Paul Karuri Ndegwa
Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
6
6
Certificates
2
2
Languages
Work History
Technology Support Business Specialist
Kenya-Airways
1 2020 - Current
- Providing solutions to Incidents that have been raised by customers in regards to Airport Systems applications which include Aims, Baggage Management system and Amadeus systems
- Configuration and Management of Airport Devices with include printing and scanning services for Intermec, Epson Printers and Motorola Handheld Scanners
- Periodic repair of avaya and Nortel phones
- Support of Boeing 787 E-enabling systems which include frequent Installation, Monitoring of the Standalone Systems and Maintenance Laptops
- These involves Configuration and Management of CSCT, GBST and LSAP application required by the Boeing infrastructure
- Support of Wifi Devices at Business Lounges.
System Support Technician
Career Direction Limited
01.2019 - 12.2019
- Providing solutions to Incidents that have been raised by customers in regards to Airport Systems applications which include Aims, Baggage Management system and Amadeus systems
- Management and monitoring of network Systems including wireless devices and Network switches
- Periodic involvement of Preventive Maintenance for both PC, printers and Network Switches
- Configuration and Management of Airport Devices with include printing and scanning services for Intermec, Epson Printers and Motorola Handheld Scanners.
System support Engineer
Computech Group
12.2010 - 12.2018
- Management of the Knowledge Base system in relation to documenting issues at hand with their Respective Solution.
Education
Bachelor of Business and Information Technology -
Africa Nazarene University
01.2007 - 05.2011
O levels - undefined
Nyahururu Elite High School
01.2003 - 05.2005
Primary
High Vision Academy
Kutus, Kirinyaga District, Kenya01.2001
Skills
Hardware and Software Maintenance
undefinedCertification
Information Technology Infrastructure Library - I.T.I.L v4
Accomplishments
- Championed the usage of Knowledge Base within out work Area through Sysaid Platform.
- Supported the E-enabling Project during Inception.
- Participated in upgrading endpoint devices at JKIA&MBA thus improving Customer Efficiency.
Personal Information
- Place of Birth: Nairobi
- Date of Birth: 12/06/1985
- Gender: Male
- Nationality: Kenyan
References
- Mr Eric Omondi, Kenya-airways, 0741901081, eric.omondi@kenya-airways.com
- Mr Andrew Kabiru, Kenya-airways, 0723688463, andrew.kabiru@kenya-airways.com
- Mrs Emy Mwangi, Computech Limited, 0734528854, Emy.mwangi@computechlimited.com
Timeline
Course Completion- ISC2 Certified in Cybersecurity
10-2023
Course Completion- Linux Administration
02-2023
Information Technology Infrastructure Library - I.T.I.L v4
08-2022
Course Completion- Microsoft Azure Fundamentals
05-2022
Course Completion- Windows Server Management and Security
02-2021
System Support Technician
Career Direction Limited
01.2019 - 12.2019
Information Technology Infrastructure Library - I.T.I.L v3
07-2011
System support Engineer
Computech Group
12.2010 - 12.2018
Bachelor of Business and Information Technology -
Africa Nazarene University
01.2007 - 05.2011
O levels - undefined
Nyahururu Elite High School
01.2003 - 05.2005
Technology Support Business Specialist
Kenya-Airways
1 2020 - Current
Primary
High Vision Academy
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