 - 10.2021
Customer Care Supervisor - Oxygen 8, Nairobi, Kenya
03.2015 - 08.2018
Kenya College of Accountancy University - Bachelor of Commerce, Finance Option