Patience Chula
Kisumu
Summary
A highly motivated, analytical, and insightful professional With a Bachelors of Science in Medical Laboratory Science, with over 10 years of experience in various roles such as Laboratory Technologist, Safety Officer, Fire Marshal, Laboratory Manager, Quality Manager, Laboratory Mentor, and Assessor. Possessing skills in general and people management, and detail-oriented. As a health care professional, am dedicated to upholding clinical guidelines, standards, and best practices. With experience in roles such as Laboratory Manager, Quality Officer Laboratory Mentor, Trainer, and Assessor. With extensive experience includes evaluating clinical data, compiling reports for analysis, conducting evaluations, and developing successful work plans. Also a dependable, patient-focused leader with exceptional organizational, communication, and relationship management skills.
Overview
23
23
years of professional experience
Work History
Laboratory Trainer & Mentor
Kenya Medical Research Institute (KEMRI HIV Lab- Nairobi & CIPDCR Alupe HIV EID Laboratory)
04.2023 - 04.2023
- Internal Audit ISO 15189:2012 Training (virtual three days training
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed individualized training plans to achieve staff readiness.
Laboratory Mentor and Trainer
Kenya Medical Research Institute (KEMRI- CGHR Laboratory Kisian Kisumu)
03.2023 - 03.2023
- ISO 15189:2012 Implementers' training (Virtual three days training)
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed evaluations of policies and procedures content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant's journey toward success
Independent Consultant Laboratory Mentor
Clinical & Laboratory Standard Institute (C.L.S.I.)
01.2022 - 09.2022
- Laboratory Mentor
- Analyzed problematic areas to provide recommendations and solutions.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Devised and implemented processes and procedures to streamline operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
Laboratory Mentor and Trainer
Kenya Defense Forces Laboratories USAMRU-K
05.2021 - 08.2021
- Laboratory Trainer Q.M.S.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Regularly assessed progress and provided feedback to support continued development.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Prepared and presented supplementary learning material to support structured lessons.
- Introduced standardized training for cohesive learning environments.
- Developed individualized training plans to achieve staff readiness.
- Analyzed team performance and identified opportunities for additional training.
Independent Consultant Laboratory Mentor
Clinical & Laboratory Standard Institute (C.L.S.I.)
09.2020 - 09.2020
- Mentor/Assessor
- Devised and implemented processes and procedures to streamline operations in 4 assigned laboratories of ministry of Health Mwanza region Tanzania
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted reviews of operations and identified areas for improvement.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Independent Consultant Laboratory Mentor
Clinical & Laboratory Standard Institute (C.L.S.I.)
07.2014 - 09.2019
- Laboratory Mentor
- Analyzed problematic areas to provide recommendations and solutions.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Created and developed detailed work plans to meet established objectives priorities and deadlines.
- Devised and implemented processes and procedures to streamline operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Identified gaps in existing compliance processes and recommended updates.
- Developed risk assessment models to identify potential compliance risks.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Created and maintained compliant work environment.
- Developed and implemented corrective action plans for non-compliance issues.
Laboratory Quality Assurance Manager
Aga Khan Hospital Kisumu
08.2009 - 09.2012
- Strengthening technical capacity of pathology department, Ensuring quality of Laboratory results, Monitoring and evaluating department goals and objectives, identifying training needs and conducting training, Development of Quality Management Systems
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- (ISO 15189:2007) and its implementation also, monitoring and enhancing safety measures in laboratory.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Evaluated interactions between associates and customers to assess personnel performance.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Created and maintained quality management systems to align with industry standards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Laboratory Technologist and Safety Officer
Pathcare Kenya Ltd.
11.2002 - 09.2008
- Performed and documented hematological and chemical examinations on blood and other body fluids for detection and identification of communicable and other diseases.
- Provided technical guidance and training to laboratory staff.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Recorded and interpreted laboratory results to present to senior colleagues.
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
- Investigated and resolved issues related to laboratory processes and procedures.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
- Conducted and reported on microbiological, serological and chemical analysis on clinical and environmental samples.
- Prepared and examined specimens using variety of instruments, histologic and molecular diagnostic techniques.
