Paul Mbuthia Mukundi
waiter
Nairobi,KENYA
Summary
Accomplished Customer Service Representative of 2 years, consistently maintaining customer satisfaction and contributing to company success.
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Well-qualified waiter and cleaner proficient in handling complex customer issues and promoting positive experiences.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in service solutions.
Overview
2014
2014
years of professional experience
Work History
Customer service representative
Nairobi
- Answered customer telephone calls promptly and improved on-hold wait times.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Maintained compliant documentation on [Software] for reliable company records.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Restaurant waiter
20th hotel
Nairobi
12.2011 - 04.2013
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Cleaning Associate
moonlight hotel
Nairobi
11.2010 - 12.2011
- Maximised durability of wooden furniture, applying furniture car
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
- Worked quickly to complete cleaning within allotted timeframes.
- Guaranteed positive customer experiences, employing and skilled to resolve complaints.
- Minimised service disruptions by constantly verifying adequate stock levels and promptly reporting insufficient items.
Education
Bachelor of Technology - construction engineering
Technical of University of Kenya
Nairobi, Nairobi Province 09.2024 - 12.2017
Skills
Waiter
Cash handling
Efficient under pressure
Food and beverage knowledge
Table clearing
Regulatory compliance
COVID-19 hygiene measures
Product knowledge
Interpersonal skills
Section management
Menu memorisation
Food hygiene protocol
Food and beverage service
Languages
English
Fluent
Software
Computer
Timeline
Bachelor of Technology - construction engineering
Technical of University of Kenya
09.2024 - 12.2017
Restaurant waiter
20th hotel
12.2011 - 04.2013
Cleaning Associate
moonlight hotel
11.2010 - 12.2011