Paul Muema

Roles and Responsibilities

• Managed employee exit interviews and paperwork
• Organized new employee orientation schedules for new hires
• Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration
• Created and completed personnel action forms for hires, terminations, title changes and terminations
• Managed over 50 customer calls at reception area per day during peak season
• Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement
• Applied mediation and collaboration to successfully resolve employee complaints and grievances
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
• Monitored and analyzed employee satisfaction survey results
• Developed and maintained HR policies and procedures
• Responded to employee inquiries regarding benefits and other HR topics
• Created job descriptions on boards for vacant jobs
• Conducted exit interviews with terminated employees
• Filed paperwork, sorted, and delivered mail and maintained office organization
• Delivered friendly assistance with new hires throughout interviewing and hiring process
• Maintained and scheduled complex calendars
• Answered and redirected incoming phone calls for office
• Assisted with meetings and presentations within company
• Efficiently delivered personnel information to management for speedy corrective action
• Screened applicant resumes and coordinated both phone and in-person interviews
• Coordinated employee training programs to improve productivity and performance
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
• Processed employee termination paperwork at direction of supervisory staff
• Administered compensation, benefits, and performance management systems at direction of supervisor
• Scheduled and coordinated interviews between hiring managers and potential candidates
• Helped employees register for benefits programs using online portals
• Coordinated employee relocation processes
• Checked references for potential candidates
• Aided staff with employee performance review paperwork and documentation
• Converted employee status from temporary to permanent
• Set up orientations and initial training for new employees
• Compiled employee records from individual departments to maintain central files
• Participated in recruitment and selection process for new hires
• Studied research and trends on best practices in HR field
• Tracked various statistics and kept detailed records to support human resources department
• Updated and maintained employee attendance records
• Participated in job fairs to recruit new talent
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations
• Assisted with creating employee handbooks and manuals
• Coordinated itineraries and scheduled appointments for human resources staff
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Assisting at reception in order to maintain satisfied level of customer service with clients both internally and externally
• Assist in planning and organization of meetings
• Handle client requests and deliver quality solutions if able, or escalate request to more senior team member
• Openly share new ideas and information with other team members as well as keeping them appraised to avoid surprises and disappointed clients
• Properly handle client requests through responsiveness, follow up, and escalation as well as work proactively with other team members
• Assisting in recruitment and selection process end to end
• Assist in updating leave schedules
• Preparing word, excel &power point documents as well as doing reports
• Ensuring proper and up to date staff files with signed organizational policies and handbook as well as other HR & Administration files
• Coordinate orientation and induction of new staff as well as trainings
• Manage and accurately report time and expenses.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.

• Receiving and ensuring all interns have required documents for admission into organization
• Preparing daily reports on reporting of interns to ensure compliance with set rules and guidelines
• Filing staff documents in right format and order
• Reporting and report writing
• Supervision of entire over 100 interns in terms of communication and organizing overall meetings on need basis
• Maintaining of staff records
• Ensuring efficient communication to all Interns for compliance and feedback
• Providing payroll information by collecting time and attendance sheets from attaches and interns
• Providing secretarial support by entering, formatting and printing information, answering telephone and relaying messages
• Together with other HR staffs ensured that time and attendance sheets were send on time thus interns payments was processed in time.
• Answered phone and performed clerical duties to assist human resources department
• Delivered friendly assistance with new hires throughout interviewing and hiring process
• Filed paperwork, sorted, and delivered mail and maintained office organization
• Contacted references and performed background checks
• Informed applicants about job conditions and benefits
• Consulted with supervisor to identify company needs and preferred employee qualifications
• Drafted technical documents, and internal memoranda
• Prepared monthly, weekly, and daily logs using Microsoft Office Suite
• Advocated for staff members, helping to identify and resolve conflicts
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
• Administered employee benefits programs and assisted with open enrollment

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
• Worked with HR team to coordinate company events.
• Maintained relationships with personnel using strong collaboration and teamwork skills.
• Developed strong written and verbal communication skills.
• Assisted with performance evaluations and identified areas for improvement to provide opportunities for growth.
• Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
• Answered phone and performed clerical duties to assist human resources department.
• Updated and maintained employee records to respond quickly to requests for information.
• Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
• Supported efforts to optimize employee engagement, diversity and inclusion.
• Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
• Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
• Created and updated tracking spreadsheets using MS Excel.
• Drafted technical documents, social media posts and internal memoranda.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Created and delivered HR training sessions to staff, managers and executives.
• Completed human resource operational requirements by scheduling and assigning employees.
• Administered employee benefits programs and assisted with open enrollment.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Collaborated with managers to identify and address employee relations issues.
• Developed and implemented onboarding and orientation programs for new employees.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Conducted performance reviews and provided feedback to managers on employee performance.