PATIENCE KAZUNGU
Nairobi
Summary
Dynamic and detail-oriented Payroll Support Coordinator with 4 years of experience in providing exceptional customer service and support. Adept at addressing payroll-related inquiries and issues promptly and efficiently. Seeking to leverage expertise in payroll operations and customer service to contribute to the success of Remote's Payroll Client Services team.
Overview
5
5
years of professional experience
Work History
Payroll Support Coordinator
Teleperformance
Nairobi
04.2023 - Current
- Acted as the primary point of contact for all inquiries and issues related to employee payroll runs
- Provided prompt and accurate support to companies and employees via email tickets, live chats, and video calls
- Collaborated closely with cross-functional teams including Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely resolution of issues
- Utilized Zendesk, Slack, and Notion to manage and track customer inquiries and provide efficient responses within strict SLAs
- Demonstrated problem-solving abilities and excellent communication skills to effectively address client needs and concerns
Payroll Support Specialist
Majorel
Nairobi
05.2022 - 03.2023
- Assisted clients with payroll-related inquiries and issues, delivering high-quality customer service and support
- Responded to customer inquiries via live chat support, resolving issues promptly and professionally
- Worked collaboratively with internal teams to streamline processes and improve customer satisfaction
- Maintained accurate records of customer interactions and resolutions using CRM software
Customer Service Representative
Majorel
Nairobi
03.2020 - 05.2022
- Provided exceptional customer service to clients by addressing inquiries, resolving issues, and processing transactions
- Demonstrated proficiency in handling a high volume of customer calls and emails while maintaining a positive and professional demeanor
- Received commendations from management for exceeding performance targets and consistently delivering outstanding service
- Contributed to team initiatives to improve efficiency and enhance the customer experience
- Responded to customer inquiries via live chat support, resolving issues promptly and professionally
Education
Bachelors of Business and Information Technology -
United States International University-Africa
Nairobi12.2019
Skills
- Excellent customer service skills
- Proficient in payroll operations
- Strong problem-solving abilities
- Proficient in Zendesk
- Proficient in Slack
- Proficient in Notion
- Adaptable to fast-paced work environments
References
References available upon request
Timeline
Payroll Support Coordinator
Teleperformance
04.2023 - Current
Payroll Support Specialist
Majorel
05.2022 - 03.2023
Customer Service Representative
Majorel
03.2020 - 05.2022
Bachelors of Business and Information Technology -
United States International University-Africa
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance