Summary
Overview
Work History
Education
Skills
Birth Place
Personal Information
References
Extracurricular Activities
Timeline
Patrick Mburu

Patrick Mburu

Debt Recovery Officer (DRO)

Summary

I am a social person who loves to talk and interact with people. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
3
3
Languages
2
2
years of post-secondary education

Work History

Debt Recovery Officer

Sunculture Kenya Limited
03.2023 - Current
  • Being accountable for reducing delinquency for assigned accounts
  • To ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
  • Investigating and resolving any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
  • To issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
  • To record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
  • Contacting defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
  • Initiate repossession of SunCulture assets as necessary.
  • To achieve the monthly collection targets as assigned by the supervisor
  • Identifying and escalating deceased or disabled customers to the Head of Credit for review or collection termination.
  • To ensure all work queues are acted upon.
  • To conduct field visit assessment before visiting the market areas.
  • Managing relationships with local authorities and Security Officers
  • Planning and organizing field collection drives across all regions
  • Conducting monthly reporting as per portfolio performance on delinquency.

Debt Recovery Assistant and Driver

Sunculture Kenya Limited
6 2021 - 02.2023
  • Assist in planning and organizing field visits across all assigned regions
  • Assist in driving for field activities within Coast, eastern, upper and lower mountain
  • Assisting in Managing relationships with local authorities and Security Officers
  • Assist in un-installation of all repossessed items
  • Assist in packaging and labeling of repossessed items
  • Assisting in proper filing and safekeeping of waybills and repossession tools
  • Assist in conducting monthly report of fuel logs during field activities
  • Assist in supporting the DRO to ensure all work ques assigned within a week are acted upon.

Online cab driver

Uber, Bolt, Little, Maramoja, Swvl
01.2017 - 04.2021
  • Navigating the city to deliver goods and people
  • Ensure safety for people and goods
  • Using the shortest routes possible
  • Picking and dropping passenger to their desired destination
  • Ensuring the vehicle is in a good condition mechanically and neat interiors
  • Interacting positively to all clients.

Logistics Manager

T&M Synergy Limited
06.2014 - 12.2016
  • Procurement of goods
  • Purchasing and supplying of goods
  • Supervising packing, loading and unloading of goods
  • Choosing and ensuring that the route is safe
  • Inventory and stock control
  • Assisting the general manager.

Graphics Creator

Extreme Graphics Designer
06.2012 - 10.2015
  • Main Graphics creator/editor
  • Supervising all graphics created by graphic designers
  • Handling and advising clients based on the style, taste, and fashion of the art
  • Field survey of erection of the billboards
  • Supervising erection of billboards.

Graphics editor

Standard digital
01.2010 - 06.2010
  • Editing journal photographs
  • Writing and editing journal
  • Photography
  • Ensuring right correction of information and photographs are corresponding with the journal
  • Assisting main editor to capture the key information.

Graphic designer

Macline Company
08.2008 - 12.2009
  • Creating simple arts
  • Edition of photos
  • Breaking down complex arts into simple illustration
  • Sales and Marketing
  • Answering calls and handling clients.

Education

Certificate in Defensive Driving - Defensive Driving

Diamond Defensive Driving Academy, Nairobi, Kenya
03.2024 - 04.2024

Diploma in Computerized Clearing And Forwarding - Clearing And Forwarding

Nairobi Aviation College, Nairobi, Kenya
01.2022 - 12.2023

Driving Class A, B, C, E - undefined

Highway Driving School
01.2012 - 2012.05

Diploma in Computers and Graphics design - undefined

Solex Professional College
01.2007 - 2008.05

Kenya Certificate of Secondary Education - undefined

Lari High School
02.2003 - 2006.05

Kenya Certificate of Primary Education - undefined

Kimende Primary School
01.1995 - 2002.05

Skills

Credit analysing

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Birth Place

Limuru, Kenya.

Personal Information

  • Date of Birth: 02/21/89
  • Gender: Male
  • Nationality: Kenyan
  • Marital Status: Married

References

  • Tito Daniel Latjor, T&M Synergy Limited, Juba, +211 912 014 114, Weytuorlatjor@gmail.com
  • Wilfred Kaigua Muruga, Kenyatta University, Nairobi, +254726383820
  • Nancy Wanjiku Kagotho, Greetime Logistics, Nairobi, +254724655150

Extracurricular Activities

1. Volunteer, 03/2011 - 12/2011, Tamanika group, Nairobi .

2. Photographer, 04/2009 - 06/2012, Photo Hive Studios, Nairobi

3. Internship, 01/2009 - 03/2009, Standard digital group, Nairobi

Timeline

Diamond Defensive Driving Academy - Certificate in Defensive Driving, Defensive Driving
03.2024 - 04.2024
Debt Recovery Officer - Sunculture Kenya Limited
03.2023 - Current
Nairobi Aviation College - Diploma in Computerized Clearing And Forwarding, Clearing And Forwarding
01.2022 - 12.2023
Online cab driver - Uber, Bolt, Little, Maramoja, Swvl
01.2017 - 04.2021
Logistics Manager - T&M Synergy Limited
06.2014 - 12.2016
Graphics Creator - Extreme Graphics Designer
06.2012 - 10.2015
Highway Driving School - Driving Class A, B, C, E,
01.2012 - 2012.05
Graphics editor - Standard digital
01.2010 - 06.2010
Graphic designer - Macline Company
08.2008 - 12.2009
Solex Professional College - Diploma in Computers and Graphics design,
01.2007 - 2008.05
Lari High School - Kenya Certificate of Secondary Education,
02.2003 - 2006.05
Kimende Primary School - Kenya Certificate of Primary Education,
01.1995 - 2002.05
Debt Recovery Assistant and Driver - Sunculture Kenya Limited
6 2021 - 02.2023

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Patrick MburuDebt Recovery Officer (DRO)