PATRICIA WANGARI WAGITHI
Karatina,36
Summary
Highly energetic and customer-focused Server seeking a position in a fast-paced restaurant environment. Exceptional communication skills and ability to multitask. Aims to provide excellent service to guests and contribute to the overall success of the establishment.
Experienced with providing outstanding guest service in hospitality setting. Utilizes strong interpersonal skills to ensure welcoming and efficient dining experience. Track record of maintaining collaborative and adaptable approach to meet dynamic customer needs.
Hospitality professional with robust experience in delivering top-notch service in fast-paced environment. Known for strong focus on teamwork and achieving high levels of guest satisfaction. Reliable and adaptable, bringing excellent communication and interpersonal skills to table.
Overview
9
9
years of professional experience
Work History
Hotel Waiter
Bantu Africa Resort
01.2019 - 05.2024
- Memorizing the drinks menu
- Pouring and mixing alcoholic beverages, including cocktails and beer
- Serving customers in a friendly and polite manner
- Handling money and giving customers change when necessary
- Restocking the bar when necessary
- Working closely with servers and chefs
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Assisted in menu development by providing feedback on popular dishes and suggesting seasonal specials based on guest preferences.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
Waitress
Fk Resort
01.2015 - 01.2016
- Greeting customers as they settle at the tables in the restaurant
- Inform customers of the daily and weekly specials
- Record customers' orders and submit them to the kitchen staff
- Serve food to customers and refill their drinks
- Provide silver ware and condiments as needed
- Provide excellent customer services
Education
Diploma - Hospitality Management
The Nyeri National Polytechnic
Nyeri01.2012
Kenya Certificate of Secondary Education -
Gachatha High School
01.2010
Skills
- Time management
- Communication
- Customer Service
- Team Work
- Leadership
- Problem Solving
- Table Setting
- Food presentation
- Menu knowledge
- Multi-tasking skills
- Professional Attitude
- Guest service
- Issue Resolution
- Guest Relations
- Problem-Solving
- Complaint Handling
Languages
English
Swahili
References
AVAILABLE UPON REQUEST
Timeline
Hotel Waiter
Bantu Africa Resort
01.2019 - 05.2024
Waitress
Fk Resort
01.2015 - 01.2016
Kenya Certificate of Secondary Education -
Gachatha High School
Diploma - Hospitality Management
The Nyeri National Polytechnic
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