Patrick Munyiri
Nairobi
Summary
Versatile Operations Supervisor with 7 years of experience in the Oil & Gas industry, adept at tackling both routine and complex business challenges using resourceful and creative approaches. Possesses a robust background in Open Source OS. Recognized as a driven, dedicated, and hardworking leader with a proven history of streamlining operations and enhancing results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Card Operations Lead
Vivo Energy Kenya Ltd
02.2020 - Current
- Managed the company sales fleet to einsure all gaps are covered and improvement implemented
- Enhanced team productivity by providing ongoing training and development opportunities.
- Streamlined end to end card production process
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Planned operations and activities, and led projects.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
- Drove process improvement initiatives that led to increased efficiency and streamlined procedures across multiple departments.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Implemented risk mitigation strategies, resulting in reduced downtime and enhanced business continuity.
- Recruited and trained 7 new employees from year 2020 .
- Trained 19 new employees from 2017 to date
- Recommended actionable changes, lead provisioning, and draft plans to maintain operational status.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Office Based Account Manager
Vivo Energy
08.2015 - 02.2020
- Managed creation Client cards management and dispatch
- POS configuration, testing ,POS Diagnosis and physical maintenance
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Streamlined internal processes for better efficiency in account management tasks.
- Managed the company sales fleet to ensure all gaps are covered and improvement implemented
IT Admin Assistant
Geomaps Africa
08.2012 - 12.2012
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Responsible for delivering customer support, resolving end-user issues, and maintaining hardware and software inventory records.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Organized resources, records and personnel to accomplish aggressive targets.
- Supervised a team of over 120 data entry staff.
- Successfully collected the required data and completed data entry for the current project, facilitating further analysis.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- My ability to work flexible hours and be available on short notice, as well as your ability to work at different locations was a valuable asset.
Education
Professional certification - Cisco Certified Network Associate
Cisco Academy African Advanced Level Telecommunications Institute
Business Information Technology
Mt Kenya University
Nairobi, Nairobi Province, Kenya12.2013
Diploma Part 1 - Business Information Systems Diploma
Association of Business Executives UK
07.2007
Certificate - Business Information Systems Diploma
Association of Business Executives UK
06.2006
Learning Debian
edX
Skills
- IT Operations
- Operating Systems
- Customer Service Training
- Operational Efficiency
- Motivational attitude
- Scheduling Coordination
- Workforce Management
- Transportation Management
- Business negotiation knowledge
- Acknowledgment of customer needs
- Demand forecasting
- Logistics Management
- Operations Management
- Task Delegation
Websites
Certification
- AWS Cloud Pratitioner Essentials (Second Edition) : Introduction to AWS Cloud
- Diploma in Operations Management
- AWS DeepRacer
- Cisco Certified Network Associate
- Certified Linux Administrator (LPIC-1)
Languages
English
Swahili
Previousjobs
- Office Based Account Manager, Vivo Energy, Kenya, 08/2015, 02/2020, 4 years 7 months
- Smart Card System Administrator, Expand Technology, Nairobi, Kenya, 05/2015, 07/2015, 3 months
- IT Admin Assistant, Geomaps Africa, Upperhill, Kenya, 08/2012, 12/2012, 5 months
Currentjob
Card Operation Lead, Vivo Energy, Nairobi, Nairobi County, Kenya, 02/2020, Present, 4 years 6 months, Managing Supporting Shell card Ops and site Point of Card Sale, Lead Card Operations team, Build and maintain relationships with customers, card schemes and colleagues., Enable a culture of continuous improvement of our processes and workflows, Act as a point of escalation to resolve customer query, Point of contact with suppliers and manage stock, Customer Support, Coordinating with Courier Company for daily plastics delivery to customers, Participate in all card/POS related system testing for all enhancements and new systems., Execute all card maintenance requests like expiration, pin number, address modification, and loss., Execute end to end card production process.
Software
MS Office
Ubuntu/Linux
C4C
SAP ERP
Operation Centre
JD Edwards ERP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Nature
Technology
Timeline
Card Operations Lead
Vivo Energy Kenya Ltd
02.2020 - Current
Office Based Account Manager
Vivo Energy
08.2015 - 02.2020
IT Admin Assistant
Geomaps Africa
08.2012 - 12.2012
Professional certification - Cisco Certified Network Associate
Cisco Academy African Advanced Level Telecommunications Institute
Business Information Technology
Mt Kenya University
Diploma Part 1 - Business Information Systems Diploma
Association of Business Executives UK
Certificate - Business Information Systems Diploma
Association of Business Executives UK
Learning Debian
edX
- AWS Cloud Pratitioner Essentials (Second Edition) : Introduction to AWS Cloud
- Diploma in Operations Management
- AWS DeepRacer
- Cisco Certified Network Associate
- Certified Linux Administrator (LPIC-1)
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