Patricia Wanjiru

As a Virtual Assistant, my roles included but not limited to:

• Answered and managed incoming and outgoing calls while recording accurate messages.
• Updated client correspondence files and noted additions in file index.
• Managed information on company databases for different organizational activities to track history and safeguard accurate information.
• Performed administrative tasks, document management and report development for inter-departmental use.
• Utilized excellent communication and interpersonal skills to liaise effectively with international clients and customers.
• Planned lifecycle elements of business travel, including taxis, parking, hotels and flights.
• Answered calls and emails efficiently, offering round-the-clock client and customer care.
• Used outstanding planning and organization skills to manage multiple, international executive diaries and calendars.
• Booked meeting and event spaces, ensuring equipment requirements, catering and necessary supplies were prepared in advance.
• Provided day-to-day administrative support, improving overall business efficiency.
• Organized and stored hardcopy files.
• Planned office events by reserving venues, communicating schedules and coordinating setup.

• Built rapport with customers through courteous and professional communications.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
• Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
• Delivered top-quality live chat and email services, using diplomatic communication and attention to detail to resolve inquiries.
• Monitored inventory movements and replenished products on salesfloor to support continuous availability.
• Completed customer returns paperwork, liaising with various departments to facilitate details.
• Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues.

• Created presentations and printed important documents to prepare for staff meetings.
• Helped formulate expenditure reports to submit to manager.
• Shadowed daily activities of office staff to gain understanding of scope of work.
• Executed administrative tasks under managerial supervision to optimize workflow.
• Filed physical and digital copies of important documents to maintain accurate and consistent records.