Patrick Ndirangu
Nakuru
Summary
Determined, visionary, confident and adaptable leader, a person of keen judgment with a record of integrity and dependability, poised to leverage education and experience towards launching a successful career with an organization seeking an articulate Team player committed to supporting its objectives. Customer-oriented General Manager with 4 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
7
7
years of professional experience
Work History
General Manager
lake elementaita Manor
Elementaita
02.2024 - Current
- Among the contributions already made include; curbing of revenue loss by introducing a minibar consumption checklist based on daily in-house and arrival reports, staff check in and check out recording to track overtime and punctuality and the implementation of regular interdepartmental trainings.
General Manager
Zeituni Lodge Elementaita
Nakuru
11.2021 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Epashikino Resort & SPA
Elementaita
01.2020 - 11.2021
- As a self-motivated result-oriented person, who is passionate about service had a personal initiative to counsel, coach and develop an effective team with a clear understanding of policies and procedures and the need to adopt to changes by embracing new solutions and staying ahead of the competition.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Banqueting Manager
Epashikino Resort & Spa
Elementaita
06.2019 - 01.2020
- Besides staff training and coaching, had fun arranging and running service dry runs, a tradition learned as a receptionist that solely aims at appearance and presentation as well as increasing service speeds and building time performance while ensuring exceptional service to the guest
- Dry runs begun from receiving and greeting guests courteously, assisting and directing them, being there to meet their needs before they are aware of them and bringing both service and kitchen teams into a fold of seamless service.
Receptionist
Epashikino Resort & Spa
Elementaita
01.2019 - 06.2019
- Major contribution was the introduction of variety of welcome drinks within budget from juices to addition of ice teas, fruit punches and chocolate snacks
- Liaison with the meetings and events teams and through joint dry runs helped in formulating unified information delivery relating to guest receiving and guidance
- Meeting challenges and engaging in research on guests' satisfaction helped strengthen and nature own managerial skills.
Waiter
Epashikino Resort & Spa
Elementaita
04.2017 - 01.2019
- Achievements were both in service and marketing
- While ensuring guests satisfaction, took every viable chance to upsell sundowners, cakes, hiking trips, picnic lunches, private dinners and simple but must sale items like water
- This build my ability to influence decisions as well as marketing which are essential to every F&B operation.
Education
High School Diploma -
Dedan Kimathi University
Nyeri04-2019
Skills
- Ability to maintain discipline, exceptional rate of productivity, accuracy and efficiency with minimal cost possible while ensuring work safety, hygiene and sustainability Competent in external relations and advocacy with power to influence decisions and manage steady growth
- Administrative Skills
- Catering Oversight
- Team Supervision
- Human Resources Leadership
- Facility Management
- Department Performance
Accomplishments
Diploma, Tourism & Hospitality Management, Dedan Kimathi University, 01/01/15, 01/01/17
Discipline
A well taught individual with enhanced time keeping, art of delivering and receiving instructions, attention to detail, knowledge of handling sensitive matters with tact, poise and diplomacy with keen attention to individual needs and a clear sense of personal bearing and turn out.
Communication Presentation
Experienced food and beverage trainer with ability to build, guide and enhance a food and beverage operation by use of case studies relevant to the organization and implementation of regular and continuous checks and feedback as well as cultivation of a proactive culture.
Computer Administration
Expert on technical and financial matters with proficiencies in MS Office, windows operating system and Hospitality Management Systems such as Opera.
Attributes
A patient teacher and a quick learner. Proactive, honest and enthusiastic team player with excellent people skills. A flexible and enduring guest-oriented sales and marketing personnel with quality knowledge in business management.
Personal Information
- Available: 7 days after confirmation
- Date of Birth: 1994-01-01
- Nationality: Kenyan
Awards Recognition
- Participating in the stakeholders meeting reviewing Diploma Curriculum Program in Sustainable Tourism and Hospitality Management at the Dedan Kimathi University, 05/01/20
- Staff of the year at Epashikino Resort & Spa, 2019-2020
- Extra mile student leader for the institute of Tourism and Hospitality Management; Dedan Kimathi University, 11/01/17
Languages
- English
- Swahili
Hobbies and Interests
Interests include sport swimming, basketball, community work and travelling.
References
If you would like any reference, please do not hesitate to ask.
Affiliations
- i am a farmer i farm tomatoes and cabbages
Languages
English
First Language
kiswahili
Beginner
A1
References
References available upon request.
Timeline
General Manager
lake elementaita Manor
02.2024 - Current
General Manager
Zeituni Lodge Elementaita
11.2021 - 02.2024
General Manager
Epashikino Resort & SPA
01.2020 - 11.2021
Banqueting Manager
Epashikino Resort & Spa
06.2019 - 01.2020
Receptionist
Epashikino Resort & Spa
01.2019 - 06.2019
Waiter
Epashikino Resort & Spa
04.2017 - 01.2019
High School Diploma -
Dedan Kimathi University
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