PATRICK MUTUGI
Travel And Tourism Management
Thika,30
Summary
Goal-oriented hospitality professional with focused and tenacious approach to meeting guest needs. Adept at completing frequent reviews and inspections to maintain polished team and exceptional quality standards.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Guest Service Relations
Grandprime Mercure Hotel
Nairobi
04.2022 - Current
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport and restaurant advice
- Processing meal and beverage requests
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests.
Reception & Reservation
Viva Deluxe Hotel
Istanbul
01.2021 - 03.2022
- Welcome and greet guest when they arrive in the hotel
- Inform the guest of the hotel rates and services offered in Hilton Nairobi
- Make and confirm reservation for guest
- Ensure proper room allocation
- Verify guest payment method
- Confirm relevant guest information
- Making reservation for the guest
- Sell additional services of Hilton Nairobi like the transport service
- Maintain the hotel reservation records
- Give directions and advice the guest on the booking procedures.
Housekeeping/Room attendant
RADISSON BLU HOTEL NAIROBI
Nairobi
11.2018 - 10.2020
- Offered guest support service all times
- Cleaned break rooms, visitors' laundry, vending and other areas as assigned
- Tagged lost and found items and turns them to the administration
- Performed travel service responsibility as required
- Reported repair issues to accommodate inspector
- Stocked and maintained cleaning carts and storage rooms.
Education
Diploma In Travel And Tourism Management - Travel And Tourism
Mount Kenya University
Thika 09.2016 - 05.2018
Certificate In Computer - Computer Packages
Innovative Technology
Meru 01.2016 - 03.2016
Kenya Certificate of Secondary Education (K.C.S.E) -
Kionyo Day Secondary School
Meru 01.2012 - 11.2015
Skills
Extensive communicationundefined
References
- Mr. Omer Alikher Ali manager Grandprime Mercure Istanbul, +905316146708
- Mr.Tony Gariavo Lecturer - mount Kenya university,+25471068604
Timeline
Guest Service Relations
Grandprime Mercure Hotel
04.2022 - Current
Reception & Reservation
Viva Deluxe Hotel
01.2021 - 03.2022
Housekeeping/Room attendant
RADISSON BLU HOTEL NAIROBI
11.2018 - 10.2020
Diploma In Travel And Tourism Management - Travel And Tourism
Mount Kenya University
09.2016 - 05.2018
Certificate In Computer - Computer Packages
Innovative Technology
01.2016 - 03.2016
Kenya Certificate of Secondary Education (K.C.S.E) -
Kionyo Day Secondary School
01.2012 - 11.2015
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