Results-driven professional with robust background in risk management and process optimization. Known for high standards and strong focus on team collaboration, adaptable to changing needs, and consistently achieving targeted outcomes. Skilled in regulatory compliance, internal audits, and operational efficiency, ensuring organizational integrity and risk mitigation. Recognized for reliability and strategic approach to problem-solving.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work History
Sales Loss Control Officer
Quickmart Supermarkets
Kiambu Region
12.2020 - 12.2021
Sales reconciliation with stock
Checking supplies at the receiving bay
Releasing Goods Return Notes
Checking out for stockouts, short expiries, cashiers' job accuracy, damages etc
Ensuring invoices are effectively done before submission
Calculations of production variances
Approving retail expenses
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
Maintained excellent attendance record, consistently arriving to work on time
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Identified issues, analyzed information and provided solutions to problems
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
Created plans and communicated deadlines to ensure projects were completed on time
Exceeded goals through effective task prioritization and great work ethic
Sales Assistant
Platinum Limited
Kiambu
08.2020 - 12.2020
Explained very technical financial information to applicants in easy to understand language
Established plans and payoffs for customers' loans, prioritizing control of overall costs
Assessed aging accounts and initiated collection strategies based on conditions
Developed prospects for new loans by conducting 200 cold calls weekly
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
Used Microsoft Word and other software tools to create documents and other communications
Increased loan uptakes by 23% in two months by advertising through social media
Payments on credits defaulted increased by 12% due to introduction of payment plans
Customer satisfaction was high in regards to our customer satisfaction procedures
Kazi Mtaani Supervisor
Kiambu County Government
Kiambu
09.2019 - 06.2020
Oversaw daily operations to ensure high levels of productivity
Used coordination and planning skills to achieve results according to schedule
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Improved operations through consistent hard work and dedication
Developed and maintained courteous and effective working relationships among all 20 staff members
Worked flexible hours; night, weekend, and holiday shifts
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Store Keeper
Delmonte Kenya Ltd
Thika
04.2019 - 05.2020
Maintaining company's stock inventory
Maintaining purchase and pricing reports
Overseeing stock transfers
Filling up stock levels
Adhered to all company procedures
Adhered to all company policies
Counted inventory for accurate totals
Verified data entry accuracy
Ensured accuracy and integrity of all data collected
Arranged products on shelves and in cabinets to maximize space utilization by 13%
Cashier
Maxland Hotel
Kiambu
11.2018 - 03.2019
Sales reconciliation
Financial reconciliation
Banking of collections
Balancing of hotel finance
Ensured balance in sales
Answered questions about store policies and addressed customer concerns
Collected and authorized payments of guests
Worked flexible schedule and extra shifts to meet business needs
Worked closely with shift manager to solve problems and handle customer concerns
Completed inventory counts and ordered merchandise
Maintained cash drawer of Kes 90,000 or more per shift
Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Learned duties for various positions and provided backup at key times
Procurement Intern
Kiambu County Government
Thika, Nairobi Province, Kenya
06.2018 - 09.2018
Maintained accurate records of all procurement activities for audit purposes and informed decisionmaking.
Ensured data accuracy within the procurement system by regularly updating vendor information, contract details, and pricing agreements.
Assisted in vendor selection for improved product quality and costeffectiveness.
Reduced order processing time through effective communication with suppliers and internal departments.
Developed strong relationships with key suppliers through transparent communication and mutual trust-building activities.
Participated in the development of sourcing strategies that aligned with business goals and minimized supply chain risks.
Improved supplier performance by conducting regular evaluations, providing feedback, and addressing issues promptly.
Reduced production downtime by overseeing quality control and assembly.
Monitored inventory levels to prevent stockouts while minimizing excess stock through demand forecasting techniques.
Procurement Intern
Kiambu County Government
Thika
06.2018 - 09.2018
Maintained complete documentation and records of all purchasing activities
Wrote standard operating procedures for department
Recommended metrics for product availability, costs and delivery to advance business objectives
Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders
Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors
Communicated with vendors regarding inventory needs and negotiated prices to maintain county budget margins
Volunteer
Redcrosstrainingclasses
Thika, Nairobi Province, Kenya
01.2012 - 11.2015
Education
Diploma - Purchase and supply management
Kenya Institute of Management
07.2018 - 11.2019
Certificate - Computer Application
Hemland College
01.2017 - 05.2017
Kenya Certificate of Secondary Education - undefined
St. Teresa Gatura Girls High School
01.2012 - 11.2015
Kenya Certificate of Primary Education - undefined
Thika Primrose Academy
01.2003 - 11.2011
Skills
Customer assistance
Point of sale operation
Responsible Cashier
Records Maintenance
Affiliations
Red Cross Society of Kenya, K.I.M Chapter.
GIZ She Star Program Training from 10/01/22 to 03/01/23
Personal Information
Date of Birth: 01/14/97
Nationality: Kenyan
Timeline
Sales Loss Control Officer
Quickmart Supermarkets
12.2020 - 12.2021
Sales Assistant
Platinum Limited
08.2020 - 12.2020
Kazi Mtaani Supervisor
Kiambu County Government
09.2019 - 06.2020
Store Keeper
Delmonte Kenya Ltd
04.2019 - 05.2020
Cashier
Maxland Hotel
11.2018 - 03.2019
Diploma - Purchase and supply management
Kenya Institute of Management
07.2018 - 11.2019
Procurement Intern
Kiambu County Government
06.2018 - 09.2018
Procurement Intern
Kiambu County Government
06.2018 - 09.2018
Certificate - Computer Application
Hemland College
01.2017 - 05.2017
Volunteer
Redcrosstrainingclasses
01.2012 - 11.2015
Kenya Certificate of Secondary Education - undefined
St. Teresa Gatura Girls High School
01.2012 - 11.2015
Kenya Certificate of Primary Education - undefined