- Troubleshot and resolved equipment and process issues.
- Monitored and documented safety standards to verify compliance.
- Recorded and analyzed data to produce reports of results.
- Analyzed results using analytical software and created reports.
- Participated in lab meetings and project presentations.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Set and oversaw quality assurance guidelines for laboratory work.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Recognized, documented, and advised on removal of hazards.
- Responded to any emergencies as instructed and with utmost efficiency.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Liaised with management and employees enable smooth communication regarding safety procedures.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Assessed value of safety programs to apply modifications and improvements and achieve targeted goals.
- Identified gaps in existing compliance processes and recommended updates.
- Developed risk assessment models to identify potential compliance risks.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Created and maintained compliant work environment.
- Developed and implemented corrective action plans for non-compliance issues.
Laboratory Technologist
Pandya Memorial Hospital Mombasa
01.2001 - 10.2002
- Recorded and interpreted laboratory results to present to senior colleagues and ensured 80% of released results are within the established turn around time.
- Investigated and resolved issues related to laboratory processes and procedures. and ensured 100% compliance
- Conducted and reported on all microbiological, serological and chemical analysis on clinical and environmental samples.
- Developed and implemented 100% of standard operating procedures to verify quality control.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Performed and documented hematological and chemical examinations on blood and other body fluids for detection and identification of communicable and other diseases.
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
Laboratory Technologist
Diani Beach Hospital Ukunda
08.2000 - 01.2001
- Recorded and interpreted laboratory results to present to senior colleagues.
- Investigated and resolved issues related to laboratory processes and procedures.
- Conducted and reported on microbiological, serological and chemical analysis on clinical and environmental samples.
- Developed and implemented standard operating procedures to verify quality control.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Performed and documented hematological and chemical examinations on blood and other body fluids for detection and identification of communicable and other diseases.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Troubleshot and resolved equipment and process issues.
- Interpreted laboratory results to provide technical advice to scientists.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Monitored and documented safety standards to verify compliance.
- Analyzed results using analytical software and created reports.
- Participated in lab meetings and project presentations.
- Recorded and analyzed data to produce reports of results.
- Assisted scientists by collecting and organizing laboratory data.
- Kept abreast of current industry, scientific and regulatory developments and issues.
Education
Diploma - Quality Management Systems
Alison Online Learning
Galway Ireland07.2023
Bachelor of Science - Medical Laboratory Sciences
Masinde Muliro University of Science &Technology
Kakamega, Kakamega District, Kenya06.2021
Higher National Diploma - Medical Laboratory Science - Biochemistry
The Kenya Polytechnic University College
Nairobi, Nairobi Province, Kenya08.2008
Diploma. - Medical Laboratory Technology
The Mombasa Polytechnic
Mombasa, Mombasa District, Kenya11.1999
Skills
- Medical Laboratory Technologist
- Quality Assurance & quality Management Systems
- Laboratory Trainer and Mentor (Mentor Trainer of Trainers)
- Risk Management and Assessment
- Laboratory Safety Officer
Affiliations
- Kenya Medical Laboratory Technicians and Technologists Board (K.M.L.T.T.B.)
- Kenya National Union of Medical Laboratory Officers (KNUMLO)
Languages
English
Swahili
French
Supportive Skills
- ISO 15189:2022
- ISO 15190:2020
- Risk Management
- People Management
- Mentor ToT Laboratory
- SMLTA
- Lean Six Sigma
Training Achievements
- 02/24, Laboratory Management Seasonal School 2024.
