Patrick Evans Mwachugu
Software Engineer And Technical Support
Nairobi,Kenya
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in software development and technical software support. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
1
1
Certificate
1
1
Language
Work History
Product Support Lead | Payment Gateway and APIs
Finserve (Subsidiary Of Equity Bank Kenya)
Nairobi
05.2021 - 09.2023
- Led seamless integration of over 100 customers diverse payment channels, notably Jenga web checkout , MPGS API and Cross boarder payments integration, expanding payment options for clients and enhancing their transaction capabilities.
- Served as primary support expert , providing hands-on support and technical guidance to ensure smooth integration with our payment gateway APIs.
- Oversaw rigorous testing efforts to guarantee the security and reliability of our payment gateway integrations, instilling confidence in clients.
- Translated complex technical concepts into user-friendly guidance, enabling clients to harness the full potential of our payment solutions.
- Collaborated closely with development teams , bridging the gap between client requirements and technical implementation, resulting in tailored and effective integrations.
- Delivered comprehensive training sessions and documentation , equipping clients with the knowledge and tools to seamlessly integrate and optimize their payment processes.
DBMS Consultant | M & E System
USAID-HVC-Afghanistan Value Chains Project
Kabul
12.2020 - 03.2021
- Customized Monitoring and Evaluation Software: Spearheaded customization of Monitoring and Evaluation software utilizing ActivityInfo database.Implemented tailored solution to meet project-specific data management needs, ensuring seamless tracking and evaluation of project activities.
WordPress Developer-Freelance
Envato Studio Platform
01.2015 - 03.2021
- Championed Small and Medium Businesses: Actively supported small and medium businesses in swiftly establishing their online presence. Recognizing the unique challenges faced by these businesses, I provided tailored solutions to help them establish a robust online footprint efficiently and effectively.
- Specialized in E-commerce Integration: Expertly built and customized e-commerce projects, seamlessly integrating diverse payment platforms such as Mpesa, PayPal, and Stripe. Ensured secure and streamlined payment processes, enhancing customer trust and satisfaction for online businesses.
- Proficiency in E-commerce Platforms: Demonstrated proficiency in utilizing popular e-commerce platforms including Shopify and Woocommerce.I leveraged these platforms' capabilities to create visually appealing and highly functional online stores, meeting the specific needs and preferences of clients and their customers.
- Enhanced User Experience: Focused on creating intuitive user interfaces and smooth navigation, optimizing user experience to drive higher conversions and customer retention rates for the businesses I served.
- Provided Comprehensive Support: Offered comprehensive support to clients throughout the entire lifecycle, from initial concept discussions to post-launch maintenance. Ensured clients were equipped with the necessary knowledge and tools to manage and grow their online businesses successfully.
IT Support Engineer-Consultant
Axon Energy Limited
Nairobi
08.2013 - 12.2019
- Windows Server 2008 R2 Setup and Configuration: Successfully set up and configured Windows Server 2008 R2, ensuring seamless operations and efficient data management for the company.
- QuickBooks Business Software Setup and Configuration: Setup and configured QuickBooks business software, enabling accurate financial management and streamlined accounting processes.
- Installation and Configuration: Installed and configured new computers for new employees, ensuring they had the necessary tools for their roles.
- Printer and Scanning Setup: Configured scanning and printer settings, troubleshooted paper jams, and resolved errors on Kyocera printers, ensuring smooth printing operations.
- Internet Access Points: Mounted and troubleshooted internet access points in the office, ensuring a stable and reliable internet connection for all employees.
- Network Infrastructure: Crimped network cables and troubleshooted local area network (LAN) issues, guaranteeing a secure and efficient network environment.
- Email Configuration: Configured and set up email on users' computers, including MDaemon configuration, ensuring seamless communication and collaboration among team members.
DBMS Consultant | CRM
USAID-East Africa Trade And Investment Hub
Nairobi
05.2019 - 11.2019
- Deal Tracking System: Customized a robust deal tracking system utilizing Bitrix CRM. The system was instrumental in efficiently tracking closed and delayed deals on the Hub's project pipeline, ensuring meticulous monitoring of key agriculture produce within 5 East Africa countries.
Web Developer- Consultant
Energy Petroleum And Regulatory Authority Kenya
Nairobi
06.2018 - 12.2018
- Integrated Website with Database: developed a dynamic website integrated with a database system to provide real-time and accurate monthly fuel prices to the public. Implemented a scalable and secure architecture, ensuring seamless access to critical information for consumers and stakeholders.
- Highly Scalable and Secure: Built the platform with a strong focus on scalability and security, accommodating future growth and ensuring the confidentiality and integrity of sensitive data. Implemented robust security protocols to safeguard user information and maintain the system's integrity.
- User-Friendly Interface: Designed a user-friendly interface that facilitated easy navigation and access to fuel price information, enhancing the overall user experience for both consumers and industry professionals.
Education
Bachelor of Science - Information Technology
KCA UNIVERSITY
Nairobi, Kenya 06.2023 - Current
Diploma - Business InformationTechnology
Jomo Kenyatta University of Technology
Nairobi 04.2009 - 2011.06
Skills
Communication
Certification
Professional Certified Backend Engineer-Code Academy-Ongoing
Timeline
Professional Certified Backend Engineer-Code Academy-Ongoing
12-2023
Bachelor of Science - Information Technology
KCA UNIVERSITY
06.2023 - Current
Product Support Lead | Payment Gateway and APIs
Finserve (Subsidiary Of Equity Bank Kenya)
05.2021 - 09.2023
DBMS Consultant | M & E System
USAID-HVC-Afghanistan Value Chains Project
12.2020 - 03.2021
DBMS Consultant | CRM
USAID-East Africa Trade And Investment Hub
05.2019 - 11.2019
Web Developer- Consultant
Energy Petroleum And Regulatory Authority Kenya
06.2018 - 12.2018
WordPress Developer-Freelance
Envato Studio Platform
01.2015 - 03.2021
IT Support Engineer-Consultant
Axon Energy Limited
08.2013 - 12.2019
Diploma - Business InformationTechnology
Jomo Kenyatta University of Technology
04.2009 - 2011.06
Referees
Name: Moses Khisa
Title: Head of IT Finserve
Mobile Tel No: +254 711 300307
Email: Moses.Khisa@equitybank.co.ke
David Mwangi
Title: Developer Lead Finserve -
Mobile tel No: +254 708 028398
Email: Dmwangi@finserve.africa
James Mugo
Title: Backend Developer-Finserve
Mobile Tel no: +254 725 239191
Email: jimmymugo1@gmail.com
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