Summary
Overview
Work History
Education
Skills
Timeline
Generic
Patrick Muramba

Patrick Muramba

Hospitality
Mombasa, Mombasa District,28

Summary

Dynamic hospitality professional with a proven track record in hospitality and medical center and excelling in project delegation and workforce planning. Adept at enhancing customer satisfaction through effective complaint resolution and cross-department collaboration. Skilled in sanitation procedures, ensuring a clean and safe environment for guests and staff alike.

Overview

8
8
years of professional experience

Work History

Housekeeping Supervisor

Equity Afya Medical Centre
08.2023 - Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Communicated repair needs to maintenance staff.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Worked with front desk to respond promptly to all guest requests.

Kitchen Steward

Hemingways Beach Resort
02.2022 - 06.2023
  • Provided support during large events by ensuring sufficient kitchen supplies were available for seamless service execution.
  • Assisted in food preparation by blending soups and washing and peeling vegetables.
  • Participated in routine inventories of kitchen equipment to guarantee adequate availability for daily operations.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Performed regular deep-cleaning tasks on appliances, utensils, and work surfaces, prolonging their lifespan.
  • Managed waste disposal efficiently, complying with established environmental policies and regulations.
  • Proactively identified potential hazards and addressed them promptly, minimizing risk of accidents in the kitchen.
  • Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.

Hospitality Worker

Ocean Sport Resort
02.2018 - 06.2021
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Trained new staff members on proper customer service and hospitality policies.
  • Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Reduced risks by maintaining clean work environment.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.

Education

No Degree - Electrical Engineering

National Industrial Training Authority
Mombasa, Mombasa District
04.2001 -

Skills

  • Sanitation procedures

  • Project delegation

  • Workforce planning

  • Cross-department collaboration

Timeline

Housekeeping Supervisor

Equity Afya Medical Centre
08.2023 - Current

Kitchen Steward

Hemingways Beach Resort
02.2022 - 06.2023

Hospitality Worker

Ocean Sport Resort
02.2018 - 06.2021

No Degree - Electrical Engineering

National Industrial Training Authority
04.2001 -

Similar Profiles

CREATE PROFILE
Patrick MurambaHospitality