- 01/24, ISO 15189:2022 Assessor Kenya National Accreditation Services (KENAS)
- 11/2023, Tackling Antimicrobial Resistance in hospital settings, Worldwide Antimicrobial Resistance National International Network Group
- 06/2023, Best practices for implementing & maintaining QMS ISO 15189:2022, LabVine
- 06/2023, Warehouse management: Inventory Stock and Supply Chains, Alison, empower yourself online learning
- 06/2023, Risk Management Skills, Disaster Ready.org
- 04/2023, People Management Skills, CDC/IQLS
- 02/2023, General Management Skills, CDC/IQLS
- 02/2023, Waste Management, ASLM
- 02/2023, ISO 15189:2022 How to transition your QMS to the latest version of this standard, Michem Dynamics
- 02/2023, ISO 15189:2022 Introduction of the fourth version of this standard, LabVine Sonic Healthcare UK, CLSI & ASLM
- 01/2023, Certified White Belt Lean Six Sigma, Professor. Marcelo Fernandes
- 12/2022, Introduction to Non-profit Boards, Disaster Ready Team
- 04/2020, COVID-19: TACKLING THE NOVEL CORONAVIRUS, London School of Hygiene, Tropical Medicine, and the U.K. Public Health Rapid support team
- 12/2019, Role of Diagnostics in Antimicrobial Resistance Response, London School of Hygiene and Tropical Medicine
- 06/2017, K.E.N.A.S. Assessors Conclave, The pool of K.E.N.A.S. Assessors
- 07/2016, Assessor Training on ISO 15195 by KENAS/CLSI, ISO 15195:2012 Assessor
- 09/2015, Mentor T.O.T. Skills and Technique by C.L.S.I., Mentor T.O.T.
- 06/2015, Laboratory Mentoring Skills and Technique by C.L.S.I., Mentorship Skills
- 02/2011, Fire Marshall Training & First Aid, J.R.S. Fire Services Red Cross (Kenya)
- 07/2010, ISO 15189: 2007 Implementers Course, Artemis Health and Safety Consultancy
- 05/2010, Basic Life Support, Aga Khan Hospital Kisumu
References
- Ms. Emily Anderson, Program manager, Global Health Partnerships (G.H.P.), Clinical and Laboratory Standard Institute, Inc. (C.L.S.I.), +1 (920)539-0177, 950 West Valley Road. Suite 2500 Wayne PA 19087 USA, emily.anderson.mph@gmail.com
- Dr. Jane Mwangi, Pathologist Haematology, Pathcare Kenya Limited, 0728423010, 0722206947, P.O. Box 60293-00202 Nairobi, drjanemwangi@yahoo.com
- Dr. Christine Mwachari, Program Director, University of Maryland Baltimore, 0722768515, P. O. Box 495-00600 Ngara Rd Kenya, cmwachari@gmail.com
Accomplishments
- Supervised teams in various Counties within Kenya, and they achieved and maintained the accreditation
- Able to build quality management systems and capacity through CLSI laboratory strengthening programs which support delivery of quality healthcare throughout the world
- Received a service award for outstanding contribution to the CLSI Global Health Partnerships laboratory strengthening program
Timeline
Laboratory Trainer & Mentor
Kenya Medical Research Institute (KEMRI HIV Lab- Nairobi & CIPDCR Alupe HIV EID Laboratory)
04.2023 - 04.2023
Laboratory Mentor and Trainer
Kenya Medical Research Institute (KEMRI- CGHR Laboratory Kisian Kisumu)
03.2023 - 03.2023
Independent Consultant Laboratory Mentor
Clinical & Laboratory Standard Institute (C.L.S.I.)
01.2022 - 09.2022
Laboratory Mentor and Trainer
Kenya Defense Forces Laboratories USAMRU-K
05.2021 - 08.2021
Independent Consultant Laboratory Mentor
Clinical & Laboratory Standard Institute (C.L.S.I.)
09.2020 - 09.2020
Independent Consultant Laboratory Mentor
Clinical & Laboratory Standard Institute (C.L.S.I.)
07.2014 - 09.2019
Laboratory Quality Assurance Manager
Aga Khan Hospital Kisumu
08.2009 - 09.2012
Laboratory Technologist and Safety Officer
Pathcare Kenya Ltd.
11.2002 - 09.2008
Laboratory Technologist
Pandya Memorial Hospital Mombasa
01.2001 - 10.2002
Laboratory Technologist
Diani Beach Hospital Ukunda
08.2000 - 01.2001
Diploma - Quality Management Systems
Alison Online Learning
Bachelor of Science - Medical Laboratory Sciences
Masinde Muliro University of Science &Technology
Higher National Diploma - Medical Laboratory Science - Biochemistry
The Kenya Polytechnic University College
Diploma. - Medical Laboratory Technology
The Mombasa Polytechnic
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